Job responsibilities of the front desk attendant

(1) Welcome job responsibilities

(1) Command and guide the vehicles in front of the door and do a good job of welcoming guests.

(2) With a smile, open the car door for the guests, bend down to meet the guests, and block the upper edge of the car door with your right hand to avoid the guests touching it. For children, the elderly or guests with mobility difficulties, the general branch should provide help to help them get off the bus.

(3) Help the guests to load and unload luggage, and ask the guests to count and check whether there are any items lost. If the customer wants to leave the store, he should wave to the customer after the car starts. When opening and closing the car door, be careful not to pinch the guests' clothes and belongings.

(4) Observe the movement of people entering and leaving the hall, pay attention to anti-riot and anti-theft, and assist security personnel to do security work when guests arrive and leave.

(2) Receptionist responsibilities

① Accept reservations and group rooms earnestly and enthusiastically. When opening a room, introduce the room situation to the guests in detail, explain the house price clearly and avoid misunderstanding.

(2) Do a good job of check-in and identity verification of guests. Be familiar with the identity, room number and arrival and departure time of VIP guests who arrived at the store that day.

(3) Be familiar with the check-in situation of individuals and tour groups on that day and master the room situation on that day.

(4) When handling extra beds and changing rooms, you should explain the situation to the guests and register the instructions for easy inquiry.

⑤ The personnel on duty at night are responsible for making the report of the day, reflecting the room situation and improving the team hygiene.

⑥ Strictly abide by various systems and service procedures.

(3) Booker's responsibility

(1) According to the requirements of the guests, provide them with rooms corresponding to their needs.

(2) Provide reservation service for guests 24 hours a day, and handle the reservation requirements of guests in time.

③ Record and save the reservation materials in time.

(4) Make preparations before the guests arrive.

(4) Duties of the Bellman

(1) According to the specified position, stand correctly, pay close attention to the guest's dynamics, and be ready to help the guest.

(2) Always pay attention to the call of the room dispatcher, enthusiastically lead the way for the guests, deliver the luggage for the guests in time, and actively introduce the service facilities of the hotel to the guests.

(3) pay attention to ensure the safety of the guest's luggage, and help the guest deliver the luggage to the designated place in time and accurately.

(5) The responsibilities of the luggage storage clerk

(1) Answer the guest's inquiries about warehousing and explain the hotel's warehousing regulations to the guest.

(2) The registration procedure should be clear and accurate, so as not to make mistakes. If there is any mistake, it should be reported to the relevant leaders immediately.

(3) to do a good job of succession, procedures should be clear.

(4) Strictly abide by the relevant systems and operating procedures of various services.

(6) Cashier's job responsibilities

(1) strictly abide by the financial system and operating procedures. Accurately receive cash or checks from guests. Fill in the invoice accurately.

(2) to do a good job of succession, money and goods must be handed over clearly.

(3) Settle all kinds of expenses of guests or groups in time according to regulations.

7) Job responsibilities of operators

(1) is responsible for answering all external calls and connecting all calls of hotel departments and guests.

(2) Communicate the guest's complaints and notify relevant departments to take remedial measures.

(3) Responsible for providing wake-up service for guests.

(4) Be responsible for conveying all the requirements of the guests to relevant departments or individuals by telephone.

⑤ Make clear the measures and actions that should be taken when receiving an emergency call.

(8) Job responsibilities of the inquirer

① Master all the facilities of the hotel and some information about other hotels, entertainment places and tourist attractions in the city where the hotel is located.

(2) Manage the guest room keys, and do a good job of keeping and receiving them.

③ Familiar with computer query operation.

(4) help guests arrange visitors. Pass the name of the visitor to the guest, and then arrange a meeting according to the guest's opinion.

⑤ Responsible for handling related matters entrusted by guests. Book rooms for guests, buy air tickets and car (boat) tickets, apply for visas, pick up goods and deliver goods, shop and so on.

(9) Duty of ticket agent

(1) Meet the needs of guests and buy air tickets and car (boat) tickets in time. And do a good job in the registration of tickets and invoices to ensure that they are correct.

(2) collect the ticket purchase fee according to the regulations and settle it in time.

(3) Strictly abide by relevant systems and service operation regulations.

(10) Responsibilities of Front Desk Foreman

(1) Assist the front desk supervisor in his daily work. Check and urge employees to strictly abide by various service procedures and standards to provide quality services for guests.

(2) Try your best to meet the customers' needs, deal with the customers' complaints seriously, and report the problems that cannot be solved to the superiors in time.

③ Ensure that the check-in registration complies with relevant regulations and is detailed, accurate and clear. Check regularly every day to accurately control the room state. If there are room changes and special arrangements, you should inform the relevant departments in time.

④ Check emails and messages regularly every day to ensure that they are sent, stored and recorded accurately.

⑤ Complete other tasks assigned by superiors.

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