My name is _ _, and I am years old. I joined the hotel in 2006 as a talented, United and enterprising family and worked in the front line of the hotel for six years. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot. Because of my outstanding performance, I won many awards, such as the hotel's (own award). In 2006, I was sent to the South Hotel to do management work, and I got the opportunity to study abroad. This series of experiences has made me make great progress, and I would like to express my sincere thanks to all the leaders present here! It was your's support and love that made me confident to step onto the stage of this election.
Six years of hotel work experience has given me a deeper understanding of the hotel service industry, especially the work of the catering department. Years of first-line work experience have developed my rigorous and meticulous work style and perseverance in the face of difficulties. And rich experience, solid business ability and meticulous work style have won me the trust and respect of leaders and many guests. I believe these experiences will be of great help to my future work. If I want to be a qualified head waiter, I should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal skills. Although I have many shortcomings, I will continue to strengthen my business study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and assumption are as follows:
First, be a "helper". Assist the manager to be the assistant of the supervisor and lead the whole class to complete the tasks assigned by the superiors with good quality and quantity.
Second, be a "waiter". The head waiter of the food and beverage department not only serves the leaders and colleagues, but also serves the customers, improving the reception capacity of the food and beverage department. I'm really not familiar with your work, so you need to add something yourself. )
Third, be a "coordinator". The catering department is meticulous and has many links, and the completion of a job depends on the coordination between various departments. The head waiter of the catering department is this "coordinator". First, do a good job in communication with the kitchen, coordinate the relationship between hotel services and the kitchen, and mediate various contradictions and disputes in dining. Second, do a good job in communication with waiters and give full play to the important factors of a group and a team. Third, do a good job in communication with customers, listen carefully to customers' opinions and continuously improve services.
Fourth, be a good "administrator". On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay in a hotel for dinner. Therefore, more emotional elements are injected into the management process, and the management effect is strengthened through "words and deeds". In my opinion, to be a good manager, we must first manage ourselves. Only in this way can we establish a firm work belief and form a good work style, which is also more conducive to our own growth.
As an active participant in this competition, I am eager to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be an upright person and do things seriously." thank you
I'm really not familiar with your work, so you need to add something yourself. )