At the beginning of the year, I got a membership card and a gold card, which contained some coupons, including a room card. When I applied for the card, the salesman said it was ok to book this room 48 hours in advance.

I called the hotel today and booked a room at 8.2 1. The hotel told me that there were no rooms until September. Then I checked on the major booking websites and found that there are still many rooms of various types in the 8.2 1 hotel. I continue to communicate with the hotel and am willing to post the difference for a room that can be reserved (in fact, I don't think the difference should be posted at all, but think about it).

However, a male staff member who answered the phone in the member center said: the membership card is limited to the room type and cannot make up the price difference of the room type. Once a reservation is made, it is a reservation.

I summed it up, and this thing is: the sales staff in the hotel looked for someone to apply for a card everywhere, but they didn't say anything when they applied for the card (some people said that they signed something when they applied for the card, with the words: arrange rooms according to the actual situation of the hotel), and then there were various restrictions when they used it. The number of rooms is fixed (it is estimated that the location room is the worst), and it can't be changed. It should be booked one month in advance. ...

The sentence "the final interpretation right of this agreement belongs to the hotel" in the senior year is vividly reflected!