the manager presides over the meeting-spokesman:

the manager issues work instructions and guidance requirements:

1. Requirements for regular hotel meetings: arrive on time, wear tooling, mute the mobile phone, make preparations for reporting matters in advance, and record and convey relevant on-site work.

2. About personnel employment and recruitment:

1) XXX was promoted from room foreman to room assistant manager

2) XXX was promoted from front desk receptionist to front desk supervisor

3) XXX was appointed as the engineering security supervisor, and it was required to hand over to the security guards at the end of each day's work, train security guards on some

simple emergency measures for room hardware failure, and pay attention to the procurement of engineering materials. If necessary, please purchase them in time. Work focus in the near future: Pay attention to the hotel hardware facilities, especially the big bed rooms numbered 13, 15, 17, 19 and 11 in the 12~15 building. The rooms in the 16~19 building are prepared to put two 1.8M big beds in the room. The problem that needs attention is the gap between the bedside table and the power switch. It is planned to start a pilot room on the 22nd of this month.

3. Work status: dress accessories, light makeup, full of energy and positive thinking about work.

4. Professional habit: Work equipment: room card rope, pen, pad, walkie-talkie (mobile phone).

convey the company's meeting spirit and new operating policies/activities, etc.:

1. For the price adjustment, first submit the hotel to fill in the price comparison table of neighboring rival hotels, and send it to XXX by email, and then apply for the price adjustment through the new business operating platform system, which will be approved by the marketing department;

2. The marketing department sorts out all kinds of exhibition information of all cities in China in 2112, as well as the vacation time of major holidays, and completes the control of intermediary room conditions, retention time and guarantee reservation, etc.

work summary of each department this week and work plan for next week

Front Office

1. Please keep all management on standby for 24 hours to ensure that hotel management is not out of touch. If you can't contact your immediate superior under special circumstances, you can call the manager.

2. Last week, the form specification of the front desk was rectified, and the daily return visit of guests and members has been carried out normally, with obvious progress. However, it should be noted that some work should be completed in time, so as not to be carried out in the night shift.

3, please pay attention to adjust the front desk shift, ensure that there are old employees on duty every day, and ensure the normal operation of the front desk.

4. There will be a conference team staying from April 8th to 4th, so please pay attention.

Housekeeping Department

1. First, pay attention to 96 rooms on floors 4-11 that meet the online requirements, and remind the waiters that if the head waiter finds more than 5 problems during the rounds,

the piece count of this room will be invalid.

2. Key problems in guest rooms:

1. Hygiene problems in guest rooms

2. Dirty linen in linen room is piled up in disorder, and five dirty towels are randomly placed

3. The filling of the guest room work sheet is not standardized: in view of this phenomenon, a reward sheet will be issued to the well-done waiter

Sales:

1. Report the daily, weekly and monthly sales plan to the store assistant.

please pay attention to the above matters, and the management will supervise and implement them.

Signature of participants:

Minutes of Hotel Management Meeting [Chapter 2]

No: 121 Time: 11: 11 AM on October 26th, 2115

Venue: North Building Conference Room

Moderator: General Manager Li

Participants: General Manager Li, General Manager Zi, Rosa, Liu Xu and Zhao Dong. Last week's work completion

(1) The completed work has been implemented

(1) The room layout and floor cleaning of the guest room have been completed

(2) The catering department has completed all reception work and listed all reception income during the National Day

(3) The sales department has paid a return visit to the agreed units and consumer customers

(2), Unfinished work

(1) Wardrobe door problem

(2) SMS platform problem

(3) breakfast problem reflected by guests

Second, this week's work plan and problems that need to be coordinated

(1) Human resources department:

1. Office landline payment problem;

2, timely docking of winter clothes invoices;

3. Follow up the staff canteen to keep the hall clean;

(2) Guest room:

1. Service guide can enter the room this week;

2. Communicate between guest room and front office, and coordinate with PA to arrange work;

3. wardrobe door problem;

(3) Front Hall:

1. Wireless network problems in the lobby;

(4) Sales:

1. The breakfast problem needs to be solved due to the weather;

2. Room heating;

3. The guest complained that the house price was too high;

4. Whether the network cable in the room needs to be in place;

5. The real CS determines the time;

reception problems of Qujing chuangxiang company in June and early February;

(5) Food and Beverage Department:

The problem of bar lock on floors 1 and 2 should be solved as soon as possible;

2. The number of chimneys is small;

3. Clean up the dining room for new employees;

4. The guests complained about tea quality problems and insufficient tea quantity;

5. Follow-up questions about drinks and cigarettes;

6, guests order, lack of food;

The storage room door and wooden floor on the 7th and 2nd floors are warped;

8. The peripheral lighting of hot pot;

9. Be responsible for the sanitary problems of the staff canteen;

(6) After-kitchen:

1. The problem of the meal time for employees;

2. Follow-up questions about recipes;

3. The cooking speed of the chef needs to be improved;

4, the connection between the hall surface and the kitchen;

(7) Warehouse management:

1. Settle the payment as soon as possible;

2. Make up the needed materials as soon as possible;

2. Comprehensive work plan of the hotel

(1) During the Christmas Eve from February 24th to 25th, the Hyatt outdoor party will be planned, and it will be RMB/person from 16:11 on the 24th to 12:11 on the 25th

, including self-help, standard room and barbecue at its own expense;

(2) Proposed children's activity area and activity equipment;

(3) the development of real-life CS activities;

(4) the development of Kunming sales market;

(5) all departments carry out relevant work;

Hyatt Regency Hotel

October 26th, 2115

Minutes of Hotel Management Meeting [Chapter 3]

Meeting topic: Meeting on solving engineering problems during renovation

Meeting time: 11: 31 a.m. on August 3, 2115. Meeting place: meeting room on the 2nd floor of xx-xXX Sales Center

Participants: XX-X Building Decoration Co., Ltd., xx-xx Building Decoration Co., Ltd., XXX

Design Co., XXX Hotel Co., Ltd.

Owner: XX

Minutes of the meeting: XX

Contents of the meeting:

1. Questions and solutions about XXX Building Decoration Co., Ltd.:

1. The corner inside the bathroom is 2 cm higher than the aisle outside. Is it necessary to level it? Solution: leveling is not considered if it is less than 2 cm, and leveling is considered if it is more than 2 cm.

2. The design of the entrance is carpet, which is not consistent with the decoration requirements of the hotel. Solution: Modify the design drawing.

3. Is the bathroom corner wall changed or not?

solution: the corner wall is knocked out, and the bricklaying wall is added with a blockboard.

4. how to determine the direction of hot water pipes?

solution: a special company is responsible, and the decoration company is responsible for taking over.

5. Does the railing need to be withdrawn?

solution: don't pull out the railing, and stick stones on the waste wall.

2. Questions and solutions of XXX Building Decoration Co., Ltd.:

1. Liang Kuan in the bathroom. How to deal with the problem that the drainage pipe can't be in place?

solution: guarantee, build bricks, and do not occupy the space of the sink.

2. Is the switch position of lighting power distribution box changed?

solution: move up and into the ceiling cover.

3. Is the facade height consistent?

solution: all doors have the same height.

4. Is the desk socket a self-contained socket?

solution: the desk comes with its own socket, and the decoration company needs wiring.

5. Is the drain hole of the toilet floor drain obvious or hidden?

solution: undetermined.

6. Where is the doorbell unclear on the design drawing?

solution: the doorbell is at the same height outside the door, and the doorbell machine is installed in the ceiling of the aisle in the guest room.

7. what is the size of the power cord?

solution: the decoration parties shall negotiate.

8. What is the material for the tube?

solution: PVC pipe threading.

Third, supplementary problems and solutions on site:

1. How to deal with the sound insulation between the two rooms and the glass exterior wall?

solution: add a soundproof sponge in the middle.

2. Do the fixing screws need to be removed?

solution: the fixing screw can't be withdrawn, and it should be covered with a blockboard.

3. Whether the shower room has railings is removed, and what material is attached?

solution: remove the railing in the shower room and put a frosted film on the glass in the shower room.

4. The bathroom in executive suite is not consistent with the scene?

solution: executive suite toilet shall be constructed according to the original drawings.

5. The fun room does not match the scene?

solution: the fun room shall be constructed according to the original drawings, and the water shall be changed.

6. The executive suite does not match the site?

solution: the executive suite shall be constructed according to the original drawings.

does the pre-site of the big bed room on the 7th and 8th floors and the 9th floor not match?

solution: the big bed room shall be constructed according to the original drawings.

if there is any discrepancy in the above meeting contents, please use other colors and fonts to modify and return to our office, and the participants will sign again next Monday. Thank you for your cooperation!

signature of participants: