Bad reviews from customers may cause headaches for stores, but as a catering industry, we should actively face bad reviews and give appropriate responses. Customers will not believe in restaurants that only have good reviews and no bad reviews, and they will not be easily deceived by false information. When the store actively responds to bad reviews and gives reasonable explanations or apologies to the contents of customer complaints, these positive actions can often improve customers' impression of the store's catering. Catering should also pay special attention to the content of customer bad reviews. If we can greatly improve the concentration of bad reviews, it will effectively improve customer satisfaction. Some catering industries use customers' praise and bad reviews to assist the operation and management of stores and ultimately promote sales. In this regard, you can use some catering comment management tools, such as Pingtell comment desk and other free online word-of-mouth management systems. I hope my answer is helpful to you.