Evaluation methods include: percentage evaluation summary results, customer opinion survey summary, typical events addition and subtraction, work completion evaluation, democratic evaluation, sales completion rate, work plan completion and work goal achievement evaluation. 3, evaluation (accounting for 40% of the total performance evaluation)

① Behavior and Morality (10%): summarize the performance of service standards and the survey results of customers' opinions, evaluate employees' service behaviors, add customers' favorable comments and deduct customers' complaints. Satisfaction adds points, dissatisfaction subtracts points.

② Work attitude (65,438+00%): check the attendance and overtime of employees who are late, leave early, take personal leave and work overtime; Personal leave is deducted one point each time or one point every day, and sick leave is not deducted. In order to finish the work better, take the initiative to work overtime once and try to obey the unplanned work arrangement once. Have the spirit of cooperation and cooperate with all work. In particular, temporary work takes the initiative to get extra points, and points are reduced without reason.

③ Mental outlook and psychological quality (65,438+00%): employees' daily words and deeds, such as whether to actively publicize the company's reputation, correctly understand and publicize the company's policies, evaluate employees, love the company and support the company's policies and guidelines. ④ Evaluate employees' mental outlook and psychological quality by their daily working status (65,438+00%) and attitude towards colleagues. Add or subtract points from typical events, or conduct democratic appraisal regularly. It is necessary to prevent only deducting points without adding points, and to prevent being too sensitive to bad behaviors but unaware of positive good behaviors.