According to the relevant provisions of the Law on the Protection of Consumers' Rights and Interests, consumers enjoy basic rights such as independent choice, fair trade and respect. As an operator, an enterprise also enjoys the legal right to operate, and has the independent right to operate daily management activities and provide goods and services to the society according to its own business philosophy.

In order to create a civilized and orderly consumption environment for all consumers, the hotel will inform consumers who come here to spend "disheveled people are not allowed to enter" by means of store notices. This practice is reasonable in exercising the right to operate.

As consumers who choose to stay in the store, people should respect the cultural atmosphere that the store has always formed.

For example, although wearing shorts and slippers, but clean and tidy, slovenly. Hotels should not shut them out. However, this behavior of the hotel does not violate the law, but only violates the principle of "public order and good customs".

According to their business habits and the clothes of the entrants, the hotel pointed out that their clothes did not meet the requirements of the store and asked them to come again next time. This practice does not constitute an insult to personality in words or actions, so it does not constitute infringement.