1. Research objective clarification: to determine the objectives of the seminar, assess the quality of food in the dining hall, the efficiency of the service as well as satisfaction.

2. Data collection and analysis: conduct field research to observe the operation of the hospital dining hall, collect relevant data, investigate customer opinions, observe the food preparation process, and evaluate the dining hall facilities.

3. Argumentation and analysis: Based on the data collected, argumentation and analysis are conducted to assess the strengths and weaknesses of the canteen and to identify problems and make recommendations for improvement.