The times are changing rapidly, and there are more and more situations in which we need to write summaries. By writing summaries, we can improve our understanding and make clear the development direction of our work. The following are three essays on the personal work summary of the foreman that I share with you for reference. You are welcome to read them.
? The foreman's personal work summary essay
? Time flies, it has been more than six years since I came to the hotel in a blink of an eye, and it has been more than half a year since I was promoted to head waiter. In the past few years, with the support and help of my leaders and colleagues, I have been strict with myself and completed my job according to the requirements of the hotel. Through the study and guidance of my leaders in recent years, my work quality has been greatly improved. The work in this year is summarized as follows:
? I. daily work management:
? As a floor foreman, you should have a coordinating role and cooperate with supervisors and managers to do a good job in floor management.
? Second, strengthen self-study and improve business
? Although I am a foreman, I have to be excellent, learn from managers and books to improve my quality, and make some progress in management ability next year to ensure the normal operation of all the work on the floor.
? Iii. problems
? There are also some problems and shortcomings in this year, mainly:
? 1. Some work is not serious enough, such as rounds, facilities, equipment and health inspection.
? 2. I don't care enough about employees, I don't communicate in time, I don't know much about employees' voices, I don't have my responsibilities at home, and my employees are lax.
? 3. My management level and theoretical level are limited.
? Iv. plan for the next year:
? 1. actively and seriously cooperate with the manager to do a good job in the daily work of the floor.
? 2. Strengthen the careful inspection and maintenance of facilities and equipment to give guests a sense of harmony and comfort during use.
? 3. Strict requirements should be made on the sanitary quality of guest rooms, and the planned sanitation should be arranged reasonably.
? 4. Strengthen the energy-saving inspection, tell employees more about energy-saving knowledge and try to conduct the second inspection
? 5. In the future, we should teach new employees and employees with irregular work to improve their professional level.
? In the following days, I will work hard, improve my shortcomings, carry forward my advantages and teach every employee to create higher value for the hotel. This year, thanks to the love of hotel leaders and colleagues, I was elected as the hotel room foreman. As the assistant of the supervisor and manager, I will carefully and properly arrange the specific work, strictly demand myself to do my job well, and actively strive to coordinate the relationship between the relevant departments in the room. Share worries for the manager and create benefits for the hotel.
? Here, I make the following work plan for next year:
? First, study hard and strive to improve their own quality. As a hotel room foreman, I have made a great leap from ordinary employee to foreman. This year is an important running-in period for me to exercise. Therefore, I need to learn relevant work knowledge and know myself clearly. We should not only strengthen our self-cultivation and practical work ability, but also learn to draw inferences from others. Strive for success in your work.
? Second, be proactive and improve your work level. I believe that through my own efforts, I will constantly enhance my management and coordination ability and make a qualitative leap in handling affairs.
? Third, the details determine success or failure. We should do our daily practical work well and handle every detail carefully, patiently and attentively. As a foreman, he is neither too big nor too small, and his authority is not great. If you don't do fine work at ordinary times, you will lose your prestige among grassroots employees. Therefore, in my usual work, I should take pains to deal with various problems in my work and straighten out various working relationships. The above is my annual work plan as a hotel room foreman. I will work in strict accordance with the work plan and strive to create achievements for the hotel.
? The foreman's personal work summary essay
? Since I was transferred to the Property Management Office as the foreman manager of the Property Department this year, I have tried my best to adapt to the new working environment and post, studied with an open mind, buried myself in my work, and performed my duties, and accomplished various tasks well. The property management in our campus has made brilliant achievements. The following is a report on my work: First, consciously strengthen study and strive to adapt to work
? It's my first contact with property management, and I don't know much about the duties and tasks of a comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and dispel doubts, constantly clarify my working ideas and summarize my working methods, and now I am basically qualified for my job. On the one hand, learn by doing and learn by doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the work situation. On the other hand, ask books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I never attended the meeting, and I was never familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key points and difficulties of my work.
? Second, focus on your job and earnestly perform your duties
? (1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly enforced the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For every incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job in monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the current month, prepared financial statements on a regular basis, and made timely reconciliation according to the company's requirements. There was no omission or misstatement. The third is to collect service fees in time. Combined with the reality, on the basis of further understanding of the collection method of service fee agreement, I carefully distinguish it, and collect and collect it regularly according to the service fee agreed by Hongya Company, the owner and us. The service fee for the whole year of XX has been paid in full. The fourth is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office to take charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.
? (2) Actively do a good job in copywriting management. In the past six months, I have been mainly engaged in the copywriting management of office work, and I have got started quickly. I have mainly done the following two aspects: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully input and print them, and make forms and documents and draft statements according to the needs of my work. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my regular work. I adopt the method of combining normal maintenance with regular centralized sorting to classify and archive the archives and do a good job in the registration and management of incoming and outgoing documents.
? (3) Seriously and responsibly do a good job in greening maintenance. The greening work in the residential area was handed over to me in October. For me, this is the first time to deal with it. Due to the lack of professional knowledge and management experience, and the current lack of greening workers, it is winter, and the situation of greening work in the residential area is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.
? Iii. main experiences and gains
? I have finished some work and made some achievements. To sum up, I have the following experiences and gains:
? (1) Only by putting yourself in a correct position and making efforts to get familiar with the basic business can we adapt to the new job as soon as possible
? (2) Only by actively joining the collective and dealing with all aspects of the relationship can we maintain a good working condition in the new environment < P >? (3) Only by adhering to the principle of implementing the system and managing the accounts carefully can we fulfill our financial responsibilities
? (D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.
? Iv. what are the shortcomings
? Due to less work practice and lack of relevant work experience, there are the following shortcomings in XX years' work:
? (1) I don't know enough about the contents of the agreement on property management service fees, especially about some previous charges;
? (2) Dining expenses in canteens are relatively high, which is easy to grasp macroscopically and difficult to control microscopically;
? (3) The greening work situation is grim, and we should make greater efforts in the greening management of residential areas < P >? V. What are your plans for the next step
? In view of the shortcomings in the work, in order to do a good job in the new year, the following aspects should be highlighted:
? (1) Actively coordinate with the company and the owners, and further straighten out the relationship;
? (2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;
? (three) manage the money, manage the accounts, and control the current account expenditure;
? (4) Try every means to manage the canteen and handle the relationship between cost and food;
? (5) Do a good job in the greening and maintenance of residential areas.
? The foreman's personal work summary essay
? Unconsciously, I have been working in this hotel for X years. From the beginning, I learned about the front desk to the present, and I believe that apart from my own efforts and efforts, I can't do without the training brought by the hotel and the support of old employees and leaders. I learned a lot in half a year. The guest is always right? This well-known business motto in the service industry has been brought to the extreme here. In order to achieve certain financial goals, hotels should not only meet the material needs of their guests, but also meet their spiritual needs. Therefore, as a hotel operator, we often meet the requirements of our guests as long as we don't violate the law and morality. Therefore, from the induction training, employees will be instilled with:? Guests will never do anything wrong, only us? ，? Only sincere service can win the smile of the guests? . I have always believed that customers are God, and I always try my best to make my own service to the extreme.
? The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes services such as answering questions for guests, helping guests handle service requirements, and telephone transfer. At the front desk of the hotel, the work shifts are divided into three classes: morning shift, middle shift and all-night shift, and one of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, be guided by their shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy.
? In the past six months, I have mainly done the following work:
? First, strengthen business training and improve their own quality
? As the front office of the hotel, every employee should directly face the guests. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, and foreign language training. Only through training can I further improve my business knowledge and service skills, and can I better provide quality services to my guests.
? Second, pay attention to the coordination between departments
? Hotels are like a big family, and friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has a close working relationship with catering, sales, guest rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it to avoid the deterioration of things, because everyone's common purpose is for the hotel, and if it is not solved and handled well, it will bring certain negative effects to the hotel.
? Third, consider how to make up for the mistakes made by colleagues and departments, so as to ensure that the guests can check out in time and make them satisfied
? The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel's services at the checkout, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that cause difficulties. It's none of your business. Hang it high? The most undesirable thing is that it can not make up for the mistakes, but makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, the guest is often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and trusting relationship between the guest and me. Although the sword is sharp, does it not sharpen? 、? Do you know enough after studying hard? . Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!