1, as a leader, set an example. To manage the following personnel well, leaders should first set an example, so that they can be authoritative and convincing when managing the following personnel. For example, to manage the attendance of the following personnel, leaders should first strictly observe the commuting time, punch in the card machine or brush their fingerprints on time, and further standardize the attendance of subordinates.
2. Establish a perfect reward and punishment system. Employees attach great importance to salary, so to manage the following personnel well, we must work hard on rewards and punishments. Proactive and efficient, give a certain bonus as encouragement; Those who are lazy at work and often arrive late and leave early will be deducted from their wages as a warning. Rewards and punishments should be institutionalized, and the specific content should be listed in a table so that every employee can understand it carefully.
3. Pay wages, bonuses and benefits on time. It is very important to manage subordinates and pay wages and benefits on time. Only in this way can the enthusiasm of subordinates be aroused, otherwise the deduction of wages will make subordinates unwilling to work, let alone obey management.
4. Be serious when you are strict, and chat at home when you are free. This is also very important. Management of subordinates, first of all, to know more, not always with a straight face, a pair of difficult to approach. In this way, subordinates will only reluctantly listen to their own orders. Instead, we should treat our subordinates as friends, chat in our spare time and relax the tense working atmosphere. Of course, when subordinates do something wrong or have problems with their work, they should be serious, reprimand them if they are reprimanded, and fine them if they are fined. In this way, subordinates will be convinced and easier to manage.
5. More humanized management. The pressure of people's survival is getting bigger and bigger, the light work pays less, and the high-paying work is too tired. As a leader, you should take this into account when managing your subordinates. Understand these workers more. When subordinates feel unwell one day, they should reduce their workload appropriately and then offer more condolences. Send towels, cups and other items to hard-working employees regularly. Let subordinates feel the warmth of home, so it is easy to manage subordinates.
6. Trust your subordinates. Trust is very important to a person. Don't rush to reprimand and punish your subordinates when there are problems in their work. You can give him another chance and believe that he can do better, so that he will be grateful to the leader and will work hard to do a good job.
The following examples put forward more than 20 specific management methods for different employees for reference.
In daily business management, there are many types of employees. As bosses, we will encounter all kinds of management problems every day. How should operators deal with all kinds of employees flexibly?
First, how to manage ineffective employees
Be tolerant of incompetent employees.
Encourage inefficient employees with caring heart.
Use sincerity to influence ineffective employees.
Promote ineffective employees with fair and strict competition and elimination mechanism.
Second, how to manage difficult employees.
The employees with thorns are extremely smart, proactive, with distinct personality, unwilling to stick to the form, have a good performance in whimsy, and have a better way to "make waves" in the enterprise. They are advocates who violate discipline and incite fanaticism in catering enterprises.
If you want to live in peace with prickly employees, you should make effective use of their personality characteristics, give them room to fully display their "personal charm", give full play to their talents, liberate them from their unaccustomed working methods, give them great power and help you plan the collective activities of enterprises.
The appearance of prickly employees is precisely to break the old ideas for catering enterprises. As long as you make rational use of their strengths, the interpersonal relationship of enterprises will inevitably present a good atmosphere of freedom, openness, harmony and unity.
Third, how to manage analytical crazy employees
When you assign a job to an employee, he always lists many unnecessary data for detailed analysis. Sometimes even if you tell him that you have gone too far, he always turns a deaf ear.
Therefore, when assigning him a job, it is best to provide him with the key points and standards that he is expected to complete in advance so that he can understand. And communicate with him regularly to see his work progress. If he finds his research fruitful, he should praise it in time.
Fourth, how to manage competitive employees.
Some employees like to be competitive and always feel that they are better than you. Such people are arrogant and conceited, have a high desire for self-expression, and often despise you or even ridicule you.
You don't have to be angry, and you can't deliberately suppress him. You should analyze the reasons. If it is your own shortcomings, you can admit it frankly and take measures to correct it. Don't leave him with a reason to ridicule you and an excuse to despise you. If it is because he feels incompetent, then give him opportunities to give full play to his talents.
Five, how to manage empleomania employees
Officials who want to be officials often win over their superiors and attack their colleagues at all costs in order to achieve the purpose of being officials. The way to make it difficult to succeed is:
1. Maintain normal superior-subordinate relationship with any employee, and do not establish extraordinary special relationship.
2. Do not cultivate personal cronies, and do not allow special employees who are superior to other employees.
3. We should be highly alert to the special performance of self-dedication and resolutely oppose all vulgar communication behaviors.
4. Implement extensive democratic management, put an end to feudal paternalism and leave no room for any usurper.
Six, how to manage defective employees
When an employee occasionally makes a mistake and regrets it, and has quietly taken remedial measures, as long as the mistake has no major consequences and its nature is not serious, you can pretend to be "ignorant" and not ask questions to avoid hurting the employee's self-esteem and give him a chance to make up for it.
When an employee makes a "reasonable mistake" at work, is accused by everyone and is in a very embarrassing situation, you shouldn't hit a person when he is down, let alone catch a scapegoat. This will not only save an employee, but also win the hearts of more employees.
Defending one mistake at a critical moment is better than defending a hundred mistakes at ordinary times.
Seven, how to manage arrogant employees
Such employees, who know what their words and deeds will do to others, always push their luck and threaten others again and again to achieve their goals. Specific ways to make them change their attitude are:
1, announced a strict management system, violators should be dealt with immediately.
2. For the employees who make mistakes due to arrogance, criticize and punish them by name at the meeting.
3. Warn each other in public and in private, and warn other employees not to merge with them, so as to isolate each other.
Eight, how to manage mother employees
Such employees, big or small, are nagging and easy to ask for instructions. They are often unstable, panicky, timid and special.
For such employees, it is necessary to make it clear when explaining the task, then let them handle it by themselves, give him corresponding power, and exert some pressure at the same time, try to change his dependence psychology as much as possible, and don't make a statement easily when he nags.
Nine, how to manage tough employees
"Tough guys" are those who have personal principles and don't accept failure easily. They have strong personalities, have their own opinions, are straightforward and frank, and never beat around the bush.
Such people have many advantages, but life is not easy. Those lazy employees hate him, envy him without talent and learning, flatter the boss and alienate him.
A wise operator will not only use this kind of talent, but also train and reform him, give him some personal guidance, and let him master certain skills in dealing with people and things and interpersonal relationships.
X. How to manage well-behaved employees
They are hidebound, lack foresight and have little potential, so they should not be entrusted with heavy responsibilities.
Their advantages are serious and responsible, and good management. Although they have no original ideas, they generally don't make mistakes in principle.
XI。 How to manage diligent and inefficient employees
If we want to use these people correctly, we should praise their work spirit and let them do some tedious but irrelevant work, because they are really "old ladies with commendable spirit", and it is really difficult to undertake other things except these trivial things.
XII. How to manage employees in emotional type?
People who are moody will not adjust their emotions in time. Therefore, to manage such employees, it is necessary to find out the reasons for employees' moodiness in advance and see what kind they belong to:
1, personal problem.
2. Inferiority.
3. encounter setbacks.
4. Excessive fatigue.
Thirteen, how to manage anti-bone employees
In catering management, the biggest problem is to face some unhappy employees with "anti-bone" brains. They are often rebellious and often dissatisfied with their superiors or bosses. They may have just jumped from another restaurant and had some glorious past, but for some reason they were not promoted, thus breeding rebellious psychology.
For such employees, we should adopt a gentle and polite attitude and a low-key way in words. Only by adopting a moderate policy can we maintain a good working relationship.
Fourteen, how to manage qualified employees
Never be prejudiced against such employees, so as not to affect their work.
Employees who have worked for a long time naturally have some experience in their work. You can sincerely praise his work performance and often ask them for advice. Only by respecting them and treating them as valuable assets of catering enterprises will their psychology be balanced and they will be willing to serve you.
15. How to manage employees who report good news but not bad news?
Most restaurant owners who have been cheated around have made a mistake, that is, they love to wear top hats.
We should do some objective fact-finding calmly, and don't be fooled by beautiful words. It is not based on personal will, but on the conclusions of three or more people's conversations.
Sixteen, how to manage empty talk employees?
Some enterprises don't particularly need people who can talk, but people who can do things. Although people who can speak are really needed in some special institutions, it is a special post. Moreover, a talkative person must be a truly talented person. If an operator needs a competent supervisor to operate, besides his mouth, he should also carefully consider the abilities of his head and hands.
17. How to manage unruly employees
An important magic weapon to eradicate employees' unruly and untrained habits is to "give him reasonable responsibilities and responsibilities", which is often very effective.
Eighteen, how to manage arbitrary employees?
A great feature of arbitrary employees is that they have considerable working ability, and it is difficult to refute their words even if they want to.
Dealing with dictators, such as training horses, is really difficult. If you are not careful, you may stumble, but if you have the ability to control such employees, they will become your right-hand man.
XIX. How to Manage Employees with Family Problems
When your employees encounter family problems that affect their work, you should treat them with tolerance. It's best not to say something like "My hero is not trapped by home", otherwise it will definitely cause the other person's disgust.
The best way to manage such employees is to help them solve their family problems and get them out of their family difficulties as soon as possible. In the actual process of handling, you'd better handle these disputes yourself, or entrust some "experts" who are good at this. When you help an employee and his family, everyone will see your kindness.
Twenty, how to manage employees who are often absent from work?
The key to managing absent employees is to find out the reasons for absence. You can reduce absenteeism by:
1. Strengthen attendance management.
2. Adhere to the punishment system.
3. Establish some appropriate attendance reward systems.
4. Try to find out the reasons for employees' absence.
Can't save the following three kinds of people:
1, not very interested in work or salary.
2, the fun outside of work is greater than work.
3. Deliberately absent from work, making trouble, or causing inconvenience to the restaurant.
Twenty-one, how to manage selfish employees
Lead by example, let the collective help him, encourage enthusiastic behavior, and clearly put forward at the meeting that the work of employees is not limited to the formal scope.
The most extreme way to help-direct dialogue. If you find that this person's selfishness has reached a hopeless level, sweep him out of the house and get rid of him as soon as possible.
Twenty-two, how to manage jealous employees
Jealousy is a mysterious psychology, like the devil, and everyone has never really got rid of this feeling. It is also like an elf, always stimulating people when they are tired, making them refreshed and catching up. From people's self-esteem and comparison psychology.
Therefore, don't suppress the jealousy of employees, guide by innuendo, and advocate fair competition at ordinary times to prevent all forms of unfair competition.