According to different situations, catering businesses are treated in different ways:

1. Generally speaking, they can communicate and negotiate with customers. If the negotiation fails and the amount of extortion is large, it constitutes a crime of extortion, and they can report to the police and be sentenced to fixed-term imprisonment of not more than three years, criminal detention or control, and concurrently or solely fined;

2. If there is nothing wrong with the product, the customer deliberately creates food safety problems, such as putting bugs in the product and then asking for compensation. This is blackmail, and you can take the evidence and call the police and hand it over to the police for handling;

3. If there is a problem with the product itself, the customer can apply to the competent department for compensation beyond the legal standard, and if it cannot be solved, the police will handle it.

The process of calling the police for malicious extortion:

1. After the call is connected, 111 police will usually call your nearby police station or directly transfer it;

2. The police at the police station will ask you the detailed address and then arrive at the scene within 5 minutes;

3. After arriving at the scene, there are usually two or three policemen. The police will ask you in detail about the general course of the case and the scene of the crime.

4. If necessary, the police will make a record and ask you to sign it;

5. The police usually leave your contact information. At the same time, you have the right to ask the police for a phone number, and you can contact them in time when you have other information. After the case is solved, the police will tell you to close the case.

to sum up, you can negotiate with the other party to solve the problem first. If no settlement can be reached through consultation, those who encounter malicious extortion can call the police or complain and hand them over to the police for handling. According to the seriousness of the circumstances, those who are serious will be detained or fined.

Legal basis:

Article 274 of the Criminal Law of the People's Republic of China

Whoever extorts or extorts public or private property in a large amount or repeatedly, shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or shall only be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined; If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 11 years and fined.