Mr. Luo, the shopkeeper, is calling every member who has applied for a card to refund the money. Photo by Xiao Xi

Mr. Luo, the shopkeeper, shows the reporter the refund information.

Changjiang Daily News (reporter Xie Binglin) "The store contract has expired and will be closed soon. There are still more than 51 yuan in your membership card. " If he hadn't received this refund call at 8: 11 pm on the 21th, Mr. Jiang, a citizen, almost couldn't remember that he had applied for a membership card in a clay pot shop named "Rice Age" in Wuhan. Knowing that the store is taking the initiative to call more than 1,111 members in the city for refunds one by one, Mr. Jiang gave a thumbs up: "It's not a matter of conscience to close the door, so we must praise this store!"

On the 21th, Mr. Jiang told Changjiang Daily that about a year ago, he ate in a clay pot rice shop named "Rice Age" on Huiji Road, Jianshe Avenue, Hankou, and found it delicious and close to the company. He immediately recharged 211 yuan and applied for a membership card.

After that, Mr. Jiang had several meals in this store. He hasn't been there in recent months because of the relocation of his work address. The membership card was quietly "lying" in the wallet and was completely forgotten by him.

at 8 o'clock on the evening of 21th, Mr. Jiang suddenly received a strange phone call, and the other party claimed to be the staff of the "rice age" clay pot rice shop. The other party said that the store contract expired and it was about to close down. There is still more than 51 yuan left in Mr. Jiang's previous membership card, and now he has to return the money to him. Mr. Jiang then told the other party about his Alipay account. Not long after, he received a refund from 53 yuan.

Mr. Jiang found out that there are more than 1,111 people who have applied for membership cards in this store, and the staff are contacting them for refunds one by one. He said: "I have run a lot of store membership cards, and I have also encountered the boss' running away' with money. Such a conscience boss is worthy of praise. "

the reporter contacted Mr. Luo, the manager of the store. When the reporter expressed his intention to interview, he was a little surprised and said, "This is something that should be done. It's just a trivial matter and it's not worth reporting." At the insistence of the reporter, he described the refund process.

He said that the store was closed due to rent increase, and the refund involved more than 1,111 members, with the least being 2 yuan and the most being 411 yuan. After liquidation, the total refund is about 6111 yuan.

Mr. Luo said that the refund work is not easy-sorting out the recorded member information, counting the balance in each membership card, and then calling them one by one.

for the convenience of members who have no time to get a refund at work, Mr. Luo transfers money through WeChat or Alipay. These days, more than 91% of the members have received refunds, and only five members have not been able to contact because of phone downtime or empty numbers.

Mr. Luo said that the brand has more than ten direct stores or franchise stores in Wu Hanyou. Members who have not received the refund can also go to any "rice age" clay pot shop in Wuhan to consult about the refund.

"The trust of customers is more important than anything else. We can't lose our conscience because of temporary interests." Mr. Luo said.

Dialogue with store manager:

Some members thought they had met a swindler after receiving a refund call

At noon on the 21th, the reporter of Changjiang Daily met Mr. Luo, the manager who was handling the refund at Huiji Road Store of "Rice Age" clay pot rice. While he was a little free, the reporter chatted with him.

Changjiang Daily reporter: What is the reason why this store is closed?

Mr. Luo: The facade rent is increasing year by year. Although there is no loss, it is difficult to make money. After the facade rent expires this year, the rent will continue to rise. After much reasoning, the company decided to close our shop.

Changjiang Daily reporter: Why do you want to give members a refund?

Mr. Luo: When the company decided to close down, we immediately thought of it. Our store opened in October 2116 and has become a "canteen" frequented by many office workers nearby. As a local restaurant, we can't live up to the trust of more than 111 members.

Changjiang Daily reporter: Did the refund process go smoothly?

Mr. Luo: Actually, it's quite troublesome. After sorting out the list and counting the amount, contact each member one by one. Members who are willing to spend money in other branches can continue to use the balance in the card. Members who find it troublesome to go to other branches will apply for a refund. From 8: 11 am on the 21th, I contacted each member according to the list. After receiving the call, some members thought I was a liar and hung up the phone directly. I'll make a phone call or send a text message to explain it to the other party before I convince them.

Changjiang Daily reporter: What's the reason for your decision to call for refunds one by one?

Mr. Luo: the recharge of members is their trust in us. Due to the inconvenience caused by the store itself, we are very embarrassed. Even if only 1 yuan's money is left in Cary, we will give it back to the members, so as to live up to everyone's trust.

(Changjiang Daily reporter Xie Binglin)

Members like it: Although the amount is small, honesty matters a lot

Changjiang Daily reporter interviewed several members who received refunds, and they also praised them in unison. Some netizens bluntly said: "Good people, conscience bosses."

on the 21th, Mr. Yang received a refund call from the store. He just remembered that he got a membership card in this store years ago, and then he only spent money in 61 yuan. "I didn't expect to receive a refund call suddenly, and they also apologized. After I added the other party as a WeChat friend, the remaining 141 yuan was all returned. " Mr. Yang said, "This made me feel very surprised and surprised. The boss is honest and trustworthy. If he opens a shop in the future, I will also apply for a membership card. "

like Mr. yang, Mr. Zhang also received a refund call from the store. Because only 3 yuan was left in the card, Mr. Zhang told the other party not to return it, but the other party insisted on returning it. "The amount is small, but the integrity is big. This is the embodiment of civilized society's compliance with the spirit of contract, giving people full positive energy. " Mr. Zhang said.