Basic qualities that service personnel should possess

1. Language expression ability. Simple and clear.

2. Service attitude, keep smiling, not too enthusiastic

3. Hygienic habits, not too sexy and not too different. Don't smell of disgust.

4. As far as age is concerned, try not to mix with the elderly in the service work.

5. Be flexible, establish management and determine emergency plans. When encountering customer disputes, you should ask the manager or on-the-job leaders for instructions.

6. Establish employee system, including attendance system, responsibility system, reward and punishment system, etc.

7. Establish work rules, such as determining the time period when welcoming guests and how to arrange it. When cleaning, pay attention to the environment and don't affect the guests. Don't frolic in the restaurant, don't eat with the guests, don't show the dirty side of the restaurant to the guests, such as taking out the garbage and handling the food left by the guests.

8. Manners of employees, uniform uniforms, adjustment of standing posture and differentiation of regions. To cultivate employees' basic quality, we must first establish their self-confidence, second determine their service consciousness and attitude, and third observe their shortcomings that can affect their work. Don't put your emotions into your work.

to sum up briefly, I once failed in the catering industry in Beijing because of my own characteristics, unreasonable staff arrangement and poor position. I hope I can help you.