The model essay is as follows:
With the further establishment and improvement of market regulations and rules, the catering market in China in the fierce competition will follow international rules, and the market will be further planned and purified.
In the future, the catering industry will continue to develop rapidly, and the scale of the industry will continue to expand. At the same time, the market competition will be more intense, and the trend of market segmentation will make the characteristics and individualization of enterprises more obvious, and the focus of competition will be more concentrated on the innovation potential, management means, management level and talent guarantee at the moment.
Xinhua News Agency, Beijing, March 29th According to the data analysis released by the Ministry of Commerce on March 29th, the catering market will continue to grow at a high speed of around 17%, showing four development trends.
At present, the main consumer demand of catering industry still comes from urban residents, but the huge market of rural catering has not really started. The huge rural catering market will bring broad development space for China's catering economy.
Socialization of catering will drive diversification of consumption patterns. In recent years, business transactions, exhibition activities, home consumption, business and personal travel, leisure and entertainment have all become the driving forces of catering consumption. The consumption demand of catering industry will continue to expand, and the corresponding consumption categories will break through the traditional category of meals, showing a trend of convenience, diversification and modernization.
the change of management mode will activate the catering market. Modern management methods such as chain operation, network marketing, centralized procurement and unified distribution will be effectively used in the catering industry. Some local home-cooked dishes, snack streets, food squares, and Chinese and Western fast food are everywhere, and their business is booming.
the expansion of service connotation will promote the sustainable development of catering consumption. The catering industry will carefully adjust the industrial and product structure, expand the hot spots of catering consumption, and strengthen the humanized development of service connotation. With community catering as the carrier, it is more convenient and beneficial to the people, and vigorously advocates healthy consumption, safe consumption, green consumption, environmental protection consumption, scientific consumption and frugal consumption.
the development of all enterprises is inseparable from the cultivation of talents. Haolexing has long paid attention to team building and established an efficient learning team with broad vision and strong dedication, which has made Haolexing's goal more ambitious and the pace of progress more steady, laying a solid foundation for the development of the enterprise.
Our Good Music Star team has set the grand goal of making Good Music Star go out of Dongying, Shandong, China and the world!
Good Music Star has a strong mission to "make more people healthy and happy" and "make the world full of love", and I will fight for this mission all my life!
"anything is possible!" We look forward to the realization of our dreams. After more than two years of operation, Haolexing has entered a mature development path. In order to better strive to build a service brand and further establish the purpose of "healthy life and joy transfer".
in the past two years, the company has taken the politeness standard activities as the breakthrough point, and "untrained employees are the loss of the company" and "quality is the life of hotel products" as the entry point, paid close attention to the training and education of Star employees, strengthened the quality of the staff and continuously improved the service level.
Time flies, and I have spent six months happily in Good Music Star. Work hard and enjoy life-it is my consistent principle, and I hope I can bring my joy to customers and infect colleagues there.
There, I learned and advocated how to do a good job in quality service, and I must master seven elements:
1. Smile. In the daily business process of Haolexing, every employee is required to treat guests with a sincere smile, which should be unaffected by factors such as time, place and mood, and not restricted by conditions. Smile is the most vivid, concise and direct welcome word.
2. Proficiency requires employees to be proficient in every aspect of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems and improve their service skills and skills.
"A journey of a thousand miles begins with a single step". If you want to master your own business, you must have a good training class, and constantly sum up your experience in actual operation, learn from each other's strong points, so that you can specialize in many functions and be comfortable in service, which plays an important role in improving the service quality and work efficiency, reducing costs and enhancing competitiveness.
3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, so it is necessary to prepare in advance. Preparation includes mental preparation and behavior preparation. As the preparation, it must be done well in advance. For example, before the guests arrive, make all the preparations well and be in a state of being able to serve them at any time without being in a hurry.
4. Paying attention means treating every guest as "God" and not neglecting the guests. Employees sometimes tend to ignore this link, and even have negative service phenomenon. This is because employees see that they dress casually, spend less, and feel no style.
In real life, the richer people are, the more casual they are about clothes, because they are confident. And clothes can't represent the wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and treat every guest well and let them spend willingly. We should remember that "guests are our parents".
5. Exquisiteness is mainly manifested in being good at observing, guessing the psychology of the guests, predicting the needs of the guests, and bringing them to the service in time. Even before the guests ask for it, we can do it for the guests, making them feel more cordial. This is what we call advanced consciousness.
6. To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before service, mastering the guests' hobbies and characteristics, creating a "home" feeling for the guests, and making them feel like they are at home when they are happy.
7. Sincere hospitality is the virtue of the Chinese nation. When the guests leave, employees should sincerely invite them to come again through appropriate language, so as to leave a deep impression on them. At the moment, the competition is service competition, quality competition, and personalized catering industry is particularly fierce.
The importance of service is self-evident. We must use all kinds of high-quality services to form our own service advantages, so as to create higher customer satisfaction in the fierce market competition and make Good Music Star invincible!
Every profession needs to stress team spirit, and it is the same in Good Music Star. When business is busy, colleagues can understand each other and Qi Xin can share the troubles. Usually, there are also tricky customers. If one person is in trouble, other colleagues will go up in time to adjust the dispute so that the situation is no longer bad.
each person has a clear division of labor and hard work, and truly achieves the effect of one hero and three gangs in action.
In normal times, I also chat with customers to find out their favorite tastes and recommend new dishes to satisfy them. In this way, there are more repeat customers, allowing customers to recommend friends and improve the consumption rate.
after that, I will also make some summaries, which will accumulate over time and make my service more understandable and liked by customers.
as a service person, you will also encounter some setbacks and helplessness. Some people will think that a small service worker is insignificant, some people think that this profession is low and disrespectful, but what I want to say is: all roads lead to Rome, I am happy to serve others, and I am happy to work there!
I can be proud of this mass work. I think my career is like a watch. The hour hand that rotates on the surface can bring you time and joy, while the tiny parts that rotate inside are hard to see, but they are essential.
Of course, there is no end to learning, and the learning has to be applied to the future work. I hope that the leaders can give more supervision, colleagues can learn from each other, improve service efficiency in the future work, and strive to be an excellent service staff. Let customers feel unusual joy in Haolexing!