It is estimated that few people have ever seen an unmanned restaurant. Xiao Bian has never seen an unmanned restaurant at his age. If there is an unmanned restaurant, Xiao Bian wants to ask, who will collect the money? Who sells goods? Who cooks? But these are not problems for unmanned restaurants. The following small series will tell you about unmanned restaurants in Hangzhou. Where is the unmanned restaurant in Hangzhou?

Located in Wensan Road, Hangzhou, it was created by Wufangzhai, an old Chinese brand, and Koubei, a local life service platform owned by Alibaba. It is a new retail restaurant driven by digital technology.

On October 31th, 2118, the first unmanned intelligent restaurant in Hangzhou was unveiled. The whole dining process, whether it is queuing, ordering food, picking up meals or checking out, was completed by consumers themselves.

located in Wensan Road, Hangzhou, this restaurant is a new retail restaurant completely driven by digital technology, which was created by Wufangzhai, a time-honored Chinese brand, and Koubei, a local life service platform under Alibaba. After customers arrive at the store, they can open Alipay or word-of-mouth app and scan the code to order food. During the ordering process, the system will automatically sort the menus according to your past consumption preferences, and at the same time make appropriate preferential recommendations.

At present, Wufangzhai is trying to upgrade smart restaurants in Shanghai and Hangzhou, starting from the business districts of hospitals, stations and docks, communities and businesses, and plans to build six new retail personalized stores in the near future.

Wu Daxing, general manager of Wufangzhai, said: "Now, the cost of the whole catering industry is' four highs and one low', which means high energy cost, high labor cost, high raw material cost, high rent cost and low profit rate. Then,' less people, automation and intelligence' is definitely the trend of chain catering in the future. "

As far as Wufangzhai on Wensan Road is concerned, there were always 13 employees before the renovation. After the upgrade, the cashier decreased by 3, the waiter decreased by 1, the waiter decreased by 1, and the unmanned supermarket decreased by 3, and the total number decreased by more than half. In this way, you can save 321,111-351,111 yuan a year.

experience: it takes only five or six minutes from ordering to picking up the meal

Compared with ordinary restaurants, the biggest feature of this restaurant is the "unmanned" self-service in the whole process: ordering, placing and picking up the meal are all done by yourself. Walking in, the most conspicuous thing is a self-service ordering machine similar to McDonald's and KFC.

there are two ways to order food here: one way is to place an order on the self-service ordering machine; You can also order and pay by scanning the QR code on the table through Alipay or Word of Mouth App after you sit down directly.

before placing an order, the system will remind you whether to eat in class or pack it. The two different eating methods have slightly different ways of eating. Soon after placing the order, you will receive a message to pick up the meal.

between the kitchen and the dining room, there is a wall of cupboards similar to express cupboards. Each cupboard is numbered in English. I counted it, and there are 41 small rectangular cupboards on this wall.

when you take a meal, you have the feeling of taking a courier in front of the courier cabinet.

once again, use AliPay or Word of Mouth App to scan the QR code on the receipt, and click "one button and one cabinet" to open the corresponding cabinet door.

These 41 smart sideboards actually replace the original manual call-by-call delivery method. After the kitchen staff put the food into the sideboards, the system will remind you to take the meal.

I ordered a bowl of red bean soup and tremella soup, and two packages of zongzi. After the cupboard door is opened, there are two bowls of steaming red bean soup and tremella soup on the dinner plate, while zongzi is covered with simple plastic bags. This process only took five or six minutes.

during the ordering process, you can also use AliPay AR to scan the pattern with the sign of "Zongbao" on the wall, play an interactive game of smashing golden eggs to win coupons, and grab coupons ranging from a few cents to several yuan.

next to the dining hall, there is also a 24-hour unmanned retail area, in which there are four containers, which are filled with Wufangzhai instant zongzi, sweets and biscuits, small packages of fruits and milk drinks.

use AliPay to scan the QR code of the cupboard door and it will open. After you take the goods you want and close the cupboard door, the system has automatically completed the deduction. It is worth mentioning that when scanning the code for the first time, the system will prompt you to open the secret-free payment function.

You can buy things by scanning the code

On the edge of the cabinet, there are desks and chairs, wash basins, microwave ovens and so on. If you buy zongzi, you can heat it yourself and leave after eating.

At the Yunqi Conference in October last year, the concept store of unmanned smart restaurant was officially unveiled. You can place an order by clicking on the dining table, and then leave directly after eating. No waiter will stop you. At that time, Ma Yun also had an experience with great interest.

Just one month later, Word of Mouth announced the opening of unmanned restaurant technology. This technology includes intelligent ordering, intelligent recommendation, service notification, self-service meal taking, automatic withholding and meal evaluation. Wufangzhai became the first smart restaurant to officially land.