Accompanied by the service procedures:

(1) service preparation: firstly, familiarize with and study the notice of receiving the tour group, grasp the situation of transportation tickets, contact the driver, verify the arrival time of the team and housing and catering, and secondly, step on the point of good knowledge to prepare for the flexible preparation of the best reception schedule, and finally, do a good job in material readiness, image readiness, psychological preparation and reception of special requirements and special teams. And reception of special requirements and special team preparation.

(2) meet ready: check the flight (including car, boat) and contact with the driver *** to the airport (or station, dock), meet and identify the team, check the team, hand over luggage, waiting for the car and give a welcome speech, adjust the jet lag, the first tour guide along the way, discuss and announce the schedule.

(3) Hotel check-in service: assist in check-in procedures, introduce hotel facilities, announce the meeting time and place, supervise the luggage into the room, agree on and notify the time of breakfast and meal, meal service in the hotel, assist in exchanging foreign currencies, and supervise the hotel's fulfillment of the contract.

(4)Visiting and touring services: forecasting the weather, counting the number of people, on the way to the tour guide, announcing the driving time and place, signing or purchasing tickets for the entrance, guided tours of the scene by scene to explain, to solve the problems and answer questions, out of the attractions boarding the bus, counting the number of people.

(5) food service: dining places, food service considerations, the principle of ordering food in the social fixed-point restaurants should be understood and treated in detail, special circumstances to cope well.

(6)Shopping service:Observe the principle of shopping service, and choose the time to go into the designated stores for shopping.

(7)Extra Points and Team Nightlife:Understand the prerequisites for extra points and the precautions for team nightlife.

(8)Other services:Visiting and meeting services, conference tours.

(9)Delivery services:air (or car, ship) ticket four verification and air ticket confirmation, determine and notify out of baggage, the last meal and departure time, emphasize the provisions of baggage check-in and the need for punctual departure, sign the team settlement, out of baggage, departure formalities, to ensure that punctual departure, on the way to send off speech, for boarding (car, ship) formalities and baggage check-in, and ask the guests to fill out the quality of the tour to pick up the single. Assist the team through the security check, goodbye, back to the agency to report summary, hand over the list according to the goods, accounting.

The main responsibilities of the tour guide

(1) Arrange tourist activities;

(2) Reception work;

(3) Responsible for guided tours;

(4) Maintaining the safety of tourists;

(5) Properly deal with the tourism process of the various problems occurring in the process. /p>