1. It is a great honor to stand here and speak today, and I am very excited. I would like to take this opportunity to express my heartfelt thanks to all the leaders and colleagues present here, for their cultivation and concern for me, and for their affirmation of my previous work. I feel deeply responsible for being the manager of Maoye Department Store. At that time, the situation was really a challenge for me. I used to be, and I am very grateful to the company leaders for giving me such an opportunity. I can't and don't want to disappoint them. So I decided to put down my burden, devote myself to my work, and try my best to lead the small team of Maoye and make achievements. We must set an example in our work, be a handsome employee, cultivate the spirit of teamwork and collective concept, fully mobilize and give play to the enthusiasm of employees, and enhance the cohesiveness of our store. We should also strengthen the improvement of service quality. Commodities are tangible, but services are intangible. Today's consumers pay more attention to the quality of services, and services are a necessary and effective means to enhance brand competitiveness and value. Service not only requires business personnel to master product knowledge skillfully, but also needs words and actions to interpret our quality service. ",do things not only carefully, but also attentively, conscientiously do a good job.
2. Although I was lucky enough to be named as an "excellent store manager" today, I know that there are still many things I haven't done enough and I still need to learn. Achievements belong to the past, and honors belong to everyone. I will take past achievements as a new starting point, be strict with myself, learn from others' strengths with an open mind, constantly improve myself, maintain a positive and serious work attitude, start from scratch, work hard, love my job and devote myself to my future work with full work enthusiasm, in order to repay the encouragement and love of the company leaders and colleagues.
3. Manager, first of all, I would like to thank the leaders for giving me the opportunity to show myself again. After several years of work and study in the company, I have a deeper understanding of our business model, and I have also learned a lot. In this big family, the help of leaders and the team atmosphere have given me the opportunity to learn and improve my own quality and comprehensive management ability.
4. I work as a store manager. I think my personal advantages are: I love my job, I have strong learning and adaptability, I have strong understanding ability, and I can organize and learn with benevolence. But I also have the basic qualities of a store manager. I love my job, I work hard, I am meticulous, I don't cheat, I always self-check every time I encounter difficulties and difficulties, I never complain, and I also have the talents that a store manager should have. It is precisely because I have a good personality charm and a life purpose that I have established deep feelings with my colleagues in * * *. In my daily life and work, I constantly strengthen my personal cultivation and professional knowledge, and I am strict with myself on the creed of diligent work. For the normal development of my store, I will adhere to principles, strictly observe discipline and convince people equally.
5. I will put it in place at the first time, and I can't be formalistic. I want to concretely implement it to everyone and every point, so that the departments can be connected into a line, the stores can be formed into a network, and the company can be expanded into a surface, that is to say, the points can be connected into a line, the lines can be combined into a network, and the networks can be stacked into a surface. I think as a store manager, I don't just need to understand what the goal is assigned by the superior, but more importantly, how to achieve this goal, so my approach is to adhere to the "three essentials" and lay a good foundation for carrying out the company's tasks in the future, in which "three essentials" means:
(1) to communicate: to communicate with the local government and relevant departments around our store and related to the operation of the store frequently, such as "city-"
(2) Be pragmatic: that is, look down, start from small things, lay a good foundation for future work, and sell closely related situations, so as to truly learn from others' strengths and make up for their own shortcomings.
(3) Understand that anything that has never been experienced must understand the process and result of this matter, and only when it is truly understood can it be done more perfectly. Therefore, I must understand the process and result of this matter and analyze the pros and cons before implementing any problems encountered in my work. Learn from experience, learn lessons from things that have not been done well, and remove the above points from successful things in future work. I think the following two points are also very important.
6, store administration, small things often unremitting, can lay a good foundation for store management, so store administration should be put in the first place. Establish a step-by-step management system, with detailed division of responsibilities from top to bottom. So that everything in the work can be managed and implemented, and the phenomenon of dead ends can be prevented.
7. Pay attention to the training of employees in the store, cultivate the collective sense of honor and ownership of employees and salespeople, be proud of the store, and let each employee and salespeople give full play to their potential, so that they can have high-quality talents who are dedicated, enthusiastic and thoughtful in service, understand business and manage.
8. Establish a clear reward and punishment system, so as to motivate and restrain employees and salespeople as a united and cooperative group and be invincible in the competition.
9. Make use of various reasonable and well-arranged storefront environments, establish a good business image, and try our best to make customers enjoy shopping in a reasonable, relaxed, beautiful and clean environment.
11. With the aim of "serving you best", while improving the service level of personnel and strengthening the education of service awareness, we should pay attention to the improvement of the comprehensive qualities of employees and salespeople, such as speaking, talking and behaving, so as to better consider customers wholeheartedly and reduce investment.
11. Pay attention to security work, prevent fire and theft, nip hidden dangers in the bud, and prevent unnecessary losses to the company.
12. Create a good external environment and coordinate the cooperative relationship with government departments to reduce unnecessary troubles.
13. Operation and management: strengthen the management of goods purchase, sale and storage, grasp the rules, improve the turnover rate of goods inventory, avoid overstocking goods and keep goods in stock, so as to make the management of goods in the warehouse more scientific and rational.
14. Make clear the sales target of the whole store, refine and quantify the sales tasks, implement them to each department and brand personnel, and conduct relevant data analysis.
15. Make a fuss about holidays, actively participate in various promotional activities of the company and various activities in the store, and do a good job in publicity and layout.
16, do a good job in the reception of major customers and group purchases, do a good job of one-person reception, comprehensive coordination, so that customers feel convenient and fast service.
17. I know myself and know myself. Through market research, I analyzed and summarized the existing gaps, and adjusted them in time, so as to comply with the participation of the municipal cooperative company in the skill debriefing speech of the store manager sponsored by the new cooperative group company. At this moment, I am extremely excited and very happy. Thanks to the group company for giving me this platform and my company for giving me this opportunity. I used to be an ordinary storekeeper in the new cooperative distribution center. After applying for training, internship, assessment, and taking up the post of store manager, I have experienced it repeatedly through serious study. In our daily life and work, we will constantly strengthen our personal cultivation and professional knowledge, and strictly demand ourselves by working diligently.
18, I think a qualified store manager should have the following basic qualities: love and dedication, earnest, down-to-earth and meticulous work style; Strict with the law, honest with others, good quality of honesty. On the other hand, we should give full play to the role of guidance, cooperation and a bridge connecting the preceding with the following. We should take "high standards and strictness" as the behavior guide of stores. Management should be based on principle first, not on system or process, but on mentality, which is the mentality of employees including work and life. As far as the work of the store manager is concerned, we should learn to guide the work, formulate tasks, find and analyze the problems existing in the store, and solve them in time.