Legal basis: "Chinese People's *** and the Protection of Consumer Rights and Interests Law" Article 55
Operators who provide goods or services fraudulent behavior, shall be in accordance with the requirements of the consumer to increase the compensation for the losses suffered by the consumer, the amount of compensation for the increase of the consumer to purchase the price of the goods or accept the service of the amount of the cost of three times; Increase the amount of compensation less than five hundred yuan, five hundred yuan. If the law provides otherwise, in accordance with its provisions.
Article 28 of the Anti-Food Waste Law of the People's Republic of China
In violation of the provisions of this Law, where a catering service operator fails to take the initiative in reminding consumers of the prevention of food waste, the market supervision and management department of the local people's government at or above the county level, or the department designated by the local people's government at or above the county level, shall order rectification and give a warning.
In violation of the provisions of this Law, where a food service operator induces or misleads a consumer to order an excessive amount of food resulting in obvious waste, the market supervision and administration department of the local people's government at or above the county level or the department designated by the local people's government at or above the county level shall order rectification and give a warning; in case of refusal to make rectification, the operator shall be sentenced to a fine of one thousand to ten thousand yuan or less.
In violation of the provisions of this Law, if a food production operator causes serious food waste in the process of food production and operation, the market supervision and administration department of the local people's government at or above the county level or the department designated by the local people's government at or above the county level shall be ordered to make corrections, and if it refuses to do so, it shall be sentenced to a fine of not less than five thousand yuan and not more than fifty thousand yuan.
What are the ways for consumers to protect their rights
1, negotiate with the operator to solve the dispute;
2, complaints;
3, mediation. Can apply for consumer associations or other mediation organizations established by law mediation;
4, arbitration. Arbitration to resolve the need to reach an arbitration agreement with the operator in advance;
5, litigation to resolve.