Near the end of the year, how to write a year-end work summary? The following is a "2021 front desk employee individual year-end work summary", which is only for reference, welcome to read this article.

2021 front desk staff individual year-end work summary 1

A daily work content

1, transfer calls, accurate transfer of visitor calls, euphemism for harassment of the phone, improve work efficiency.

2, visitors reception and guidance, with the personnel department to do a good job of candidate information registration.

3, address book update, in view of the company's large staff mobilization, as well as more new personnel, the address book can not be changed in a timely manner, affecting the communication between the various departments as well as between customers and the company. So we need to do a good job of following up, update the address book in a timely manner, and often communicate with the departments in the future work, so that we can get the right information in a timely manner.

4, attendance records, for the new employees to register fingerprints, do a good job of attendance supplemental records.

5, record the daily duty situation, and do a good job at the front desk as well as the VIP room cleaning.

6, 9:30-10:00 every day to open the led screen, and check its use, if there is a failure, immediately contact the relevant personnel maintenance.

7, get the daily newspaper and mail, and forward the letters to the relevant personnel in a timely manner.

8, the distribution of company documents, timely distribution of documents to all departments, the company's policies and measures to quickly convey down.

9, meeting work, before the meeting to inform the personnel on time to the meeting, and prepare tea; meeting to add tea in a timely manner; after the meeting to do a good job of cleaning the conference room.

10, when off duty, check the front desk lights, VIP room and the warehouse door locks, to determine the air conditioning, computer power off.

Two, there are problems

Do things not careful enough, do not consider the problem comprehensively, sometimes lost. At present, the company's personnel flow is large, in and out of the personnel more and more often, there are some omissions.

Three, on their own suggestions

1, as a front desk clerk, in addition to down-to-earth, serious about doing things, but also should pay attention to the communication with the departments. Understanding of the development of the company and the work of various departments, with these knowledge reserves can timely and accurately answer visitors' questions and accurately transfer the caller's phone.

2, according to the provisions of the premise of doing things should also pay attention to the ways and means, firm attitude, speak politely, and strive to improve the quality of their services.

3, things should be well thought out, careful. Sometimes because of some small problems into a big mistake, so everything should first think of the consequences.

4, the progress of work and work in the process of the problems encountered due to the inability to deal with timely feedback to the superiors.

5, strengthen the etiquette of knowledge ` learning. The light work in the study is far from enough, in the spare time must also learn the relevant professional knowledge, to understand in the treatment of people must comply with the etiquette of common sense.

These are exactly what I lack in my work. Through reflection, I think, no matter which position, no matter which job, are part of the company's overall organizational structure, are for the company's overall goals and efforts. For the front desk work, it should be "the image of the company, the starting point of the service". Because for customers, the front desk is their contact with the company's first step, is the first impression of the company, and the first impression is very important, so the front desk to a certain extent on behalf of the company's image.

At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the recognition of its importance, prompted me to further think about how to do my job. So I will definitely work harder in the coming days!

2021 front desk staff personal year-end work summary 2

The upcoming past 20xx year is full of busy and happy year. At the end of this year, looking back at the past, looking forward to the future! Under the guidance of the company, under the care and help of departmental leaders and the friendly cooperation between colleagues, our work and learning has made a lot of progress. The following is a summary of my work.

A, improve the quality of service, standardize the front desk service

The front desk is to show the company's image, the starting point of the service. For customers, the front desk is their first step to contact our company, is the first impression of the company, is very important. So the front desk represents the company's image to a certain extent. At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the awareness of its importance, so we must do our job seriously. Efforts to improve the quality of service.

Seriously answer every phone call, the response to the problem of serious answers to make a good record at the same time according to the information involved in the department or the person responsible for scheduling, delivery, reporting. Customer visits we will always focus on maintaining a good service attitude, warm reception. In the appropriate environment to skillfully answer the questions raised by the customer. Do welcome with a smile, patience and meticulous, warm tips and so on. In our spare time we will strengthen the study of some of the telephone skills and service etiquette knowledge. Continuously for their own charge, in order to adapt to the rapid development of the company.

Second, do a good job of warehouse management, inventory warehouse on time, do a good job of items categorized

Strictly in accordance with the company's system, to do every item in and out of the registration. Timely check the integrity of the items, the lack of or damage to the items timely reported to the relevant departments for procurement or repair. According to the statistics *** for the various departments of the items warehousing more than once, warehousing items are equipped with the corresponding out of the warehouse records.

Three, should be the big picture, do not care about personal gains and losses

Whether it is working time or vacation time, the company has a temporary task allocation, we are subject to arrangements, actively go with, do not look for reasons to shirk. As a member of the company, we will dedicate ourselves to a power for the company. Usually actively participate in the activities organized by the company to strengthen the relationship between colleagues and communication between departments. And understand more about the company's basic situation and business content. In order to better work in the future to lay the foundation.

Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So we will do everything by heart. Thank you for the departmental leadership of the teaching and the company to give us the opportunity; through this nearly a year of work, I am also sober to see that I still have many shortcomings, in the days to come we will strengthen the learning, and strive to do a better job!

2021 front desk staff personal year-end work summary 3

Time is always fleeting, in the company's work for a year, I have a lot of gains and feelings, since the tenure of my efforts to adapt to the work environment and the front desk of this brand-new job, seriously fulfill their job responsibilities, and work hard to complete the various work tasks. Now will be a year of learning, work situation is summarized as follows:

A, work content

In this year, I used to see, ask, learn and other methods, a preliminary understanding of the company's front desk clerk specific business knowledge. First of all, summarize all my specific work content:

1, responsible for the reception of the front desk telephone answering and transfer, do a good job of incoming calls to consult the work of the important matters carefully recorded and conveyed to the relevant personnel, not to omit, delay;

2, responsible for the reception of visiting customers, the basic consulting and citation, the strict implementation of the company's hospitality service norms, to maintain excellent courtesy and politeness;

3、Responsible for the company's front desk hall health and cleanliness and tables and chairs placed, and keep neat and clean;

4、Send documents to the leaders at all levels, signing documents, sending and receiving newspapers and periodicals;

5、Printing, copying office documents, sending and receiving faxes, making office forms, etc.;

6、Contact the company's project personnel, sending and receiving the company's internal documents;

7、Leaders Arrangements for the delivery of other work.

Two, the work of harvest and experience

(a) learning in practice, and strive to adapt to the work. This is my first job after graduation, as a newcomer, just joined the company, I am very rusty on the company's mode of operation and workflow, thanks to the leadership and colleagues of the patient guidance and help, so that I am familiar with the work of the front desk in a relatively short period of time and the functions of the company's various departments. It is said that the front desk is the window of the company's external image, just three months also let me have a new understanding and experience of this sentence. Reception of the company's guests to welcome the guests with courtesy, answer and transfer calls to the attitude of kindness, dealing with the daily affairs of the office building to be serious and careful, to treat colleagues to be modest and sincere, little by little let me learn at work, in the learning progress, benefit greatly.

(B) learning the company's corporate culture, enhance self. Join the xx this big collective, really appreciate the "hard work, professionalism, self-confidence, vitality, innovation," the connotation of the ten words, I feel the culture from the leadership and colleagues of the dedication, in such a good working atmosphere, I will also be the ten words as a guideline for their own, with an active and optimistic attitude towards work, and put into the work. I will do my job in a practical way, find out the shortcomings in my work, communicate with the department in a timely manner, listen to the opinions of the leaders and colleagues, and strive to do a good job and be a qualified and competent employee. This has been the goal and direction of future efforts.

(C) to expand their knowledge, and constantly improve themselves. Three months of work also let me have a crisis awareness, the work will receive some information and customers to call the more professional consulting phone, so rely solely on my current knowledge and understanding of the company is not enough, I want to work in the future, but also to continue to recharge their own batteries, to broaden their knowledge, to reduce the blanks and mistakes in the work. Beginning of the workplace, it is inevitable that some small mistakes need to be corrected by the leadership; but the former, the latter, these experiences also let me continue to mature, in dealing with a variety of issues to consider a more comprehensive, to prevent the occurrence of similar mistakes.

Three, the future plan

This period of time I learned a lot of work, a lot of enlightenment, I'm very grateful to the company's leadership and colleagues to my care and help, to see the rapid development of the company, I'm y proud of, in the future, I will strive to improve self-cultivation and connotation, to make up for the shortcomings of the work in the new study In the future, I will try to improve my self-cultivation and connotation, make up for the shortcomings in the work, in the new learning and constantly summarize the experience, with a humble attitude and full of enthusiasm to do my job, and play their potential for the company's construction and development to contribute to their own strength!

2021 front desk staff personal year-end work summary 4

The front desk is to show the company's image, the starting point of the service. For each visiting guest, their first impression of the company's decision in the hands of our front desk staff, our front desk work is good or bad will determine the next guests and the company's contacts and exchanges. This requires that our front desk staff must be a high standard, high demand for their own discipline, due diligence to do their jobs. Now the year's work is summarized as follows:

A, strive to improve the quality of service

Seriously answer every phone call, and memorize the extension number of each department, strictly in accordance with the company's requirements for each guest to call to check the upstairs contact, and seriously for each guest for a temporary visitor's card. Visiting guests to visit or local visits I will always focus on insisting on a good service attitude, will be warmly received. Skillfully answer the questions raised by the customer, to do a smiling face to welcome, patient and meticulous, warm tips and so on. Recently, the company organized English training, I insisted on every session to participate in, where serious learning, and constantly charging itself to adapt to the rapid development of the company.

Two, efforts to create a good front desk environment

To adhere to the company's image of the facade, not only to pay attention to their own image, but also adhere to a good environmental health, so that visiting guests have a pleasing feeling.

Three, to the big picture, do not care about personal gains and losses

Whether it is working time or vacation time, such as the company has a temporary task assignment, I will obey the arrangements, actively go with, do not look for reasons to shirk. As a member of the _, I will dedicate itself to a force for the company's service. Usually actively participate in the activities organized by the company to strengthen the relationship between colleagues and communication between departments. And understand more about the company's basic situation and business content, in order to better work in the future to lay the foundation.

Four, 20xx year work plan

In 20xx year I want to continue to improve their own image, do a good job 20xx work plan, improve the quality of work, efficiency, and enhance the sense of responsibility.

1, strive to improve the quality of service, do things quickly, efficiently, without error. Service attitude should be good, reception of guests to continue to accumulate experience, to give guests a good impression. Answer the phone, but also to continue to improve the language skills; clever question and answer guests, try to make every customer satisfaction.

2, strengthen etiquette knowledge learning. Such as spare time to seriously study etiquette knowledge, public **** relations. Understand the common sense of etiquette that must be observed in dealing with people, including sitting, standing, speaking tone, eyes, make-up, dress with, and answering customer questions skills and so on.

3, strengthen the communication with all departments of the company. Understand the development of the company and the work of various departments, with these knowledge reserves, on the one hand, can timely and accurately answer customer questions, accurately transfer the phone. On the other hand, we can also briefly answer the customer's questions within the scope of our ability, and at the same time, we can also seize the appropriate opportunity to publicize the company.

Although the work of the front desk is relatively easy, but the big and small things are to be serious in order to do a good job. So I will do everything by heart. In the days to come I will strengthen my learning and work hard!