Courtesy terms of catering reception

A restaurant waiter is a person who arranges seats, orders side dishes, drinks, designs, decorates and arranges banquets and provides dining services for customers. The following are the polite expressions of catering reception that I have compiled for you, hoping to help you! Etiquette of catering reception

Part I: gfd requirements:

1. Appearance

Appearance: refers to the appearance, which reflects the quality of employees, reflects the management level of enterprises, meets the needs of guests, and also reflects the self-esteem and self-love of our employees.

appearance: refers to a person's appearance, including his clothes and posture, which is the outward expression of his mental outlook.

Second, the general requirements of waiter gfd:

Good looks and generous manners; Dignified and steady, neither humble nor supercilious; Kindness and sincerity; Dress solemn, neat and crisp; Dress appropriately and put on light makeup; Well-trained, words and deeds are appropriate.

third, the standard:

overall: neat and clean, natural, generous and decent, energetic and full of vitality.

hair: the hair is neat and clean, and it can't be dyed or disheveled. Male dry hair does not cover the collar and the side does not cover the ears; The lady's hair does not cover her shoulders at the back and her eyes at the front. Short hair is not as good as the brow, not as good as the ear, not as good as the collar, and long hair bangs are not as good as the brow. It should be tied up over the shoulder (use the company's unified hairpin, net it with a hairnet and clip it behind the head), neatly tied in the headscarf, and exaggerated and dazzling hairpins are not allowed.

earrings: only small earrings (no pendant) can be worn, and the color is light.

Appearance: full of energy, natural expression, no personal emotion, light makeup, no strong-smelling cosmetics, no exaggerated lipstick, eye shadow and lip liner; Lipstick falls off, so it should be replenished in time. The man's beard is clean.

hands: do not leave long nails, and the length of nails should not exceed that of fingers. You are not allowed to apply colored nail polish, and always keep it clean. You are not allowed to wear any jewelry except watches.

clothes: clothes for work in this position. Fitted, ironed, clean and free of oil stains, the employee badge should be worn on the left chest, long sleeves and trouser legs should not be rolled up, the hem of summer shirt should be plunged into the skirt, necklace should be worn, and accessories should not be exposed outside the uniform.

bib: clean, oil-free, undamaged, ironed and tied at the waist.

shoes: wear black shoes, the cloth shoes should be clean, the leather shoes should be bright, clean and undamaged, and you are not allowed to walk on tiptoe.

socks: men wear dark socks and women wear flesh-colored stockings. Socks are not snagged or damaged.

body: take a bath frequently, have no body odor, and do not use perfume with strong fragrance.

Part II: Courtesy and Etiquette

Hospitality is warm and friendly, speaking kindly, behaving steadily and generously, being polite and cautious, respecting oneself and others, uniting and helping each other, being loyal and honest, full of professional pride and dedication.

first, polite expressions:

first, when guests come into the store, when they have tea in the morning and evening: Welcome, good morning (evening)? At dinner:? Welcome? Speak with a smile, lean forward slightly, and be accompanied by gestures. The gestures must be strong and give the guests very clear instructions.

second, when guests leave the store: Thank you for coming. Welcome next time? With a smile, I watched the guests leave the store.

thirdly, when you meet guests anywhere in the restaurant, you must smile and say? Hello? .

Fourth, you are not allowed to get in the way with the guests in the restaurant. If you really need the guests to give way, say:? Excuse me, would you please excuse me? After making way, say to the guests? Thank you? .

fifth, when you get help from a guest, you must say? Thank you? .

Sixth, when it brings inconvenience to guests, such as when the waiter sweeps the floor, mops the floor or moves the guests, he should say:? I'm sorry to trouble you.

Seventh, when you see a guest sitting directly in his seat but not ordering, you should come forward and say:? Have you ordered, sir (miss)? May I trouble you to order? .

Eighth, when a guest calls a waiter or gestures, he should immediately step forward and ask the guest with a smile. What can I do for you, sir (miss)? Or? What can I do for you?

Ninth, at any time, employees are not allowed to compete with customers for bathrooms and restrooms. When guests are waiting, they should say? Would you please use it first .

tenth, when meeting company leaders, you must take the initiative and greet them warmly.

2. Precautions:

1. Don't be rude, such as? Hate it? 、? Irritated? Wait a minute. 2. Don't talk sarcastically or sarcastically. 3. Don't talk about exaggerated or inaccurate words. 4. Don't talk if Cui urges and complains. 5. No dispute or quarrel with the guests.

6. Treat the guests equally, regardless of your practice, age, beauty and ugliness.

Part III, platform and walking requirements:

Platform requirements:

1. Smile, keep your eyes straight ahead, keep your mouth slightly closed, hold your head up, tuck your chest in, keep your shoulders flat, and naturally cross your arms before the pituitary gland, so as to keep the service available to guests at any time.

2. Stand at attention or slightly separate your legs, and put your hands in front or behind.

3. Keep an eye on the dining situation of the guests in the restaurant at any time, so as to respond quickly.

4. Don't lean against the wall, tables, chairs or side cabinets. Keep quiet. Keep quiet on grand occasions. Don't whisper or be distracted.

5. Don't eat, stretch, pick your teeth, pick your nose, scratch your hair, bite your fingers, etc.

Walking requirements:

1. Smile, be full of energy, keep your body upright and avoid shaking your shoulders. Quick and agile.

2. When you are empty-handed, ask the waiter to walk with a small run in the meal, and avoid walking slowly, listlessly and weakly.

3. When holding things in your hand, you should walk quickly. The things in the tray should be put in classification code according to the principle of mopping, and they should be placed neatly, and you should pay attention to safety. Don't bump into guests or break tableware.

4. Don't chat casually during working hours, tremble and walk straight, don't cross your hands on your chest or put them in your pockets, and do three things in service? Walk lightly, talk lightly, and act lightly?

Other precautions:

1. The waiter's manners should be as follows:

No whispering, pointing fingers or scratching his head in front of the guests. Tickle, dig your ears, etc., and behave appropriately.

2. What should a waiter do when serving a guest? Five requirements? 、? Five, no? :

that is, smile and be pleasant, giving people a sense of intimacy; Second, don't look cold and dull, giving guests a sense of indifference and neglect; Third, we should treat guests honestly, be neither humble nor supercilious, and give people a sense of sincerity; Don't be afraid, just be Nuo Nuo, giving people a sense of hypocrisy. Fourth, we should be calm and steady, giving people a sense of calm; Don't panic, give the guests a sense of impatience. Fifth, look calm, relaxed and confident, giving people a sense of relief; Don't frown and look sad, giving the guests a sense of weight.

3. Deliver items during the service:

You should stand, submit with humble hands, and don't throw or push items to the guests casually. Polite terms in catering reception

1. Polite terms

Language is a tool for people to exchange ideas and get to know each other, and it can also be said to be the shell of ideas. Through people's language, we can also see a person's spiritual realm, moral sentiments, aspirations and hobbies. Therefore, beautiful and elegant language is an important part of doing a good job in restaurant service.

1. Basic requirements of polite language

The first step for a restaurant waiter to work in a restaurant is to receive guests, introduce meals and answer questions in polite language, which not only helps to improve the service quality, but also helps to expand the communicative function of the language. Therefore, waiters must pay attention to polite language, and be calm, tactful and soft-spoken. To achieve the beauty of language, waiters must pay attention to the following aspects:

(1) Speak with respect and have a steady tone. Everything you say to the guests at dinner should be used? You? Such as honorific, words should be added? Please? Words, such as? Would you please sit down? ，? Just a moment, please? . The requirements for guests cannot be met. Excuse me? Wait for an apology. Speak in a smooth and kind tone, which makes people feel warm.

(2) Speak politely, concisely and clearly, and don't be vague or vague. Politeness means being polite; Conciseness means to be concise and clear, and to be clear in one sentence without two sentences; Clarity is to make it clear so that people can understand it as soon as they listen.

(3) Speak euphemistically and enthusiastically, not stiffly and coldly. Especially when explaining, you should be more enthusiastic.

(4) Pay attention to the art of language, and speak with complete meaning and grammar. Sometimes, the waiter is well-intentioned, but because the meaning of the speech is incomplete and ungrammatical, it will mislead the guests. For example, when the waiter sees that the guests have finished eating rice, he wants to add some rice to the guests and asks:? Do you want more rice? Such words are easy to arouse disgust. If it is slightly modified, say:? Shall I give you some more rice? Guests will feel comfortable listening to it.

5) Pay attention to manners and expressions when talking to guests. The good cultivation of waiters lies not only in beautiful language, but also in manners and demeanor. For example, when guests go to a restaurant for dinner, the waiters say something? Hello! Would you please sit down? But you don't smile on your face and you are careless, which will cause dissatisfaction among the guests. It can be seen that we should not only use language, but also use expressions and actions to cooperate.

Polite language is the basis of polite service language. In interpersonal communication, the use of polite language has become an important symbol to measure the beauty of language.

background knowledge 1: polite expressions of traditional service enterprises (reference)

first meeting:? I've heard a lot?

visiting others: Visiting?

please don't send: Stay?

ask someone for help: Excuse me?

ask for convenience: Excuse me?

ask for guidance: Consult?

please give me some advice:? Teach?

awesome opinion:? High opinion?

reduced substance:? Return?

welcome to buy:? Patronize?

age of the elderly:? Longevity?

guests come:? Coming?

go first on the way: Would you excuse me?

give away works:? Correct the axe?

waiting for guests: Waiting?

ask for forgiveness: Forgive?

trouble others: Excuse me?

long time no see: Long time no see?

entrust people to do things: Please?

different from others:? Say goodbye?

please ask someone to answer:? Excuse me?

give gifts:? Take it?

thank you: Thank you?

background knowledge 2: comparison of courtesy appellations summarized by Taiwan Province service enterprises: (reference)

comparison of appellations

good wording and bad wording

me, us, men

you, you, your

husband, wife, your old man and your wife

yours. The gentleman who came with you, the man who came with you, the man

the woman

the old man

the husband and wife, the two of you

yes, yes, oh, ah

I see, yes, yes, yes, yes, yes, yes, yes, yes, yes, yes, yes, yes, I have, I have never heard of it, I have never heard of it, I have never heard of it

immediately.

good afternoon!

good evening!

words of respect: you

you two

you

Mr.

ladies

little sisters

children

you

distinguished guests