Tisch
Ability:
(A) a higher level of writing
An important job of secretarial staff is a lot of writing work, and manuscripts are revised or drafted almost every day. Therefore, a secretary must have a solid foundation in writing, not only mastering grammar, rhetoric and logic, but also mastering certain writing rules. The vast amount of Chinese characters and diverse styles provide good conditions for writers. However, writing is the embodiment of comprehensive ability. To achieve the unity of content and form, it is not easy to have both good forms of expression and substantial internal content. This requires secretaries to strengthen their writing practice, master the characteristics, writing requirements and language expression skills of various official documents, pay attention to accumulating information at any time, and constantly improve their writing level. Pay attention to the reform of writing style and cultivate the ability of writing and expression.
(b) Strong organizational skills
Modern secretaries are neither pure "bureaucratic" talents who read documents and write articles all day, nor simple workers who only "bind, send and receive", but talents with certain organizational and management skills. According to the requirements of duties, the secretary often organizes various activities according to the leaders' intentions. Without some modern and scientific organization and management capabilities, they can't do a good job. In this regard, on the one hand, the secretary should be familiar with the channels of handling affairs, improve the efficiency of handling affairs, contact more specific things at ordinary times, pay attention to how others and superiors deal with problems everywhere, and constantly increase their experience and experience. On the other hand, we should make overall arrangements for our work from a systematic point of view.
(3) accurate judgment ability
Pibeck, an American talent recruitment expert, said: "The most important talent is to be able to make correct judgments, and this special talent will never be replaced by computers." In order to carry out the instructions of the leader, the business secretary must correctly understand the intention of the leader. Whether it is daily work or sudden work, business secretaries must think and analyze problems from all angles, make judgments as soon as possible, deal with them accurately, or act decisively to avoid mistakes or loopholes. Iacocca (American business legend and president of Chrysler Automobile Company) said: "If you already have 95% of the information, but want to get the remaining 5%, it will take six months. By then, the market has changed and your information is out of date. The whole meaning of life lies in choosing the right time. " It can be seen that in today's "business war", the mature and agile judgment of a business secretary is more important.
(d) agile adaptability
One of the main duties of a secretary is to provide transactional services for his boss and reduce the interference of general things outside, which requires the secretary to improvise. On some formal or informal occasions, the secretary is the representative and spokesman of the boss, which requires the secretary to cooperate with the boss tacitly, help the boss settle things, establish a good image for the leader and create rich and valuable personal relationships. In the face of some unexpected events, it is also one of the very important abilities of a secretary to have good adaptability and be able to make solutions in a short time.
Extensive social skills
At present, socialization has become a "hot" activity of all social strata. Socialization is equally important to a secretary. First of all, socializing can broaden your horizons and increase your knowledge. In a wide range of social activities, you can learn from others and learn all aspects of knowledge to enrich yourself. Knowledge makes wisdom, and wisdom is the basis of strategy, so as to better play the role of staff assistant in practical work. Secondly, socializing is an aid to doing things. It is natural for secretaries to handle official and liaison affairs, but socializing can help them choose shortcuts, overcome resistance and improve work efficiency.
(six) the ability to master a foreign language
With the development of market internationalization and the expansion of enterprise scale, more and more managers want to go abroad for investment, economic management, international trade exchange, business negotiation and signing contracts, which requires business secretaries to have certain foreign language skills. Now, even enterprises without foreign economic business require business secretaries to master 1-2 foreign languages, be able to read or consult foreign materials, and be proficient in foreign language conversation and writing.
(7) Computer operation ability
Steve Keyes, president of AOL, said: "When most people go online, it will give people the initiative in an unprecedented way. They can get information about the issues they care about at any time, which will provide them with better information in a better market. " Business secretaries need to read, collect a lot of information, or deal with daily affairs, or perform complex calculations, which are inseparable from computers. Using the network can realize resource sharing, quickly understand the current situation of world economic development and save manpower and time. With the rise and development of e-commerce, it is the general trend for business secretaries to continuously improve their computer operation ability.
(8) Innovation ability
Innovation ability is also an important measure to test the quality of all kinds of talents in 2 1 century. The innovation ability of business secretary refers to the ability to creatively implement the leadership intention and provide the best service for the leadership work. How to play the role of business secretary's staff depends largely on his innovative ability. American scholar and management expert Gary? Hamel once said, "New ideas are the only way to create wealth for the company and yourself." Without innovative consciousness, innovative thinking and innovative courage, it is impossible to provide valuable suggestions for leadership decision-making.
(9) Ability to apply WTO rules
The core of WTO is a set of rules system of international economic and trade exchanges, and it is a rule network that advocates fairness, openness and standardized competition. After China's entry into WTO, how to adapt to the competition under the new rules of the game and take advantage of these rules to participate in the competition is the key problem that must be solved first. The ability of China enterprises in this respect is still very weak. Long Yongtu once said with emotion: "After China's entry into WTO, our biggest risk is not openness, but unfamiliarity with the rules". As business secretaries, we should clearly understand what opportunities and challenges our company will face after China's entry into WTO, and even use the rules with ease. It is one of the magic weapons to win the game to improve your ability to be familiar with and use the rules in the shortest time.
extreme
Excellent quality:
I. Politeness
It is very easy to be polite to an educated person; But it is a professional skill to receive a very rude person politely, which often happens to secretaries. As the saying goes, when a scholar meets a soldier, his manners are unclear. However, this profession requires secretaries to associate with all kinds of people. Therefore, treating anyone politely has become the standard of secretary's professional quality. Politeness should be decent and unpretentious. Only gentleness and kindness are true manners.
Two. Inherent limit
A good secretary can master the discretion from the following three aspects:
A. measure people like this: confident but not conceited; Serious but not serious; Honest but not rigid; Brave but not reckless.
As a secretary, you really can't take everything seriously, but you must be sincere and handle all kinds of interpersonal relationships well. You must take a long-term view to facilitate others and yourself. In the same office, it is important to improve the relationship between colleagues. A harmonious relationship will make you feel comfortable, which is not only conducive to doing a good job, but also conducive to your physical and mental health.
B. speak in moderation: open and not frivolous; Praise without hypocrisy; Lively but not frivolous; Self-respect without publicity.
A close mouth catches no flies. So, at work, do as much as possible and talk less. By doing so, you can avoid telling others right and wrong when you are bored. Don't judge your colleagues even outside of work. You know who is right and who is wrong.
C. Do things in a measured way: be modest without inferiority; Refuse without indifference; Wit but not treacherous; Affordable, but not just profitable.
modest
Modesty has three advantages: it can not only make you feel good in the hearts of others, but also help you improve your value in the hearts of your boss. Because most bosses like modest and introverted secretaries. My father once said to me that people must keep a low profile; Keeping a low profile does not mean that you are inferior, but that you are more mature and smarter. This sentence from my father has always benefited me a lot.
Step 4: Self-control
Being good at controlling one's emotions is a sign of a mature personality, but not everyone who is mature has good self-control. The secretary, however, should always be able to control himself well, and should not be a temperament middleman. We often say that the office has the principle of "six noes": no arrogance, no hubris, no arrogance, no pains, no complaints. In a word, impatience will affect people's judgment, secretary. Don't be impatient and lose your mind.
Verb (abbreviation for verb) dedication
The professional characteristics of secretaries determine that their work is mainly practical. It is necessary to carry out activities around the work of leaders, so that they can come at the call, be down-to-earth in specific and intense work, regardless of personal gains and losses, and have the spirit of struggle and even compromise.
Six sense of responsibility
There are two kinds of responsibilities. Clear responsibility is your responsibility, and unclear responsibility is the extra work you take the initiative to undertake. It is the secretary's duty to make the work clear; If you do the unclear work well, you will be reused. A good secretary must know what is important and what details are helpful to his boss. In case of an unexpected accident, the secretary should handle it calmly and flexibly. The sense of responsibility is not only needed in times of crisis, but also reflected in daily details. The sense of responsibility for many daily chores is a test of the quality of secretaries.
Tisso
Common sense of agenda meeting process that a secretary must learn.
1. Filing of meeting documents and materials
1) Collect and organize meeting documents.
(1) Determine the collection scope of meeting documents.
(2) Choose the channel for collecting meeting documents.
(3) Using different methods to collect documents.
2) Filing of meeting documents
A set of materials during the meeting, including notices, leaders' reports and speeches, meeting minutes or minutes, meeting briefings, meeting reports, etc. , classified and filed.
2. Settlement of conference funds
(1) collection method and timing. In some meetings, delegates have to pay some necessary expenses (such as information fees, training fees, accommodation fees, catering fees, etc.) to the organizers. ).
① The charging standard and method should be specified in the meeting notice or reservation form.
② Payment methods (such as cash, check, credit card, etc.). ) to the participants.
(3) If you spend by credit card, you should ask your name, card number and expiration date.
(4) The staff who issue invoices should determine the correct invoicing procedure with the financial department in advance, and no mistakes can be made. If some projects can't be formally invoiced, they should negotiate with the conference representatives and issue receipts or certificates.
(2) When ordering all kinds of equipment and enjoying services, we should master the method and time of payment.
3. Arrange for participants to return to China
situation
Tiandi company invited customers from all over the country to Urumqi, Xinjiang to participate in the negotiation and order meeting of a series of cosmetics newly developed by Fengyun company. Secretary Chu Meng is responsible for arranging the return work of the participants. Chu dreams of solving the problem of tickets that are easy for nearby participants to book first, and then slowly solving the problem of ticket booking that is difficult to solve in distant places such as Beijing, and she takes it for granted that all she has to do is to book hard sleeper tickets for everyone as much as possible. As a result, some delegates were very dissatisfied with the organizers because they could not get the return bus and air ticket in time. Some delegates asked for a replacement or refund after they got the tickets. As a result, everyone broke up in discord, which greatly reduced the results of the negotiation order meeting.
analyse
The end of the meeting does not mean the end of the work of the meeting. For meetings with external participants, participants should be arranged to return as soon as possible according to the length of the meeting and the number of external participants. Do a good job in the return visit of participants, mainly including the following two points.
1. Do a good job of ticket registration and reservation for participants in advance.
(1) The itinerary of foreign participants should be arranged as early as possible according to the actual situation such as the duration of the session, the number of foreign participants and the return of personnel.
(2) It is necessary to know in advance the requirements of foreign participants for time arrangement and transportation, and respect their wishes.
(3) Under normal circumstances, it is necessary to arrange the reservation of return air tickets and ship tickets in the order from far to near. It is necessary to master the flight and itinerary of vehicles, communicate with civil aviation, railways, highways, ports and other departments as soon as possible, and book tickets for planes, trains, cars and ships in advance.
(4) At that time, it was necessary to prepare the departure schedule of the participants, arrange the vehicles to see them off, and send people from other places to airports, stations and ports, and then return after their vehicles leave. When necessary, relevant leading comrades should also be arranged to see the participants off.
2. Help participants prepare for their return trip in advance.
(1) Remind participants to return all kinds of articles borrowed from the organizer or the conference resident unit in time.
(2) Remind the participants to settle all kinds of accounts with the meeting group in time, and prepare invoices and receipts.
(3) Help the participants to check and clean the room and avoid forgetting various items.
(4) Prepare some plastic bags for materials and ropes for binding things in case of emergency.
(5) Help some participants to check large items.
4. Summary of the meeting
The summary work should be guided by scientific performance evaluation standards. Performance evaluation standard refers to the standard of evaluating the quantity and quality of the performance of meeting personnel, which should be complete, coordinated and proportional.
(1) The summary of meeting work should be checked one by one according to the contents of post responsibility system and work distribution. The method of summarizing the work is as follows.
① Check the realization of meeting objectives.
(2) Check the implementation of each division of labor.
③ Combination of employee self-summary and collective summary.
④ Summing up experience, motivating subordinates and improving work level.
(2) The main factors that determine the effectiveness of the meeting are as follows.
(1) Whether it is necessary to hold a meeting.
(2) Whether the meeting is well prepared.
③ Whether the agenda is scientific and reasonable.
(4) the ability level of the host.
⑤ Whether the number of meetings is strictly controlled.