Hangzhou State Administration for Market Regulation raided Haidilao, but the welcoming staff didn't stop it, did they?
Haidilao store can be said to be the benchmark of service industry for the quality of service personnel. The clerk is enthusiastic and considerate, and always trots with a smile to meet all your requirements. I believe that everyone who has eaten in Haidilao does not have too many complaints when waiting for a place. Free snacks, manicure and shoe polishing services, just this careful service, have gone out of the way different from the traditional service industry.
Recently, there has been a lot of turmoil in Haidilao. On July 2nd, some consumers claimed that they ate plastic slices from the black-bone chicken rolls provided by the store when they were dining in Liancheng Plaza, Haidilao, which caused a heated discussion on the Internet, with mixed comments.
Haidilao quickly responded to the incident of plastic sheets in its official Weibo and apologized, pointing out the reason that "the employees' operation in the factory filling process was not standardized, which caused the product label to fall into the product", and learned a lesson to ensure that "the operation will be strictly in accordance with the specifications to avoid such incidents".
The video about a Haidilao hot pot shop on Shaoxing Road in Hangzhou has been hotly debated again, because the welcoming staff? Stop? Hangzhou State Administration for Market Regulation raided Haidilao!
watching the video objectively, I don't think it exists? Stop? The inspection only said that both sides showed professionalism and professional quality.
The regulatory authorities in Hangzhou, Zhejiang Province made a surprise inspection of Haidilao in the downtown area of Hangzhou. When they walked to the door of Haidilao, the welcoming staff saw the arrival and purpose of State Administration for Market Regulation in Hangzhou. So? Wait a minute, I'll report it to the company first, okay? , not the so-called online? Stop? , in an outrageous way to stop the law enforcement in State Administration for Market Regulation.
It is an employee's basic professional quality and responsibility to make on-site inspection of the regulatory authorities, and employees should report, register and record to the company. Employees have no right to interfere, stop or release at will.
the Hangzhou market supervision bureau has the power to enforce the law in case of surprise inspection, although it responds? I'm here to check. Do I need to report it? I also understand and respect the job responsibilities of the welcoming staff, so I said it? So you're here to report it? .
The greeting staff didn't follow up except saying wait a minute, so the greeting staff? Stop? The words used in the surprise inspection in State Administration for Market Regulation, Hangzhou are improper.
during the surprise inspection, there was no food hygiene problem, but the disinfection record of chopsticks in the back kitchen was missing, and a large number of unwashed chopsticks were found in the corner of the back kitchen.
It is also reasonable for employees to say that the stacked chopsticks are to be washed at night. Haidilao business is booming, and a large number of people eat during busy hours, so the kitchen is generally short of manpower, especially busy. Therefore, the way of centralized cleaning and disinfection of bowls and chopsticks in the evening shift is generally adopted, and the cleaning time is early and late, which will not cause secondary pollution of chopsticks. For example, the detection of coliform bacteria in tableware is caused by incomplete cleaning and sterilization of products, failure to reach the specified time and temperature during dry heat disinfection of tableware, or pollution during storage, which has nothing to do with timely cleaning.
Haidilao is the choice of many people who like to eat hot pot, so we should strictly control the food quality to ensure the healthy diet of consumers, so as to satisfy and reassure consumers and win-win with merchants.