Have you ever encountered problems such as inadequate job requirements, discounted task assignment, tense relationship between departments and high cooperation cost? If there is, there is probably a communication problem.
Barnard, an organization management scientist, once said that "communication is a means to connect members of an organization to achieve the same goal". Without communication, there is no management. In a sense, the essence of management is communication.
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So how to communicate effectively?
1. Listen effectively.
British management scientist L Wilde once said that "effective communication begins with listening and ends with answering".
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Professional Navigation: How to Communicate Effectively
It is also mentioned in the video that although communication ability includes listening ability, expressing ability and debating ability, without listening, communication becomes talking to yourself.
In communication, you should listen reactively and avoid interrupting each other's speech halfway.
The so-called reactive listening means repeating what you have just heard. Of course, it is not a mechanical repetition of parroting, but a concise statement in your own words. Otherwise, it will make people feel perfunctory and overreact, and it will also interrupt the speaker's thinking.
Avoid interrupting each other halfway, and don't guess what others want to say. When responding, wait until the other party has fully expressed it, otherwise the other party will be embarrassed and others have not finished expressing it. Are you sure that you have understood what the other party has to say? It is easy to cause immature comments and unnecessary misunderstandings.
Another thing to note is: don't deliberately express yourself listening. For example, some people will take notes while listening and give timely responses. In fact, as long as you are really listening and want to understand what the other party is expressing, the other party can feel it, and there is no need to express it deliberately.
Just like in class, there are always many students who take notes on their own initiative, but they often listen carefully in the end, and the students who follow the teacher's ideas gain the most. Notes often only record words, and often ideas and overtones are the most critical.
2. Empathy.
The emotional power of psychology comes from empathy. Then empathy is essential in communication. Both sides should be able to understand each other and think about why the other side says so. And give each other enough respect.
Don't rush to refute the views expressed by the other party, and don't express the "I thought" views too arbitrarily. Otherwise, you will fall into your own logical circle, which will lead you to not understand others and complain that the other party does not understand yourself.
Many times, we may be very anxious to express ourselves. After all, everyone has their own desires and needs to express themselves, but the tone and speed of speech in this mood are not conducive to good communication.
3. Good language skills.
Effective communication also requires good language skills, meaningful speech and orderly speech.
Communication is the idea or viewpoint of reaching agreement in communication. You need good language skills to make the other person understand what you are saying, so that the other person can understand better. This requires you to learn and absorb more information and knowledge, and form your own opinions and ideas through structured thinking.
In management, most enterprise leaders may have a misunderstanding, that is, leaders make decisions, and subordinates only need to implement them without communication. This often leads managers to say whatever they say, and employees can't understand the intention behind the decision well, which is not conducive to the implementation of the work.
In addition, as a manager, after explaining the task, there may be the following without any objection, but it is different when doing it. At this time, the effective way to avoid this situation is to communicate, confirm with subordinates whether the other party understands, and ask subordinates to repeat it if necessary.
Accordingly, as an employee, if you have any questions, please ask them as much as possible. Solving the problem is the goal, and you should confirm the uncertainty with the leader in time. Otherwise, it will only go further and further in the wrong direction, and the hard work has not been done well. Over time, it will inevitably cause unnecessary psychological burden.
Communication is a bridge to build interpersonal relationships. No matter what role you play, effective communication is essential.