According to Article 32 of Linyi Heating Regulations? After determination, the indoor temperature is not up to the specified standard, which belongs to the heating enterprise, and the heating enterprise shall take corrective measures to retest. The number of days before the heating temperature reaches the standard is the number of days when the room temperature is unqualified. Heating enterprises shall refund heating fees to users in accordance with the following standards:
(1) If the room temperature is higher than or equal to 16 degrees Celsius and lower than 18 degrees Celsius, 20% of the daily heating fee will be refunded;
(2) If the room temperature is higher than or equal to 14 degrees Celsius and lower than 16 degrees Celsius, 50% of the daily heating fee will be refunded;
(3) If the room temperature is lower than 14 degrees Celsius, the daily heating fee will be refunded at 100%.
After re-testing, if the user's room temperature is still not up to standard, the fee will be refunded according to the standard of the lowest temperature in the measured temperature.
Extended data:
Article 15 of the Linyi heating regulations? Under the conditions that the outdoor temperature is not lower than the minimum design temperature of the heating system, the building envelope conforms to the heating design standard at that time, and the indoor heating system operates normally, the heating enterprise shall ensure that the temperature of the user's bedroom and living room is not lower than 18 degrees Celsius during the heating period. If there are other provisions in the heat supply contract, such provisions shall prevail.
Article 30? During the heating period, if the user thinks that the indoor temperature is not up to standard, he may ask the heating enterprise to carry out temperature testing, and the heating enterprise shall conduct testing within 24 hours after receiving the application for testing. To detect the indoor temperature, the measuring instrument should be placed at the center of the room to be measured one meter away from the ground when the doors and windows are normally closed for more than two hours, and the stable reading of the measuring instrument is the actual heating temperature.
Linyi People's Congress Network-Linyi Heating Regulations