Current location - Recipe Complete Network - Catering training - What's the reception process in the lobby of Gaoren Restaurant?
What's the reception process in the lobby of Gaoren Restaurant?

When the guest checks into the hotel:

First, the doorman opens the door for him and welcomes him. Then go to the front desk, and the front desk staff will ask if you have made a reservation. If you have made a reservation, take your ID card, the staff will go through the check-in formalities and tell the customer the room number. After that, the concierge will help the customer deliver the luggage to the room.

if you haven't made a reservation yet, the front desk staff will make a reservation directly, then arrange a room for the customer, check in and the concierge will deliver the luggage.

The customer goes to the hotel for dinner:

First of all, of course, the doorman will open the door for him and welcome him. If the customer can't find the floor of the restaurant, there is usually a lobby manager in the lobby, who will take the initiative to come over (or ask if he doesn't see you) and ask if you want to stay or eat. He will tell you what floor the restaurant you want to go to is on. When you arrive at the restaurant, the usher will show you to your seat, and the orderer will follow your order.

The customer goes to the hotel for a meeting:

First of all, of course, the doorman opens the door for him and welcomes him. Then there is usually a meeting sign in the lobby. Click the name of the floor meeting hall above to find the meeting hall you want to go to. The next service part is the staff of the hotel banquet department. If you want meeting supplies, water, drinks and cakes, just ask them. At least one of them was waiting at the side or outside the door during the whole meeting.