1, the first inquiry to determine the date and time of the ticket to be changed, must be the same airline and the current ticket is the same time point of the flight, the date of the change can be the date before the current ticket can be the date after the current ticket.

2. Prepare the ID card of the passenger of the ticket, the relevant information of the ticket, and the cell phone number.

3, inquire about the airline corresponding to the customer service phone number, and call their customers' phones to ask whether your special ticket can be changed or refunded, they will generally tell you about the real situation of whether the ticket can be changed or refunded, if it can be changed they will also tell you the specific change or refund of the specific method.

4, if the airlines tell you that you can change or refund your ticket at their partner organizations or branches, then please bring your ID card, some other ID cards that you purchased the ticket with you to the partner organizations or branches to change or refund your ticket.

Expanded Information:

I. Notes:

1. -90% discount will be charged accordingly. Full-fare tickets or first-class tickets can be changed at will, as long as there are spare tickets for the flight you are changing to. If you are not sure which day to change to, you can always keep the ticket to change the ticket to a flight ticket higher than the current price to make up the difference in price, lower than the ticket held by the airline will not give back to make up the difference in price.

2. If it is the airline's reasons for the need to change, there is no restriction. In addition, some airlines also have regulations on the change of visa before and after 2 hours of takeoff, and after the plane has taken off.

Second, the refund regulations:

1, generally 24 hours before takeoff, 5% of the refund fee 24 hours before takeoff, 10% of the refund fee before 2 hours before takeoff, 2 hours before takeoff, 20% of the refund fee, and other provisions of the airlines refund schedule.

2, the refund can only be the original ticket refund, guests such as the ticket is not purchased at the ticket office, can only help guests to cancel the seat, and in the last page of the ticket to write the guest at X, X, X, X, X, X, X minutes to apply for a refund, while stamped with the official seal. If the ticket is followed by a flight delay official stamp from the airport, the ticket will be fully refunded without any charge.

3. If the name is incorrectly entered, it is a homophone error, and other time and flight segments remain unchanged, you can apply for a full refund from the airline by attaching the white copy of the reissued ticket to the top of the refunded ticket, stating that the homophone is incorrectly entered and that you are applying for a full refund.

Reference:

People's Daily Online - Airline Ticket Refunds and Change of Signature have new rules, how do you understand consumption?