1. If a pharmacy violates relevant laws and regulations such as drug management or has problems with drug quality, you can call the hotline of the US Food and Drug Administration 1233 1 to complain.

2. In case of consumer disputes with pharmacies or infringement of consumers' rights and interests, you can call the administrative department for industry and commerce 123 15 hotline to complain.

If this is not the case, I really don't know which department to complain to. I suggest you complain to the local consumer Council, and they will give you specific guidance.

In addition to telephone, units and individuals can report to the Food and Drug Administration the illegal acts of drugs, medical devices, health foods and cosmetics in the process of development, production, circulation and use, as well as the illegal acts of food safety in catering services by means of letters, networks, faxes, visits and short messages on mobile phones. Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

Problems that consumers should pay attention to in safeguarding their rights.

(1) As consumers, they should have basic legal knowledge and awareness of rights protection. They should not only learn and abide by the law, but also use it, and dare to take up legal weapons to safeguard their legitimate rights and interests;

(2) Consumers should remember to ask for invoices and keep them well;

(3) Every consumer may be infringed by businesses, but not all infringements are worth investigating for legal responsibility.

Legal basis:

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.