Part I: Professional Ethics
First, the basic connotation of morality
Morality is unique in human social life, determined by economic relations, maintained by public opinion, traditional habits and people's inner beliefs, evaluated by good and evil, and the sum of psychological consciousness and behavioral activities.
Modern enterprise employment view;
Virtue and virtue are true, flawed, poison and waste.
Second, professional ethics
1, concept
Professional ethics refers to the code of conduct that all employees should follow in their professional activities, which is a special moral requirement within a certain professional scope, that is, the code of conduct and requirements of the whole society for employees' professional concepts, attitudes, skills, discipline and style.
2. The significance of strengthening professional ethics is the general requirement of the society for all citizens, the inevitable requirement for individuals to achieve success based on social growth and development, and the guarantee for the steady operation and sustained scientific and rapid development of enterprises.
3. Professional ethics plays an important role in corporate culture. The enterprise environment needs professionals with professional ethics to maintain, and the enterprise image depends on employees to realize the enterprise culture. The professional ethics level of employees determines the quality of corporate image.
Part II: Professional Ethics of Food and Beverage Department.
China is a country of etiquette. Since ancient times, we have always attached great importance to personal moral cultivation education, prospering the country with morality and supporting the industry with morality. It can be seen that the relationship between morality and behavior is very close.
In particular, employees engaged in the service industry should pay more attention to moral learning, cultivate personal behavior literacy, cultivate industry awareness, improve their sense of responsibility, establish good moral habits, and become dedicated and happy practitioners.
As service personnel, how to abide by professional ethics, follow and cultivate professional ethics awareness, improve service level, achieve both ability and political integrity, and make the best use of people. Make the best use of everything, give full play to your ability and become a waiter with excellent character? I. Professional ethics
What is professional ethics? It is formed in people's professional activities and should abide by moral standards and codes of conduct. It is a comprehensive reflection of an employee's professional thought, professional responsibility, professional discipline and professional skills.
Therefore, we should cultivate the professional ethics of service personnel from four aspects: thought, responsibility, discipline and skills.
1, professional ethics is to cultivate a good idea of dedication to happiness.
Dedication means self-love and self-improvement, and the professionalism of the hotel means that the interests of the guests are supreme, all for the guests and all for the guests. Happiness means being loyal to your post and full of interests and hobbies. Don't treat your post as a money-making machine, use your intelligence to create the value of life.
Specific efforts should be made in the following aspects:
(1) Time concept, respect and punctuality. Punctuality means getting to and from work on time. Punctuality means you can't leave your post or be on duty. You should stick to your post consciousness. Only by being punctual can one do a good job. Time is the guarantee of the post.
(2) There is no distinction between high and low customers. Professional ethics is embodied in service, and the service of service personnel is mainly direct service, that is, serving customers with your sincerity and sincerity, which is the embodiment of personality. As a catering employee, you should do several things: the food is the same, the guests are the same, and the manager is the same, not because of emotions or preferences.
(3) Honesty is the foundation of being a man. Although the waiter is a direct service, as a service, your words and deeds can fully represent your life and hospitality. Integrity is embodied in dedication, dedication and due diligence, and integrity is the guarantee of credibility. Honesty is embodied in the sense of responsibility, which requires sincerity, love, enthusiasm, sincerity, patience and loyalty. As long as you achieve the above sense of responsibility, you can become a responsible person, treat others sincerely and enthusiastically, and devote yourself wholeheartedly to your work. (4) Catering employees should keep forging ahead, constantly improve their business skills, be enthusiastic about learning, and not be ashamed to ask questions. We rely on sincerity and sincerity to serve our customers, who are an insatiable group. Their curiosity and pursuit of food force us to constantly improve and never be satisfied. Then, as service personnel, how to improve their skills, at least, is to keep learning. Learning can be divided into two categories: one is indirect learning, such as service and observation; Second, learn directly, you can ask the teacher and learn from your colleagues. Learn from each other in technology, discuss with each other and learn from each other. Only by constantly learning from service and peers can we improve ourselves. There is an old saying in China: It's never too late to learn. There are still three things you haven't learned. This tells us that everyone should not be complacent and that everyone will never stop learning. If you don't advance, you will retreat. You should form a habit in your study. Learn from service, colleagues, teachers and all advanced things. As long as you are well informed, you can improve the quality of dishes, and you can also change dishes and innovate.
2, consciously abide by discipline
Morality and discipline have always been unified. We should strictly discipline ourselves by observing professional ethics. There are two aspects of discipline: first, the company system and departmental rules and regulations; The second is post responsibility. Generally speaking, if you want to be a model of observing professional ethics, the first prerequisite is not to violate discipline. The discipline of the company is the standard for us to become a qualified employee. A person who takes discipline and system as a joke, studies carelessly, works lazily, leads a dissolute life, makes no progress, becomes unrestrained, and finally goes into decline. You can think back to your classmates when you were studying, and your colleagues who went to the society. Only by obeying the law can he succeed, otherwise, he will fail. People who have no discipline must have no moral principles, which leads to debauchery. Similarly, we should also strengthen the sense of post responsibility. Some people say that posts are the stage of life. If you play the role you should play on this stage, you will cherish, love and respect this post, and then you can play your job responsibilities and do what you should do.
3. Cultivate team spirit
Abide by professional ethics and pay attention to team responsibility. Each of us lives in this society, specifically in every group. Because we want to build relationships with others, with our bosses and colleagues, we should learn to get along with others and communicate with others. A person lives in a team, we don't belong to ourselves, we should belong to others, so we should pay attention to handling all the relationships and make your team a United combat team. Only a successful team is a strong team. It is necessary to establish a correct ideology and cultivate team spirit, so that the strength of the team is absolutely greater than the strength of the individual.
To cultivate team spirit, efforts should be made in the following aspects:
(1)*** obligation * * * sense of responsibility
(2) Mutual understanding and accommodation, mutual respect and accommodation.
(3) Help each other at work and care about each other in life.
(4) Obey the will of the team, and do not engage in blockade, localism or mountainism.
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