Around? Consumption and service? Year theme, the organization of the Consumer Association branch, the governing unit **** 14, set up five consulting services in the city service station, focused on on-site consulting services activities, on-site acceptance of complaints and publicity and consulting activities. The following is for you to organize the 3.15 consumer rights work report information, provide reference, welcome to your reading.

In accordance with the Peony Municipal Consumer Association to carry out commemorative activities to commemorate the International Consumers' Rights and Interests Day commemorative work arrangements, combined with the actual situation in the city, by the Municipal Bureau of Industry and Commerce Bureau of the Director's Office and the Municipal Consumers' Association of the Sixth Council to study the development of the "city to commemorate the ?3.15 International Consumers' Rights and Interests Day? Activity Program", so that the early planning, early action, early arrangements, the formation of ? Consumption and service? Year theme is prominent, the media widely publicized, the president of the unit strongly supported, the integrity of the unit actively participate in a strong atmosphere of public opinion. Now the city consumer association to carry out 3.15 commemorative publicity and advisory services activities reported the following specifics.

First, a clear guiding ideology and objectives, to carry out publicity activities.

3.15 Consumer Rights and Interests Day publicity month activities, the party group of the Municipal Bureau of Industry and Commerce attaches great importance to the development of the publicity month activities program, a clear guiding ideology is to publicize the implementation of the "Protection of Consumer Rights and Interests Act" as the center of the publicity? Consumption and service? The year's theme as the focus, to improve the majority of consumers health rights awareness, to promote the city's consumer protection work to the deep and wide direction.

Second, 315 publicity way colorful, 315 activities to form a synergy.

1, held the sixth session of the Municipal Consumers Association Council, informed the CCA? Consumption and service? Theme of the year, the Council listened to the Municipal Consumer Association activities deployment. Municipal Vice Mayor Dong Jingduo attended the meeting and made an important speech. Called on the whole society to act *** with up, safeguard the legitimate rights and interests of consumers.

2, organized? Mobile Cup? Consumer harmony speech contest activities. The Bureau on March 13, the Joint Propaganda Department, Women's Federation, Youth League Committee, Consumer Council, mobile communications companies and other units, *** with the organization of the? Mobile Cup? Consumer Harmony Speech Contest. After the selection of the preliminary round, *** there are 15 players from 15 party (****) Committee (General Branch) to participate in the final round. Players around the propaganda? Consumer harmony? The year theme, launched into the heart, vivid image of the speech, from the Wolong Township Party Committee Chai Hongxi with "honesty and harmony in consumption *** build a better home" wonderful speech won the first place.

3, to carry out consumer harmony forum activities. In ** TV station opened? Consumer Harmony Forum? Column program, broadcast from March 7 to 15 eight consecutive, has invited technical supervision, health care, medical, pharmaceutical supervision, animal husbandry, agriculture and other areas of professionals, around the majority of consumers are most concerned about the quality and safety of food certification, meat inspection and quarantine, health care products and drug efficacy, medical equipment and health care equipment, the difference between the purchase of agricultural products, the occurrence of food poisoning, identification and other hot spots, the topic of problems Explained, achieved a good social response and publicity effect.

4, to carry out the agricultural business unit consumer supervision and evaluation activities. In response to the agricultural consumer field of production and sale of fake and shoddy agricultural cases occur from time to time, damage to the interests of farmers, the Bureau actively build a supervision platform, the agricultural business units to supervise and evaluate. Reported to the government, formed by the 14 functional units as members of the leading group, developed and issued to the agricultural business units evaluation program, plans to March to November time, the start of the agricultural business units from the main qualifications, business behavior, and other aspects of the 6 comprehensive evaluation, then will be through the questionnaire evaluation, hearing and evaluation, daily supervision of the record, and other specific steps to determine the agricultural business units of the A, B, C D grade, that is, trustworthy business units, warning units, breach of trust units and serious breach of trust units. And will recognize the trustworthy unit, the serious breach of trust unit to be exposed.

5, to carry out publicity and consultation activities. Around? Consumption and service? Theme of the year, the organization's consumer associations, governing units **** 14, set up five consulting services in the city service stations, focusing on on-site consulting services, on-site acceptance of consulting complaints and publicity and consulting activities, the distribution of "Consumer Law" 2,000, 20,000 leaflets, on-site acceptance, handling of consumer complaints, 5, consulting 376 pieces. Create a good consumer protection rights atmosphere.

Today's college students but less certain life experience, fooled is inevitable. In the face of so many tests, as consumers, we have to know how to use the knowledge of the law to protect their legal rights has become more and more important, as the college students know how to use the knowledge of the law to protect their legal rights has become more and more important.

This activity is of great significance to improve the consumer education of college students, advocate civilized consumption, and build a harmonious consumer environment and harmonious society. College students have little social experience, shallow experience, many college students in the form of unhealthy consumption, do not understand the law will not be used, in the rights and interests of the violation of the often helpless. We hope that with the help of this activity, to strengthen the majority of students on the understanding of consumer rights, improve students' awareness of consumer rights, know the law, learn to correctly safeguard their legitimate rights and interests.

1) March 15, 8 a.m., in front of the library in the Central District placed the appropriate publicity boards, pull the advocacy of honesty and trustworthiness, *** cast consumer harmony banner. To draw attention to this activity. And set up tables and chairs to prepare for the event.

2) 8:20 pm to allocate the corresponding hair association members in the field to collect points, on-site for the students to answer questions about the rights and interests.

3) At 9:30 pm, the students were given 315 questionnaires to help answer related legal knowledge. Enhance the students' understanding of the Consumer Rights Law.

4) Starting at 10:00 a.m. on the day of the event, the students signed a banner to get a deeper understanding.

5) At 12:40 pm, all the members took a group photo and announced the end of the event.

Overall, we have this 315 Consumer Rights Day as the theme of the activities of the various stages of the activities are very successful, the success of the reasons we summarize the following:

1, the preparation of the fuller everything in advance, not in advance is wasted in the activities have been fully embodied, it is precisely because of the detailed considerations, thorough planning and full preparedness, the activities have a It is because of the detailed consideration, thorough planning and full preparation that this activity has the prerequisite for successful implementation. For example, we discussed with the student council a few days in advance and put forward the plan

2, close cooperation with the active assistance of many aspects and efforts, is the guarantee that the activities can be completed. Such as in the activities we need to use the camera equipment is the problem by the student body, reading association personnel to help and arrangements, tables and chairs are rented by the Student Affairs Department.

3, the division of labor specific arrangements reasonable in the activities did not start before the leader has been the tools, labor tasks reasonably allocated, but also noted that the organization of publicity and coordination of work time. Afterwards, students generally reflected good.

4, the activities of the comprehensive in-depth from the initial activities to determine the content to contact the relevant departments, publicity and organization of the students to divide the work, until the full implementation of the work on campus and the completion of high-quality, the late summary of the discussion, the full theoretical link to the practical and sublimation of the theory, improve the ideological understanding of the students.

In order to comprehensively enhance the company's brand image, to further strengthen the protection of consumer rights and interests, and seriously do a good job of 3.15 International Consumer Rights and Interests Day publicity activities, in accordance with the branch, Luohe City Insurance Association "on the implementation of the" 3.15 International Consumer Rights and Interests Day? Publicity activities of the notice" requirements, our company has made careful arrangements and deployments, closely focusing on? Insurance, make life better? The theme of the campaign is "Simple, Efficient, Professional, Valuable". Simplicity, Efficiency, Professionalism, Value" is the Tian An customer service brand. Tianan customer service brand, customer feedback, social concerns as the focus of a series of diverse and effective publicity activities, the activities are reported as follows:

First, careful planning, careful deployment.

(1) In order to effectively protect the legitimate rights and interests of consumers, and further improve the quality of service, and strive to create a company assured that customers are satisfied with the consumer environment, my branch from the beginning of this year will be the beginning of the ?3.15? publicity activities into the company's first half of the work priorities one of the wide range of publicity for the activities to provide a strong organizational and awareness of the security, for the smooth implementation of the activities of the consolidated foundation.

(2) comprehensive mobilization, seriously do a good job?3.15?publicity month activities. In accordance with the branch, the city industry association notification spirit, our company will be the entire publicity activities are divided into three stages, the first stage of mobilization and publicity to create an atmosphere of activity. The second stage of each department to implement specific work, advocate ? Excellent team, excellent service, excellent quality? of? Three excellent? service, set up a general manager reception day and publicize the complaint acceptance during the period of "3.15". The third phase of the publicity activities to do a good job of summarizing the work. As a result of strong measures, detailed arrangements, publicity activities have been a complete success.

Second, the content of the activities are colorful, distinctive activities.

3.15 activities carried out during? Leadership reception day? activities, the company's leadership is responsible for personally receiving customers to show the company's confidence and determination to protect consumer rights.

Third, in-depth? Customer first, integrity-based; strict adherence to the time, quality first; care for customers, attentive claims; communication and convenient, show personality, professional services? The company's publicity and education activities.

Fourth, the production of unified publicity display boards, posters, show the company's good image.

V. Seriously do a good job of customer complaints, acceptance, mediation. 3.15 period is a more concentrated time of consumer complaints, in order to seriously do a good job of consumer complaints acceptance work, our company in March 15 and March 15 arranged for a person on duty at any time to accept the customer's complaints, consulting, and to do a quick response, fast processing.

Sixth, seriously summarize and improve the service.

In the future work, we will continue in the total, the branch as well as the correct leadership and support of the industry associations, to further establish and improve the service system, vigorously carry out the publicity of consumer rights laws and regulations, pay close attention to the hotspots in consumer rights, difficult issues, and constantly expand the field of consumer rights services, and strive to practice ? Keep credit, take risks, emphasize service, and comply with the norms. The core value concept of the industry, showing our company? Standardize the operation and improve the service. The company's confidence and determination, and strive to promote the company in the protection of customer rights and interests of the work to a new level.

?