The decoration sales techniques are as follows:
1. Be fully prepared, have a thorough understanding of your products or services, and know the purpose of this telephone communication. Straighten out your thoughts before dialing; Must have a full understanding of the company's own products. Including the basic performance, uniqueness and advancement of similar products, we must know everything about it.
Opening remarks: Introduce yourself skillfully and get into the topic of conversation quickly. Let the other party remember you immediately after listening, so that you will save a lot of time and cost when you follow up for the second time in the future.
2. When the other party picks up the phone, you should say hello politely, and then report your home. After signing up, you can quickly enter the topic of conversation. It is necessary to inform customers of the company's products or services at the first time. It is especially important to note that you must inform your customers of the advanced and excellent features of your products and services at the first time.
3. The principle of changing one's body and thinking is to overcome various psychological obstacles in communication. Many telemarketers often encounter such psychological obstacles in communication, which leads them to work with guilt, which is a very negative emotion.
4. The speaking speed should not be too fast or too slow. The ideal speech speed is 241 bytes/minute. When you speak, you should articulate clearly, and your pronunciation should be full of gas.
If the other person also gives his name, you must write it down. In the next conversation in your, you can call the other person by his name from time to time, which will make the customer feel that he is highly valued, and it will also be close to the distance between you and your customers.
telemarketing skills for decoration sales
1. Learn to ask questions
The function of asking questions is to tap the potential needs of customers. A customer will not immediately tell you what products or services he needs as soon as he makes a phone call. According to the function and performance of your product, ask customers questions from shallow to deep. In the process of answering customers' questions, guide customers' attention to your products and services and arouse their interest in buying.
2. Don't let the other party think that this is a "harassing call"
Time is precious to telemarketers, and it is also precious to customers. The call time should not be too short, nor should it be too long. It is appropriate to talk for a few minutes at a time, and there is no universal standard in the industry.
there is a reference standard, that is, after basically introducing your product/service, the customer has no other questions to ask, so basically the call can be ended.
3. Learn to take communication notes
Telesalesmen should learn to take phone notes after starting telephone communication. Telephone salesmen generally have an average of 151-211 effective calls at the end of the day. If you don't make a good record of the phone call, there is no way to make a second visit to these customers who have already called.