Attendant performance appraisal scheme

In order to ensure that work or things are carried out in an orderly manner, it is often necessary to make an excellent scheme in advance, which refers to the planning documents made for an action. What are the format and requirements of the scheme? The following is my carefully arranged waiter performance appraisal scheme. Welcome to read it. I hope you will like it.

waiter performance appraisal scheme 1

The establishment of restaurant waiter performance appraisal can promote the further establishment and improvement of restaurant waiter performance appraisal system and incentive and restraint mechanism, objectively and fairly evaluate the value creation process and results of grass-roots waiters, and rationally distribute the value through this evaluation, thus promoting the work enthusiasm of waiters. Learning this courseware can master the basic' assessment and scheme.

At present, hotel waiters implement the assessment system of basic salary plus Taiwan Award and other awards, and there are the following disadvantages in the actual assessment process:

1. The statistics of Taiwan Award are untrue, with human elements, which does not reflect fairness;

2. Attendants scramble to get to the check-in counter when their skills are not skilled and the service can't meet the standard, which leads to the inability to keep up with the service and is not conducive to the overall improvement of the waiter's skills;

3. Because the service can't keep up, the guests complain many times, which affects the overall image of the hotel, resulting in the loss of customers and the decline of benefits;

4. Because 1 people are worth more than one set, the service can't meet the basic requirements of the guests, let alone provide personalized service for the guests;

5. It is not conducive to the reasonable allocation of manpower in each dining area.

in order to improve the service standard, improve the work enthusiasm of service personnel, truly embody the principle of fair, just and open competition, and provide better development opportunities for outstanding employees, it is decided through research that, from April 1, 21xx, the Taiwan Value Award (other awards are temporarily reserved) will be cancelled, and the basic salary of waiters will be increased with the goal of being higher than the industry average and reflecting the competitiveness of post salary, combined with the current situation of post salary in Hefei. And regularly carry out post salary grade selection and assessment, with specific provisions as follows:

1. Probation period, full employment

1. Salary: 1311 yuan in the first month of employment, 1511 yuan in the next month, and 1611-1811 yuan/month of full employment;

2. Time regulation: If you join the company before the 5th day of the current month (including the 5th day), the salary of the next month will be automatically adjusted to RMB 1,511; For those who join the company after 15, the salary will be adjusted to 1511 yuan from the third month.

3. In principle, the probation period is one to three months. However, employees with excellent performance, skilled skills and good comprehensive ability can apply to the department for confirmation at any time, and will enjoy the treatment of confirmation employees next month after passing the examination.

4. Regularization:

1) On the 25th of each month, the Operation Service Department will submit the Attendant Confirmation Examination Form which meets the requirements for regularization to the Human Resources Department, which will review and sign it and report it to the General Manager for approval;

2) The general manager shall review and sign off before 28th, and the HR department shall file and publish the results;

3) the operation service department will hold a departmental staff confirmation meeting on the 1 th of the following month, and the employees who have been confirmed will go to the human resources department to renew their work licenses on the 2 nd;

4) all employees who become full-time employees will enjoy the salary of full-time waiters from the 1 th of the following month.

2. Evaluation and assessment

1. All the waiters who become full-time employees participate in the quarterly evaluation and assessment of hotel employees, once a quarter, and enjoy different levels of salary according to ranking. 1-3 are training instructors, with a monthly salary of 1,811 yuan; 4-9 senior service engineers, 1711 yuan/month; 11-18 service engineers, 1611 yuan/month; 19-31 senior waiters, 1511 yuan/month.

2. See the attached table for the specific assessment contents.

3. assessment procedure: from 21th to 25th of the last month of each quarter, the operation service department comprehensively evaluates, tests and assesses the work performance, service knowledge and service skills of the waiters who have been transferred to full employment. For details, please refer to the Attendant's Work Performance Assessment Form, Examination Paper on Service Knowledge of Waiters and Attendant's Skills Assessment Form, and fill in the Attendant Rating Form, which will be reported on 25th of that month.

4. The Human Resources Department ranks the scores according to the ranking, and publishes the results after being signed and approved by the general manager, and stores them in the employee files, so as to adjust the rank salary, and enjoy the corresponding rank salary within one quarter from the 1 th of the next month.

5. The second selection method is the same as above. However, if the top 9 employees in the first selection fail to meet the requirements of senior waiter or above in the second selection, their salaries will be adjusted to the senior waiter level, and the rest will be implemented according to the corresponding grades of the current quarterly assessment results.

6. In the future, the selection method will be the same as the second selection.

7. Managers at all levels participating in the selection must be fair and just in the selection process, and must not practise fraud, otherwise they will be punished according to the final warning, and at the same time, the qualification of the beneficiary employees will be cancelled.

8. The contents and requirements of each service knowledge examination and service skill examination are provided by the Director of Operation Services to avoid duplication. At the same time, the Operation Services Department and the Human Resources Department should keep confidentiality. If there is any leakage, the relevant responsibilities will be investigated and the current selection activity will be cancelled.

9. From April 1, 2111, the existing service division will be treated as a senior waiter (RMB 1,711/month). In the second evaluation, they will participate in the evaluation together with all the waiters who have been transferred to full employment, and enjoy the corresponding level of treatment according to the evaluation results.

11. The announcement of promotion results and the convening of the promotion staff meeting are the same as those in Article 1, point 4. Attendant performance appraisal scheme 2

1. This performance appraisal system: All employees in our department who are conscientious and responsible in their work and have outstanding performance will be rewarded according to the hotel reward system, namely quarterly award, semi-annual award and year-end award.

2. Punishment:

1. If the work arranged by the regular meeting is not done in place and in time, a fine of RMB 11 will be imposed once.

2. If you arrive late, leave early, go upstairs with your backpack or mobile phone and don't adjust the vibration during the shift, you will be fined 5 yuan once.

3. 5 yuan was fined once for not knocking on the door as required, cleaning the bathroom and not laying foot pads.

4. If the turndown bed is not restored as required or the turndown bed is found to be irregular, 5 yuan will be fined once.

5. The waiter's daily report, room status table and handover record are not carefully and clearly filled in. If a fine of RMB 11 is found at one time, resulting in mistakes, the attendant shall bear corresponding responsibilities according to the seriousness of the case.

6. Those who fail to complete the planned sanitation on time without any reason, or fail to work according to the procedures, will be fined 11 yuan at a time.

7. If you eat overtime, leave your post without permission, and don't say hello to the room secretary, you will be fined 11 yuan once.

8. You are not allowed to bring anything from the hotel downstairs. Offenders will be fined from 11 to 31 yuan, and if the circumstances are serious, they will be dismissed.

9. A fine of 11 yuan will be imposed if a guest fails to hand in his belongings; Causing guests to complain about fines 21 yuan; If the left-over property is lost due to non-delivery, compensation shall be paid according to the price.

11. If you clean and check out, don't change the linen and towels, the bathrobe worn by the guests and the used buckwheat skin pillowcase are not replaced, or there are hairs or obvious dirty marks on the linen and towels, you will be fined 21 yuan once; 51 yuan was fined for the second time and given a warning; A fine of 31-51 yuan will be imposed respectively for any complaints caused by guests.

11. 21 yuan was fined once for dusting and mopping the floor with linen; 51 yuan was fined for the second time and suspended for observation; If linen and towels are scrapped, compensation shall be made according to the price.

12. If the check of the reservation room is not timely and in place, it is found that a fine of 11 yuan will be imposed at a time, which will lead to a fine of 21-51 yuan.

13. If the guest clothes are not inspected as required, and a fine of RMB 11 is found at a time, the party concerned shall bear all the responsibilities if there is a mistake or a complaint from the guest.

14. If the service is not in place and the guest complains or loses his temper or plays an attitude towards the guest, he will be fined 21 yuan once. Those with bad attitude and serious circumstances will be fined by 51 yuan and suspended for probation.

15, the lack of items in the room caused the guest to complain, and 21 yuan was fined once.

16. If it is found that the handover is unclear or the handover is not read, the consumption and goods will be wrongly reported, and a fine of RMB 11 will be imposed once, causing dissatisfaction or complaints from the guests, and 21 yuan will be fined once; Missing consumption is compensated according to the hotel purchase price.

17. If you make a mistake when you don't check with the front desk when you open the door, you will be fined 21 yuan once, causing property losses to the guests or being complained by the guests, and you will be fined 31-51 yuan will bear the losses.

18. If you don't respect your superiors, don't obey the work arranged by your superiors, or have an improper attitude towards the criticism and guidance of your superiors, you will be fined 11 yuan; Those who have a bad attitude or even contradict and abuse their superiors will be fined or dismissed according to 21-51 yuan, depending on the seriousness of the case.

19. Those who don't take care of hotel property or vandalize it will be fined 11-111 yuan depending on the seriousness of the case. In case of loss or damage to the property in the area under its jurisdiction, the relevant responsible persons shall be jointly liable for compensation.

21. Those who are disunited with colleagues, gossiping, forming gangs, or failing to maintain the image of the hotel and disturb the normal order of the hotel will be fined or dismissed according to the seriousness of the case. ;