1. We can answer questions for the people, ask questions about needs for the people, ask questions about politics for the people, share worries and solve problems for the people, and serve the civilized volunteers of the new era. 2. Ask the people, ask the needs of the people, and ask the government for the people. You can solicit opinions through multiple channels and gain a deeper understanding of the demands of the masses. Taking the investigation of people's feelings as the step of "I do practical things for the masses", leaders at all levels went deep into the front line of production, subordinate units and work service targets to carry out research and understand the problem of "urgent difficulties and worries" of the masses. 3. Solve problems for the people. Based on their posts, party member cadres at all levels and party member in all fields in the city focused on their work, based on their posts, and actively worked hard to solve problems for the masses. Combined with party member's commitment to keep promises, 2,727 pioneer posts and responsibility areas in party member were set up, and 13,114 people's livelihood facts were claimed. party member, a window service unit, carried out the activities of "wearing party emblem, highlighting identity, doing practical things and building image" and selected 118 people as "pioneers of post achievements". 4. Serve the civilized volunteers in the new era. Media integration centers in various counties and districts are linked with handling complaints immediately, civilized practice in the new era, citizen service or party-mass service, unblocking channels for reflecting people's demands, ways to solve problems and platforms for monitoring people's satisfaction, realizing the whole process and closed-loop management service for private enterprises, and starting and implementing the activity of "I do practical things for the people and join hands with the community" in combination with * * * to build a civilized city to do practical things.