With expectation, I came to an "Indian Coffee" coffee shop not far from home and started my first job. My working experience in a coffee shop has taught me a lot and made me grow a lot.
The working hours of coffee shops are divided into classes, including morning shifts and evening shifts. The morning shift is 9: 30- 17: 30, and the evening shift is 17: 30-65438+ 00: 00 the next morning, with each shift of 8 hours. What I do here is basically to serve tea and water to the guests, to serve food and snacks, to help the guests take away the used empty plates while eating, to leave enough space for them to continue chatting and entertaining, and to help them refill their cups from time to time, to meet the requirements of the guests as much as possible, to clear the table, set the tableware, clean up the garbage and put all kinds of furnishings in the coffee shop well. The work is simple and tedious, repeating the same content every day.
However, this seemingly simple job also contains many challenges. The first thing to overcome is the eight-hour working system. I am used to free working hours on campus and have free time. But in the coffee shop, I have to go to work as usual. Even if there are no guests coming, I can't leave my post. Sometimes I have to go home late when I work at night. No matter how busy you are in a coffee shop, you can't show a sleepy expression. You must always be full of energy. At first, it was really difficult to persist, and even had the desire to retreat, but after adjusting the biological clock for a day or two, I began to adapt slowly. In addition, what I need to overcome most is my patience and attitude towards others, and learn to get along with others. All kinds of people come to the coffee shop every day. male
Some of our requirements will be very demanding and difficult to deal with. Maybe sometimes, when ordering food, some people often hesitate. As a waiter, I can't criticize the behavior and habits of the guests. I can only try my best to cooperate and help patiently. At first, I was new here and didn't know anything, so everything I did was very uncomfortable. But with the encouragement of the foreman, I increased my confidence, gradually became bold, and communication with people would not be so rude. I am glad to learn to communicate with skilled people, be polite and be patient. This is my greatest progress.
At the same time, during this working time, I also deeply realized that coffee shops, as a social service industry, cannot lower the requirements for waiters. The head waiter often tells us to consider the interests of the guests from their perspective. This is the most basic requirement. A qualified waiter must serve attentively, carefully observe the guest's movements, patiently listen to the guest's requirements, sincerely provide sincere service, pay attention to the wording of communication in the service process, create a relaxed and happy atmosphere, and let the guests feel that they are valued and get good service. On the other hand, in order to meet the various requirements of the guests, I have to overcome the emotional characteristics of my thinking and behavior. In the process of service, you can't do things according to your own will, overcome egoism, and start from the guest's point of view. This has exercised my way of dealing with people to a great extent, learned to think more about others, consider problems from the perspective of others, and got rid of my own waywardness and stubbornness. Similarly, when we take part in social work in the future, we should also deal with more social relations, such as the relationship between superiors and subordinates and the relationship between colleagues and friends.
Relationships and so on, many of them are not as simple and direct as those in school. So, from now on, I will learn more from it.
After working in a coffee shop for a month, I became more mature and strong. Every time I encounter difficulties, I think about how to solve them, not the help of my parents or the guidance of my teachers and classmates. Everything depends on my wisdom and skills. I see, as long as I work hard, diligently and steadily, I will get unexpected results.
Internship is a process that every college student must go through before entering the society, and it is a good opportunity to gain their own experience. Through practice, we can learn many things that we can't usually learn in class, such as interpersonal communication and the ability to overcome difficulties, which are conducive to our own development and improvement. Therefore, this winter vacation, I also took advantage of this precious long vacation to practice. I want to know more about the society, increase my knowledge in practice, exercise my talents, cultivate my resilience, and most importantly, find out my shortcomings and gaps.
First, the internship content
This internship, I came to xx Cafe as a waiter. Juefang Cafe is divided into upper and lower floors, with square tables and sofas on the lower floor. Here, I'd like to mention that it's good to hear that some cafes let guests use swings to do it. There is a round table and two boxes on the second floor above. Minimum box consumption 128 yuan, usually between couples.
"Be proud of the store, respect customers, unite and cooperate, and strive for perfection." This is the slogan of my shop and my belief in working in it. I always use these words to remind myself, in order to achieve the requirements of better work. I work as a waiter here. Some of their colleagues are unwilling to call them waiters. They feel ashamed that being a waiter is the lowest job. But I am proud of the hard-won work here. Finally, I can earn money and lighten the burden on my parents. Although my strength is not great, I can do my part after all.
The most basic thing to do here is to offer tea, coffee, dishes and snacks to the guests, help them take away the used empty plates during the meal, try to meet the needs of the guests, clear the table, set the table, clean up the garbage, put napkins and so on. The work is simple and tedious, repeating the same content every day. The premise of doing these things is that you should learn to palletize. Of course, smiling service, generous investment and unity and cooperation with other colleagues are also important.
I practiced the tray on my first day here. The pallet must be practiced slowly and steadily, so as to lose less money in future work. This is extremely important. The way we practice mopping the floor is very simple. There are always two steps: 1, to practice steadily, that is, add water to the tray, find the center of gravity of the water, and don't let it spill when you leave. This thing is easier said than done, and soon your pants will get wet. 2, is to use the tray to practice hand strength, that is, put two bricks in the tray, the joints of both arms are 90 degrees, drag the tray horizontally, and stand there for half an hour. You can imagine the pain.
Followed by a smile, as the saying goes, smile service, satisfied with one hundred. smiling service
Give the guest a warm feeling and give him a feeling of going home. The guests who live here are very enthusiastic, of course, they will come often, and the benefits of the coffee shop will be better. It is not easy to keep smiling for a long time. According to the manager, some hotel waiters even froze their mouths to practice smiling.
The most important thing is communication with other colleagues. Professional knowledge can be said to be useless here, but it is still useful in the most basic cultural quality class and social etiquette class. "Respecting others means respecting yourself." And Confucius said, "Don't do to others what you don't want others to do to you." I often use these two sentences to regulate my words and deeds. Only in this way can I cooperate with other colleagues better and communicate with them better. Only in this way can we get along well with other colleagues. During my work, I should first do what I should do, and then do what I can to help other colleagues, so as to achieve better cooperation with other colleagues. When dealing with colleagues, don't learn Water Margin. It's time to make a move. This doesn't work in real life. You should learn to be modest, or you will be trapped in a cocoon. When you are alone, you can turn a blind eye to trivial things as long as they don't violate the principle. Convenient for others is convenient for yourself. If you encounter something really unbearable, properly repair the client and let him know that repairing him is not my original intention. This is just a means, not an end. Let him realize his mistake. This method can only be used when it is unbearable. Be careful with small talents. haha,
Specific service process: You should use service terms throughout the service process.
When a guest enters the door, you should say, "Welcome, gentlemen, do you need a private room?" And a series of service expressions. Western food pays attention to quiet, elegant environment and warm and kind waiters.
The dishes here dazzle me, such as coffee, drinks, business packages, couples packages, a wide variety of coffee and refreshing drinks, the reality of business packages and the romance of couples packages. Coffee includes single product coffee and double product coffee, mainly including: blue mountain coffee, gourmet blue mountain coffee, French latte, American coffee, royal coffee and so on. Drinks are mainly freshly squeezed fruits. A business set meal is just some rice, but the cooking methods of rice are different and the ingredients are different. Couple package is to put a lot of things together to achieve the effect of package. Our specialty is steak. Although every coffee shop has steaks, they are made in different ways and have their own characteristics. Our steaks include black pepper steak, filet mignon, sirloin steak and so on. There are a series of procedures for serving steak. When a guest orders a steak, you should ask the guest how it is cooked, usually at eight o'clock, and what appetizing soup do you want. We have Luo Songtang, mushroom soup and cream corn. After the waiter leaves, other waiters will cooperate to serve tableware, mainly including tablecloth, two forks, a knife and a spoon. Followed by a series of procedural dishes for steak, the first order is aperitif, fruit salad, steak and set meal. When the steak is served, be sure to remind the guests to cover it with cloth, because there may be juice coming out when the lid is lifted. In order to prevent the juice from touching the guests, you should remind them. Remember to add sugar cubes and cream when serving coffee. Mushroom, chicken and melon seed rice in the business package is my favorite. Cooked chicken legs will make your mouth water. Can't wait, hurry up.
Pay quickly and you can enjoy the food.
Second, internship experience: for a catering service industry, service is the foundation of image struggle. For employees engaged in catering service industry, it is more important to cultivate the awareness of quality service. After practicing for 46 days, the service consciousness must be improved. Considering the interests of guests from the perspective of guests is the most basic requirement and the source of providing quality services. See the spirit in the details, see the human feelings in the kindness, the waiter must serve attentively, carefully observe the guest's movements, listen to the guest's requirements patiently, provide sincere service sincerely, pay attention to the emotional communication in the service process, create a relaxed and natural atmosphere, and let the guests feel that every smile, greeting and service of the service staff are from the heart, which truly reflects a unique concern. The guest is not a professional, but a free man who pursues enjoyment and is a face-saving person with a sense of superiority. Therefore, it is often self-centered, and thinking and behavior are mostly emotional. The evaluation of service is often subjective, that is, judging by one's own feelings.
Third, some insights: practice is a way for us to understand society and really enter it. In practice, we have to deal with different relationships, such as the relationship between superiors and subordinates, the relationship between colleagues, the relationship with guests and so on. Many of them are not as simple and direct as we are at school. It is very important to adjust your mentality. College students like us, who are called "favored by heaven", are bound by many things in the coffee shop, do so much work every day, and sometimes "submit to humiliation", which is really quite tempered. However, if you have experienced it, your mind will be broadened and your perspective will be more realistic.
Summary: The practice of winter vacation has come to an end. This practice gives us a better understanding of the catering industry, cultivates our sense of service, and learns a lot that books can't learn, which will also help us to choose a job in the future.