hotel management rules and regulations

employee code

1. Work attitude:

1. Complete all the work accurately and timely according to the hotel operation rules.

2, employees have different opinions on the arrangement of the boss, but can't convince the boss, in general, should obey the implementation first.

3. When employees are not satisfied with the reply from their immediate superiors, they can go above the next level and report to their superiors.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

5. When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests.

If you can't solve the problems, you should inform your immediate supervisor in time.

6. Employees should arrive at their posts in advance to make preparations on the basis of the prescribed working hours. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts before the next

shift takes over. Employees should leave the hotel within 31 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends in any place. Employees are not allowed to use the guest telephone without the consent of the department head. External private calls are not

connected, and urgent matters can be applied to the immediate superior.

8. It is forbidden to hang around, chat or eat snacks at work. Smoking is prohibited in restaurants, kitchens, dressing rooms and other public places, and you are not allowed to do

things unrelated to your job.

9. Be hospitable, stand up and serve, and use polite language.

11, without the approval of the department manager, employees are not allowed to be guests in the restaurant, and managers at all levels are not allowed to use their powers to give various special discounts to relatives and friends.

2. Uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for taking care of their uniforms.

2. All employees should wear work cards as part of their work clothes. 5 yuan will be deducted if the employee does not wear the work card, and if the employee loses or damages the work card and needs to reissue it

, RMB 11 will be paid.

3. When employees leave their jobs, they must return their work clothes and work cards to the competent authorities. If they don't return them or their work clothes are damaged, they must pay the clothing cost.

3. Appearance, grooming, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should be kept clean and tidy at all times.

3. Male employees should shave their faces, and their hair should not pass through their ears and collars.

4. Female employees should comb their hair and use hairpins and net covers.

5. Male employees should wear leather shoes, and slippers or sandals are forbidden. Female employees should wear shoes, and the

end of the flesh-colored socks should not be exposed outside the skirt.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and pendant-free earrings are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, do not cut your nails, pick your nose or pick your teeth, and cover your yawning and sneezing with your hands.

9, keep quiet during working hours, no loud noise. Speak softly, walk lightly and operate lightly.

IV. Picking up:

1. Money or left-behind items found in any place of the hotel should be immediately turned over to the supervisor for detailed records.

2. If the goods are unclaimed after three months, the top management of the hotel will decide the handling method.

3. Failure to report it will be regarded as theft.

V. Hotel property:

Hotel items (including those issued to employees for use) are all hotel property, and the parties concerned

must compensate as appropriate regardless of negligence or intentional damage. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

6. Attendance.

1. Employees must go to work according to the shift arranged by the department head. If it is necessary to change the shift, they must first obtain the permission of the department head.

2. All employees, except those in charge or above, must sign work cards when they get on and off work.

3. If an employee forgets to sign the card after work, but can prove that he is at work, he will be deducted no more than 51% of the salary of the day each time, depending on the circumstances.

4. It is strictly forbidden to sign the card for others. In case of violation, the person signing the card and the cardholder will be disciplined.

5. If an employee is in a hurry and can't go to work on time, he/she should call the department head for approval and make up the leave formalities, otherwise, he/she will be treated as a absentee.

6. if the work card is lost, report it to the personnel department immediately, and issue a new card after being approved by the department head.

7. Employees are not allowed to leave the store without approval during working hours.

VII. Staff wardrobes:

1. The competent department is responsible for the allocation of staff wardrobes. When necessary, two or more employees can share a wardrobe.

Employees' wardrobes cannot be transferred without permission, and disciplinary action will be taken in case of violation.

2. Employees should always keep the wardrobe clean and tidy, and food, drinks or dangerous goods are not allowed to be stored in the closet.

3. When the competent department allocates the wardrobe, it will issue a key for free. If you lose the key, you have to pay RMB 11.

4. If there is an emergency or employees forget to bring their keys, they can borrow spare keys from the personnel department, but the department head must agree.

If the wardrobe is intentionally damaged, compensation shall be made and disciplinary action shall be taken.

5. It is not allowed to lock or match keys on the wardrobe without authorization. The competent department can inspect the wardrobe at any time, and more than two people

are present during the inspection.

6. You are not allowed to sleep or stay idle in the dressing room, and you are not allowed to spit, smoke or throw garbage in the dressing room.

7. When employees leave the store, they must clean the wardrobe. If they don't clean the wardrobe in time, the hotel has the right to clean it.

8. employee passage:

1. employees enter the store from the designated employee passage when going to and from work.

2. The backstage staff are not allowed to enter the hotel's public places and restaurants at will and use the hotel's

guest facilities.

3. When employees want to leave the hotel during working hours, they should apply to the competent department, and they can only leave the hotel with the consent of the department head.

9. Hotel safety.

1. When employees enter and leave the hotel, the supervisor reserves the right to check their belongings at any time.

2. Employees are not allowed to leave the store with luggage and parcels, and they can only leave the store with the consent of the department head under special circumstances.

X. Circuit failure:

When the circuit fails, the following measures should be taken:

(1) Notify the maintenance personnel, take emergency measures immediately, and do not handle it without authorization.

(2) talk to the guests who are having dinner and apologize.

fire safety

the hotel is equipped with standard fire fighting equipment. Every employee must be familiar with and understand the correct use of fire extinguishers and fire-fighting equipment, and memorize the hotel fire stairs and evacuation passages.

1. Fire prevention:

* Abide by the regulations on no smoking in relevant places.

* It is forbidden to leave cigarette butts or other burning materials in stairs, boxes, aisles or wastebaskets.

* Waste paper, dirty blankets, dirty cotton fabrics or other flammable items are not allowed to be piled up anywhere in the hotel to prevent flammable sources.

* It is forbidden to place inflammable and explosive articles near the stove or high wattage electric lamp.

* containers containing inflammable and explosive substances shall not be stored in buildings.

* Any employee who finds a cigarette butt still smoking should put it out immediately.

* If wires are found to be loose, worn or broken, and power sockets and electrical appliances are damaged, you should immediately report to the maintenance department for timely repair.

* Chefs must check the safety status of fuel pipes, burners, switches and other facilities before going to work. If leakage is found, the valve should be closed and reported to the maintenance department.

* The chef must check all kitchen equipment and turn off all valves before leaving work.

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Reward and punishment regulations

1. Excellent employees:

The hotel conducts monthly assessment according to the post responsibilities of each employee, and conducts appraisal at the end of the year. Those who are rated as excellent employees will be honored and rewarded by the hotel.

2. Award and promotion:

The hotel has made outstanding contributions to improving management, improving service quality and economic benefits, or those who have created outstanding achievements in the daily work of the hotel will be awarded or promoted.

III. Types of disciplinary actions/dereliction of duty:

1. Disciplinary actions include verbal warning, correction interview, written warning, dismissal warning, unpaid leave, dismissal, termination of contract or dismissal. Disciplinary action shall be issued by the department manager with a dereliction of duty form, which shall be handed over to the dereliction of duty employee for signature, and a copy shall be sent to the competent department for filing.

2. Dereliction of duty can be divided into categories A, B and B. If any of them is committed, the employee's dereliction of duty form must be filled out, and the floating salary will be deducted accordingly.

3. One day's basic salary will be deducted for the fourth dereliction of duty, and 11% floating salary will be deducted for each dereliction of duty.

4. In case of class B dereliction of duty for the third time, two days' basic salary will be deducted, and those with particularly serious circumstances will be dismissed.

Class A dereliction of duty

1. Being late for work;

2. Do not use the designated staff passage;

3. The instrument is untidy;

A has long hair;

B dirty hands;

C standing posture is not correct;

D put your hand in your pocket;

E sleeves and trouser legs are rolled up;

F does not meet the requirements of appearance;

4. AWOL from work or loiter in other departments;

5. Failure to comply with the regulations on making phone calls;

6. Damage work clothes or wear them out of the hotel;

7. truancy in training class;

8. Violation of staff canteen regulations;

9. Listen to the radio, tape recorder or watch TV at work (except for rest or work);

11, do private affairs at work, read books, newspapers and magazines;

11. Bring your wife, husband, boyfriend and girlfriend into the hotel without permission;

13, use the guest chair to rest and toilet at work;

14, wear work clothes to enter the store (except for buying things for guests);

15. Use hotel stationery for personal matters;

16. Make a loud noise in public places or make indecent habits where guests can see and hear;

17, gather people in public places and other places in the hotel to discuss personal affairs;

18. Violation of locker room regulations.

Class B dereliction of duty

1. Failing to sign cards when going to work or instigating others to sign cards for themselves and others;

2. being impolite to guests and colleagues;

3. Damage to hotel property due to carelessness;

4. Conceal the accident;

5. Refuse to check the package, handbag or employee ID card;

6. Refuse to carry out the instructions of the administrator/department head;

7. doze off at work;

8. Alter the work card;

9. Violation of safety regulations;

11, drinking in the hotel;

11, enter the guest room (except for work);

12. Say abusive and rude words;

13. Change shifts, rest days or rest time without permission;

14. Being too close to guests beyond the scope of work;

15. Smoking in places other than designated places;

16. Do not report property shortage;

17, littering in the hotel;

18. Failing to comply with fire control regulations;

19, damage to public property;

21. Poor work performance or poor work efficiency;

21. Disobeying the reasonable and lawful orders of the supervisor or superior;

22. Configure any keys within the hotel without authorization;

23. Making false or defamatory remarks will affect the reputation of hotels, guests or other employees.

24. endangering any person in the hotel; Beating others or fighting with each other;

25. Ask customers for tips or other rewards; Make unreasonable transactions;

26. Revealing hotel secrets; Dally with or bully others;

27. Stealing the property of hotels, guests or others or taking food and drinks from hotels and guests;

28. Violating the store rules, causing significant impact or loss;

29. Gambling or watching gambling in the hotel;

31. Deliberately damage fire fighting equipment;

31. Violate any criminal offence of the country;

32. Lost, copied or used the master key without permission;

33. Absence from work.