1. Be good at appreciating, and always appreciate the guests' consciousness in the service. A guest often goes to a restaurant for dinner, so the waiter is familiar with him. As soon as you enter the door, the waiter will be caring and attentive: Teacher Zhang, I'm so glad to meet you. The silk scarf you are wearing today is very beautiful. Ask me how to match clothes when you are free. The waiter greeted the guests and led them in. In fact, the waiter doesn't really intend to learn to match clothes. She is just looking for a topic to praise the guests. But the guests will still be happy. By praising guests, we can close the distance with customers and improve the relationship between host and guest. Of course, this kind of praise should be from the heart, and it should be a compliment to the advantages of the guests. It is forbidden to speak insincerely.

2. Ask more questions. When communicating with guests, be good at asking them some questions. By asking questions to the guests, we can know their hobbies and types, so as to judge what dishes they like. There are two common problems. One is open-ended questions, such as can I eat spicy food? Can I eat cold food? How do you feel after eating this dish? The purpose of open-ended questions is to get the customer to say what he really thinks. Another way of asking questions is closed, and the purpose of closed questions is to confirm. For example, it's hot outside. You can ask the guest: Do you need a cold drink? In the process of asking customers, we should be good at using open-ended questions, so as to understand customer data and information.

It is often suggested that the specialties of restaurants can be recommended to guests through suggestions. Many guests have no specific goals when ordering food, and look through the menu aimlessly. At this time, the service staff should give some suggestions to the guests, such as: "Hello, sir, we have introduced a new dish." "In the past two days, we have launched special dishes, and the price is quite suitable. Do you want one? "

Make good use of both positive and negative methods, and the last words will leave a deep impression on the other party. Therefore, when talking about positive factors and negative factors, we should put the positive words behind. In the process of serving, we often hear the waiter say: If you order this dish, you may have to wait a little longer, but it tastes good. The waiter's sentence emphasizes the taste, and the guests feel that as long as it tastes good, it doesn't matter if they wait a little longer. The waiter who is not easy to sell will say: Although your order is delicious, it needs to wait a little longer. What she emphasized was the waiting time. At this time, the guests may not order this dish after listening.