I think both sides are at fault, you can't single out who's at fault. Things have happened, we should want to solve it in case in case something like this happens again, rather than pushing who's to blame here.

Inside the video, the delivery man is anxiously asking the waiter when his meal will be ready, and is also slamming his own things against the table. The waiter was also responding to him in a very aggressive way, then the owner inside the restaurant came out and took a pot and smashed it at the deliveryman, who didn't show any weakness and re-slammed the pot back. After that, several strong men came out of the store and surrounded the deliveryman. The deliveryman sat on the ground helplessly and cried. But inside the video, you can clearly see that the shopkeeper's every hit is smashed on the body of the deliveryman. The takeaway clerk, even if he was angry, did not smash things on people, from which you can see the difference between the two people. The first thing about this incident was that the takeaway guy was at fault for taking his temper out on the waiter. The second thing is that the store didn't resolve the matter well, but expanded and worsened it.

In this case, let's look at the big picture, first of all, the software also has some problems. Because of this pressure on the takeaway staff, all from the customer's complaints, the customer will only complain about the takeaway staff, not at all because of the delivery problem, the store slow food, to complain about the store, so all the responsibility is when the takeaway staff on their own, yea produced invisible pressure, and the platform for the takeaway staff of the bad evaluation processing, is also very strict, will deduct their money. In this way, we can understand this kind of behavior of the deliveryman. There have been many times such similar things like this on the Internet, but the platform has not changed at all. I think for this kind of thing platforms, stores, takeaway workers have to reflect, and then come up with a reasonable solution, in order to prevent the next time this kind of incident occurs.

It is impossible to say what is right or wrong, I just hope that no one is hurt, I hope that this matter can have a happy ending, and I hope that it will not happen again.