1, professional ability
The duty of cabin attendants is to ensure the safety of the cabin and provide quality services. To achieve these two points, flight attendants must have excellent professional ability. Flight attendants should master the basic knowledge of first aid, basic skills of escape, knowledge of normal operation of equipment on the plane, geography, foreign affairs, meteorology, catering, etiquette and emergency measures, psychology, etc.
2. Service etiquette
The basic requirement of flight attendant service is to provide passengers with relevant services according to the contents, specifications and requirements of civil aviation services. This basic requirement embodies the service characteristics of flight attendants. Excellent cabin attendants should be able to pay attention to passengers' subtle feelings, deeply understand their potential needs, and meet and exceed customers' expectations through their own active communication and influence.
Aviation service etiquette is a code of conduct that flight attendants should abide by when performing flight tasks to serve passengers, and it is also a basic professional quality that flight attendants should have.
3. Professional ethics
Hard work and dedication are the basic moral code of conduct for every profession. Because of the particularity of occupation, for flight attendants, they love their jobs and make contributions to society; Abide by the law and act according to law; Seeking truth from facts, being objective and fair; Doing a good job in service and so on is the most fundamental requirement for the professional ethics of flight attendants. Flight attendants should have good professional ethics, love their jobs, serve passengers wholeheartedly and meet their needs.