after booking successfully on p>12316 Internet and mobile APP, the "Order" page will pop up, and users can choose. In addition, passengers who purchase tickets by telephone, station window, point of sale, ticket vending machine and other means can also order food through 12316 net and mobile APP, and only need to enter the ticket information and contact information when ordering food.

In addition, payment is also very convenient, so just use UnionPay card, Alipay and WeChat, which are used in our daily payment. After the passengers make a successful reservation, the service staff at the railway station will deliver the meals to the carriages and seats designated by the reservation passengers.

At present, there are five food suppliers: Su Bi, which provides Chinese fast food such as pies, stir-fry and porridge, Mr. Li, who provides noodles and rice packages, KFC and Wallace, which provide western fast food, and Qingdao High-speed Rail Catering Management Company, which used to provide catering services on trains. This company provides high-speed rail lunch. Add up to 22 packages to choose from.

passengers should place their orders at least two hours before the train arrives at the catering station.

For example, if there is a passenger from Jinan West Railway Station to Beijing South Railway Station, you need to place an order two hours before the departure of Jinan West Railway Station if you want to get on the bus. If you miss it, you need to book a meal in tianjin railway station, but the premise is still two hours in advance.

after receiving the order, the merchant will finish making it 1.5 minutes before the train starts at the dining station, and send it to the ordering and distribution center at the station. After collecting the meals, the station distribution personnel will concentrate on delivering them to the car, and the delivery personnel on the car will deliver the meals to the carriages and seats designated by the ordering passengers. The whole process of meal distribution is completed in the incubator, and after rigorous testing, the temperature of the delivered meal is guaranteed to be within the best edible range.

if the train is delayed for more than 31 minutes at the catering station, the distribution center of the station will cancel the order through the system according to the relevant messages and dispatching orders and notify the ordering person, and the meal fee will be returned to the passengers at the first time.

if the train is not more than 31 minutes late, the station distribution center will first inform the merchants of the delay information, and the merchants will ask the passengers whether to continue ordering.

if you don't continue to order food, the distribution center will cancel the order immediately and the meal fee will be returned to the passengers immediately. If you continue to order food, the distribution center will postpone the production and distribution time accordingly to ensure that passengers can enjoy meals at the first time when driving.