Personal work summary of store sales 1
It has been a month since I joined Kunming on _ _ _ _ _ _ _. Although the sales performance is not obvious in a month, I have gained a lot in my work, which is inseparable from the help of my leaders and colleagues.
Since joining Kunming _ _, life has been tense but orderly for more than a month. Just entering the company, everything is strange and brand-new, and everything needs to be re-recognized and understood; Confidence comes from understanding, understanding the electrician and lighting industry, understanding the company and understanding the products; The emergence of Berry series Lonon products makes the advantages of products obvious, and such a platform depends on how to play. Life is a growing process. Maybe the difficulties and obstacles on the road to starting a business make me have to temporarily study and decide who to grow up with!
It is an honor to join the company and grow with the help of leaders, colleagues and customers; I am very grateful to the leaders for their selfless transfer of experience to me. They are my best teachers. After learning their experience and knowledge, they can greatly reduce their self-mistakes and shorten the exploration time. On such an enterprising platform, as a novice, I must learn more, watch more and do more!
For more than a month, the company didn't ask me anything, so I was free to display my talents. A few days before I joined the company, my colleague Zheng Xiao took me to visit customers, which made me feel the whole sales process. At this moment, I can basically find customers, meet customers and communicate with customers. Every step, every link and every item can be analyzed as much as possible. A few days later, Zheng Xiao and I started to expand our peripheral business independently. I am a lonely person. I like to deal with people and socialize. See that people never know each other and eventually become friends; Looking at one customer after another, I was dug up by myself bit by bit until I made a deal. I enjoy this process and enjoy the challenge. Although my experience and experience are limited, I always insist on doing everything with my heart! Because successful salespeople are people who dare to stick to their goals.
In this more than a month's work, there are still some achievements. It has successively developed dealers such as Yongju Lighting Store in Kunming Hong Ju Market, Wanjia Lighting Store in Southwest Building Materials City, Jinghong Mengla Store and Dali Kerry Sanjianguo Material Store. Next, all counties in Kunming need to develop channels to improve and start the cooperation of home improvement companies. Dashanghui still needs to develop one or two dealers and Huayang Furniture Plaza. The next work has a long way to go. I will try my best to improve my own quality and overcome my shortcomings.
(1) Must form the habit of learning;
The first product sold is the salesman himself; Successful salespeople always know a lot about customers, which is inseparable from their own knowledge and insight. How much knowledge and courage, how many patterns. This aspect of self is still very lacking, so we must continue to learn. This is a process of continuous self-summary and accumulation. I want to study purposefully and constantly enrich myself!
(2) Must have a sense of responsibility and professional ethics.
There are many temptations and confusions of salespeople. I made a serious mistake when I first joined the company. In order to increase my personal income, I use the resources given by the company to run the products of other companies. Thanks to the generosity of Liu, the leader of the company, I let bygones be bygones and gave me a chance to turn over a new leaf. People who want to settle down in the industry must love their work, be honest and trustworthy, and pursue professional ethics. Therefore, they must adhere to the sense of responsibility for the company, customers and themselves in their future work. Have a sense of responsibility and professional ethics.
(3) Being good at summarizing and self-summarizing;
At present, the ability to grasp and analyze the market in my work is still immature and lacking, so all these need me to sum up, improve and strengthen in my future work. At present, my understanding of sales is only superficial, not to mention the ability to grasp the market, so I must pay more hardships and perseverance than others to continuously improve myself.
Character is always the first, the first element of character is honesty, small victories depend on wisdom, and great victories depend on morality, being earnest and honest.
In fact, business work is an attitude. In order to protect the interests of both parties to the maximum extent, it is sometimes necessary to look at the problem from the perspective of retailers. Only by understanding and grasping the above aspects can we go better and further in our sales career. Learn more and do more while you are young. Don't waste your life. Therefore, I will devote myself to my usual work and study with more full spirit and abundant energy, and I will definitely live up to the trust and training of the company, and I will certainly grow rapidly with the company!
I think doing business is definitely not' unemployment', but' diligence and sureness'.
(2)
A busy month has passed. In this month, with the correct leadership and guidance of the company leaders and the help of my colleagues, I successfully completed the work of the month and various task indicators. Thank you from the bottom of my heart. In order to do better in the future, I have carefully completed this month's work summary, found the direction for my next stage of work, and made clear some good aspects that should be adhered to in the next stage. The specific summary is as follows:
1. In this month, I have never relaxed my concern about the customer's situation. I always have good communication with customers, patiently convince customers and implement our product ideas. At the beginning of the month, I finally started my first business in Fujian market. Fujian _ _ _ _ _ _ _ Co., Ltd. delivered 28 tons of whole vehicle, including 26 tons of CC-800 and 2 tons of wollastonite, and paid in cash. After that, Fujian Fuqing _ _ _ _ Company delivered 16 tons, CC-2500, which was very encouraging to me. I will work harder and be more confident to achieve the expected goal.
2. In service tracking, we should be decent, thoughtful and considerate, strive to do a good job in tracking services, solve customers' practical problems, care about customers' personal problems and customers' production problems, and replenish goods in time when we find that the supply is not much or is about to run out.
3. In terms of vehicle sales, according to the characteristics of our region, I chose the special industry _ _ _ _ as the pioneer to carry out sales work for me in 10- 10. A considerable part of this consumer group has no demand, because they don't granulate themselves, and there are not many companies that make _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
I have well followed the route planned in August, and completed the planned tasks in an all-round way. I have 157 companies with customer information and more than 30 interested customers, and 2 companies have successfully used their products.
At this moment, I completely liberated myself from the working method of selling by experience, and made a comprehensive understanding, investigation and analysis of each company. Every difficulty in the work is systematically analyzed, and effective and useful solutions are formulated according to the actual situation. The key points should be fully grasped, and the difficulties should be decomposed item by item, so that the key points should be clear, the key points should be prominent, the working methods should be clear, and the difficult problems should be solved in a targeted manner.
The above is a summary of my work for one month, where the summary is not comprehensive enough and where I lack self-awareness. Please give your valuable opinions and suggestions. Thank you very much here, and correct it regularly.
Personal work summary of store sales II
I have been in the company for almost two years. I not only learned a lot of mobile phone knowledge and sales skills, but also accumulated some sales experience. In order to improve with you, I have sorted out some of my own sales practices as follows:
Peter, a world-class management master. Drucker once said that "the purpose of enterprise establishment is to create customers and retain customers." What can create customers? Is sales. The secret of retaining customers is service. A good beginning is half the battle. Sales begin with customer contact. Most customers come into the store because of advertisements. The sales staff in many stores did not fulfill their sales obligations, but only played an obligation to understand and speak. However, excellent salespeople should be good at building bridges with customers with smiles.
The technique of opening remarks
A good opening statement can promote customers' billing. After the customer enters the store, the salesperson is the spokesperson of all departments in the whole business hall. In order to reach a successful transaction, the salesperson should master the skills of opening remarks. The opening remarks need to be direct and get to the point quickly.
The first skill in opening is to promote "new" products or functions. Customers will be curious about new products and have a strong desire to listen. Salespeople should constantly express "new" products in the store, present all the expressed things, enjoy them with customers, and promote customers' cognition of new products. Salespeople can imagine for customers and help customers imagine the appearance and internal functions they need. This is very helpful for billing.
Thought determines action.
Excellent salespeople should be good at discovering the advantages of self-marketing and the benefits it will bring to customers. Unsuccessful salespeople often find shortcomings in self-marketing to comfort themselves and allow themselves to fail constantly. Every customer who enters the store is a potential customer of the salesperson, and it is possible to clinch a deal. Statistics show that every consumer has consumption potential. If the customer's budget is 1000 yuan to buy a mobile phone, when his consumption potential is stimulated, he may end up spending more 1500 yuan. If the sales staff can seize the opportunity, it is entirely possible to develop the consumption potential of customers and buy some accessories outside the normal sales, which will inevitably generate additional profits.
Create a hot-selling atmosphere
Creating a hot-selling atmosphere is because everyone is lively and curious about hot sales, which is a good sales opportunity, so salespeople need to create a hot-selling atmosphere appropriately. How to create a hot-selling atmosphere? In addition to the customers you receive, sales should also make good use of customers who are taking photos, videos and billing to create topics, and realize a lively atmosphere through your language expression. For example, this price is the lowest in the county, the quality is very stable, how many people book enough every day, and the feedback is very good, many people bring friends to buy after buying, and so on. A good beginning is half the battle, and well-prepared opening remarks can successfully promote more sales.
Learn to ask questions
Try asking simple questions first. In the general sales process, price is the most difficult problem, and it is also one of the keys to invoicing. Salespeople must start by asking simple questions and leave the price inquiry to the end. When the customer fully recognizes all the value of this mobile phone, it will reduce a lot of resistance to talk about the price. Asking the customer's budget too early is also easy to make the customer feel resistant. The budget you ask is often untrue.
Store personnel should learn to judge customers' spending power in communication and then design budgets for customers. If customers get involved in the price as soon as possible, the clerk can use something like "Never mind, the price must satisfy you, first see if you like this mobile phone. I don't like it, I won't buy it even if it's cheap? " Then continue to talk about products or communicate with customers to stimulate customers' desire to buy. If the customer asks the price just after entering the door, at this time, the customer's desire to buy is not enough, just referring to the sales volume of each store, the price is difficult to satisfy the customer. If you meet such customers, you can catch them and let our service keep them, instead of talking about the price in a big way, which is easy to lose the chance of trading.
Take advantage of human weakness
Most people expect to earn more and spend less, some people like to be different and so on. Smart salespeople should learn to use human weakness to promote sales. Paranoid mentality shows that in the long run, it is expected to spend the same money to earn more benefits. Such customers can be seen everywhere in sales work, and gifts can well satisfy this customer's mentality of earning more. But before giving gifts, some people must know what kind of gifts customers like, otherwise customers will often ask for a lot. Salespeople should grasp a scale. Although the price of gifts doesn't have to be high, customers don't want to spend more money on it. This is the charm of gifts. People's weakness will think that getting gifts is "don't get them for nothing", and getting gifts means earning more. At the same time, we should try our best to embody the sense of value of gifts.
The mentality of spending less and paying more corresponds, and spending less is also a weakness of human nature. Using promotion, discount and free can make customers spend less money, thus greatly stimulating their consumption desire.
The "third party" is both resistance and help.
Many salespeople are very worried about the company of customers. If you ignore the existence of this "third party", you need to close the transaction. Salespeople should make good use of the "third party" and care about it appropriately. Let "he" and "she" first recognize your attitude and understand that there is no difference between them, and they get the same attention and care.
Fourth, help customers make decisions.
In the end, the mentality of the store is very important. To achieve successful sales, attitude is more important than skill. Don't be afraid of rejection. Rejection is normal. When customers are hesitant, the clerk should remember not to lose patience. It is a good skill to help customers make decisions.
In the sales law, there is a substitution rule. Salespeople can price customers, let them decide whether 1 or 2, and appropriately force customers to make a decision from 1 or 2.
Limited or limited time is a common way in the sales industry. When the door-to-door salesperson tells the customer clearly and sincerely, it will increase the sales of the customer in time and limited amount. The sense of urgency makes it clear to the customer that if he doesn't buy now, he will miss an excellent opportunity. Salespeople should remember, don't let customers go easily, customers may not be your customers when they leave this door. In the process of negotiation, give customers strong pressure. Now (today) is the best opportunity
Summary of personal work in shopping mall sales 3
The two-week sales training is over. During the two-week training, I learned a lot of knowledge that I couldn't learn in class and benefited a lot. At this moment, I will make a work summary for the two-week training. However, when I received the news of enterprise training, my first feeling was excitement, because for a student at school, it is not easy for an enterprise that entered the class for the first time to really participate in the real job training, really get in touch with social work and really deal with customers, and the opportunity is rare.
In order to better adapt to the outside and social work, we participated in a short-term training in the school when we went out for internship. Although this short training did not involve many job skills and job requirements, it cultivated our team cooperation ability. This training made us quickly form a group, which reflected the unprecedented unity of our group and the students' reaction ability and emergency ability in the class.
In just one night and one morning, under the guidance and arrangement of teachers and business leaders, the preliminary work such as grouping, personnel arrangement in each store and entering the store was quickly completed. The next step is to officially join the job and start the main part of the training for two weeks.
After arrangement, I was assigned to the Gome sales point near Guangxi University. We will work there for seven days. Our job is to ensure the success of tcl procurement signing activities. We are responsible for assisting Xida Supermarket to help residents near Xida understand this activity and lead them to purchase machines at Xida Gome Store to participate in this activity.
In this work, our specific work is to distribute leaflets, put up posters, set up information desks to explain and intercept customers near Xida Gome Store.
In these days' work, I understand that there is such a big gap between the theoretical knowledge in practical work and that in school. A lot of theoretical knowledge is just a foundation, and little theoretical knowledge is needed in practical action. In practical work, in addition to theoretical knowledge, we need more practical skills and techniques, such as: how to explain, what words and tone to explain, and communicate with customers; How to explain while handing out leaflets, how to treat the eyes and language of passers-by, etc.
In this training process, I learned how to contact with customers, how to understand customers' needs, how to convey the purpose of this activity to consumers and some skills to adapt to society. I have a more detailed understanding of this activity process and a closer understanding of the real society. Of course, this training also gave me a time to verify my theoretical knowledge, instead of blindly thinking that I should follow the theory, memorize it by rote, know how to apply theory to practice and combine theory with practice.
This training, let me have a further understanding of my major, prepare for the real work in the future, guide my next study and life, and stop blind study and exploration.
Summary of personal work in shopping mall sales 4
Salespeople need to clearly understand that no matter how you reduce the price, customers will always think that you are making money and will not lose money. No matter how much you emphasize discount, special price and no profit, customers will never believe this is true. When customers base their final decision on price, no store can control all customers through price.
Common customer objections are "too expensive", "unaffordable" and "over budget". In view of these price objections, store staff should really understand the reasons of customers. General customers say "it's too expensive", "we are the lowest price" and "how much do you buy" are all wrong ways. This seems to imply that customers are too expensive to buy. If you want to bargain, please go away, don't waste time or be non-negotiable. These are all false statements. It is easy for customers to have the idea that the quality is not guaranteed. The correct answer should be: "Yes, as long as I explain to you why we are expensive, in fact, we are very expensive, and then we will see which grade of store your price compares with." After such an answer, store employees can repackage the products and services of the business hall, enhance the value of the store and stimulate customers' decision-making.
In addition, sales staff can also take the opportunity to tell the story of customers choosing us, so as to guide customers and achieve the goal of success. It can tell the troubles caused by others blindly choosing low-priced mobile phones, remind customers of the importance of quality and service when buying mobile phones again, and let customers motivate themselves. Coupled with the pressure of silence, I have to speak again at this time. Everything was left behind. Smiling at customers and letting them answer can effectively solve the problem of "too expensive".
Based on the above problems, the store can judge the customer's income level by observing the customer's speech, dress and occupation type, determine whether what he said is an excuse or a fact, and then handle it flexibly.
It's not easy to get to the point if you talk too much. Generally speaking, you should study more and combine theory with practice. Come on!
Summary of personal work in shopping mall sales 5
How time flies! I have left the market 10 for more than a few days in a blink of an eye. Looking back at the market, there are too many ups and downs. I can say to _ _ market, "Thank you for making me grow faster!" _ _ Three months in the market is the three months I learned the most. I sometimes feel that I am just a small tree, and the branches are repaired every day, although I have no complaints about the pain. Objectively speaking, my work and survival have benefited me a lot.
Work:
Have a deeper understanding of the terminal campaign. We used to make fast-moving consumer goods just for display. So I attach great importance to the layout and maintenance of the terminal, and I have done a good job. However, it is insufficient in terms of popularity improvement. I didn't understand what other regional managers said about "stirring up the market" before. After 5. 1 and 5. 17, I can appreciate the beauty of "mixing". 5. 1 On that day, the office manager led our 10 beautiful promoters to the _ _ mall. Four of the promoters were holding megaphones with recorded slogans, some were holding placards, and some were sending out DM. The managers of the shopping center are also dancing with joy. In fact, the so-called "stirring the market" is aimed at customers and distributors. The sales of my brand in the mall that day were really crazy. Usually, the office manager always asks the promoters to promote the sales of my brand! Sell two and say four! Many merchants and shop assistants speak highly of my brand. When talking with dealers, the office manager always talks about how much the top manager has lost, how much the top manager has lost, how much the top manager has lost, how depressed I heard, how stable my brand is, and so on, and how so-and-so businesses support me and sell machines at a loss to support our brand. The effect is really good! It's true when it's true, and it's true when it's true. This is all about the terminal, right? !
After observing and thinking about the city, I gradually understood the breakthroughs in other counties and districts. The decisive battle is at the terminal, and the terminal looks at retail. The successful sale of a mobile phone needs two forces, one is pulling force and the other is pushing force. What is pulling is the advertising effect. What we can do is to establish a terminal image. So the first thing I did when I went to a dealer in another county was to take a ruler and measure it everywhere with the person in charge to make all the effective images. Who is the most effective maintainer of the terminal? Sponsor! There are no promoters on the internet, but there are promoters who strengthen the awareness of terminal image maintenance.
I am also knowledgeable about the recruitment of promoters. The rapid growth of retail sales in shopping malls benefited from a promoter. Her relationship with the shopping center is unusual. She doesn't become a "shop assistant" like some promoters, but people around her help her promote my brand. Her sales soared. It seems that it is the best policy to find a promoter who can get the support of the dealer.
The office manager is also an expert in dealing with arbitrary prices. On the one hand, the minimum retail price of each direct supply model is set in a big way, saying that no one can misuse the price, otherwise a fine will be imposed within the price difference. On the other hand, in the process of implementation, the price is still chaotic. But apart from their own promoters complaining that their customers have been robbed, the merchants basically have no opinions. Why? Because each business has 2-3 exclusive models, there is money to earn.
In terms of resource allocation, the office manager told me that before the new model went on the market, everyone would focus on the model, only talking about the functional price of the machine, not buying it. Look at the reaction of the merchants. According to the company's relevant policy orientation, choose one as the lead underwriter 1-2 months. It is agreed in advance that if the sales volume is not good or the company strongly requests it, it will be supplied directly after one month.
In the distribution of terminal materials such as arches and tents, the office manager always adheres to a principle: whoever supports me, I will support him. _ _ is a big buyer. Every time he has the most materials of my brand in front of him. When some dealers wanted it, the office manager said, I have been reserved. Maybe next time.
The office manager always gives the dealer a feeling that your home is not indispensable. When pressing the goods, the office manager went to the dealer and said, there is nothing in your house, so how many units have you entered? Dealers rarely refuse directly. So the office manager retired and told me to watch the money. He said it had two advantages. First of all, tell the dealer that my office manager doesn't mean you provide food. If the office manager looks at the money himself, it will drop. Second, establish a platform for me to communicate with dealers. At the same time, the office manager told me that the banker's money was counted, and whoever grabbed it was who. In addition, I have to make money with all the dealers who are sleeping. Payments, orders and records must be clean and tidy. Sometimes it takes a promoter to blow the wind in the merchant's ear for two days before we can talk about the goods.
I ran very hard in other counties. At that time, some merchants agreed to purchase goods, but they just didn't move. After that, I made several payments at my urging, but the purchase volume did not achieve the expected effect. Once, the office manager said to me, "Believe it or not, you might as well call me." You visit a dealer in a foreign county today, and he will call me at night to say that you are here and ask if the policy is feasible. "yes! I know a word from the office manager who has worked in the _ _ market for two years is better than a day's work I just did two months ago. In the process of strategizing, you will win thousands of miles away.
The office manager is also sharp in managing dealers. _ _ Shopping mall's purchase and retail in April and May were very poor, and its attitude was not enterprising. I'll ask the office manager. The office manager said to open a new account. The new house opened and the business blew up! What was needed at that time was swearing. I said in front of the office manager in advance: You bought too little for two months in a row, and I pay a basic salary every month. The office manager lectured me every day, and I was helpless. At this time, the office manager came out and said that I was not easy, and then reassured the merchants. After two days, the merchant took the initiative to call me and said that he wanted to purchase goods. The office manager said a word "bitch"! Ha ha! How interesting! This is the fun of cooperation!
The managers of the three foreign county offices never directly intervene. He said it would be difficult for me to carry out my work if he intervened!
In the whole _ _ market area, I am responsible for keeping an eye on money, making money, auditing accounts, reports, applications, terminals, activities, receiving and delivering goods. Although this day is very tired and not perfect, I am full and I work hard for the branch. I can put all this behind me now.
Related articles:
1. Model essay for personal summary of sales staff
2. Sales personal work summary excellent Fan Wenwu.
3. Five articles were selected from the latest personal work summary of sales staff.
4. The sales staff annual work summary model essay
5. Summarize five selected model essays on the sales work of new employees.