Excellent stewardess deeds material (general 5)
In daily life or work and study, we have used the deeds, deeds have a trigger force, infectious characteristics. So what kind of deeds are standardized? The following is my collection of excellent stewardess deeds material (general 5), I hope it can help you.
Excellent stewardship materials 1
I am the passenger section of the passenger transport team of the national youth civilization T12 train "three eight group" train conductor. 2008 December I came to serve as a T12 with more than 50 years of glorious history "hero train". In December 2008, I came to the T12 "Hero Train", which has a glorious history of more than 50 years, and at the same time, I feel more responsibility and mission. I have been carrying forward the glorious tradition of the hero train as a responsibility to build self-control team as a grip, in order to make themselves into a high-quality composite talent and hard work. To this end, I do a good job from the following aspects of their work deeds.
First, conscientiously do a good job of publicity and mobilization, to create a good atmosphere of the self-control team. In the self-control team to build activities, we focus on the crew to carry out mobilization and education. The team asked the section chief, party secretary to the team, to build self-control team work objectives and specific requirements, and all cabin crew face-to-face exchanges and mobilization, so that we broaden their horizons to broaden the thinking clear, enhance the confidence and power to build self-control team, improve the understanding of the activities and sense of urgency to stimulate the activities of all the enthusiasm. The fleet also organized the crew to visit the "12 train honor room" for all to carry forward the "think about the passengers, all for the sake of the passengers," the train spirit of education, so that we really feel, do 12 times the crew's sense of honor and pride. At the same time, the team to build self-control of the relevant documents and requirements of the team, the organization of cabin crew to the number of serious study, the whole group of cabin crew around to build activities, each person has developed a commitment. In building activities, the leadership of the Passenger Transportation Division to cover our "38 groups", Zhang Wei Yan, director of the work in the busy personally wrote a letter to each of them to motivate everyone "to achieve group safety and quality, operational standards, management of new progress in self-control **** with the struggle". Strive to do the bureau's first-class self-control team's belief in the team to become everyone's *** with the goal. Second, strengthen service training, improve service awareness. Duan hired a wealth of experience in passenger transport seniors came to the team, the team's basic management, work standards, service etiquette and service skills and other aspects of the deficiencies, carried out a serious and rigorous summary and analysis, for the deficiencies that existed in the crew carried out a rigorous intensive training and demonstration exercises. Fleet cadres use the time in the crew and study sessions to conduct person-to-person assessment of the content of the expert training. In civilized service, the team requires all staff to achieve "three must" (must take the initiative to greet passengers, must take the initiative to smile at passengers and tips, must take the initiative to enthusiastically serve passengers); "consciously develop four habits" (consciously develop the habit of honesty and trustworthiness); consciously develop the habit of quick implementation of the "four habits" (consciously develop the habit of honesty and trustworthiness); consciously develop the habit of quick implementation of the "four habits" (consciously develop the habit of honesty and trustworthiness). The "four habits" (consciously develop the habit of honesty and trust, consciously develop the habit of rapid implementation, consciously develop the habit of discipline, consciously develop the habit of civilized etiquette). Third, pay attention to the crew's professional ethics, professional skills training and improvement. Insist on 30 minutes of military training activities before the shift out of the ride. Regularly organize, etiquette knowledge lectures, please professional teachers. Lead the staff to seriously study the "Passenger Train Service Etiquette Manual" to make the overall level of service to a higher level. Take the strengths of others, for my use. Guiding the staff to achieve civilized behavior, dignified manner, elegant demeanor, generous. The implementation of a series of measures, so that the inner temperament of all employees, cultivation, grooming, demeanor, etc. have improved significantly over the previous. Four is to carry out *** build activities to enhance the team's sense of honor. March 3, the section of the 24th Lei Feng class leader Huang Bangwei invited on the train, appointed as the eighth honorary conductor of the class, Lei Feng class leader to the train and the crew to have a talk, inspire and educate the crew to improve the awareness of the service, inspire the crew based on the duties of the 12 service brand to the socialization of the brand awareness. Fifth, to carry out "hearts, quality, foundation, typical, characteristic" of the five projects. Duan in the process of building self-control, put forward to carry out the "hearts, quality, foundation, typical, characteristic" of the five project requirements, our conductor in the day-to-day work focus on guidance and inspiration to help, in the implementation of the work standards, the conductor insisted on personally hands-on, proofing, speaking skills, so that the cabin crew from can not do it to do it, and then do it to do it, with patience and love enlightenment. The captain insisted on personally doing the work, proofing and telling the skills, so that the cabin crew could do the work from not knowing how to do it, and then from knowing how to do it to doing it. Combined with the actual situation, we implement the "brand strategy" to show the image of the hero train. With the support and help of the fleet, the team has carried out a strengthened assessment of the crew's operational standards, work standards, service etiquette, business knowledge and other aspects of the practice. We put forward in the implementation of operational standards to achieve "fine to the millimeter, exquisite to the limit" goal, so that the quality of service and management of the train has a significant progress. We have carefully designed and standardized the train guidance system for the convenience of passengers, and various service, instruction and guidance signs have been set up reasonably, concisely and quickly, and all kinds of business revelations are complete, clean and tidy, providing travel convenience for passengers. The team actively carries out the crew work competition in daily life, the train will select a "red flag car" for each trip, the team will give a one-time award to the crew of the "red flag car", and at the same time the team will select a "train star" who will be rewarded 200 dollars per month. Star of the train" monthly award of 200 yuan. The "Train Star" crew was elected to introduce their own experience at the group study meeting.
In life, I insist on being honest, doing things honestly, learning from successes and failures in practice, so that I have a good character and personality, and establish a correct outlook on life and values. Faith in the face of challenges to give me hope; perseverance so that I can adhere to the ideal even in the face of frustration; determination is his customer service sufferings continue to move forward the internal power. In the future, I will certainly make my own efforts in their ordinary positions, learning, work, life in an organic combination, and constantly enrich themselves, improve themselves, and realize their own life evaluation.
Outstanding stewardship materials 2Guan Miao, Nanchang Railway Bureau Fuzhou Passenger Transportation Section of the high-grade crew team Fuxia Shanghai train 40th group of conductors. This beautiful girl from the northeast was once in Fuzhou - Beijing Z60/59 train soft sleeper car as a conductor.
The soft sleeper car trainer is the service benchmark of all trainers, when a class before the end, she took the initiative to each compartment to solicit travelers to their own work evaluation, and the suggestions of the passengers to digest and absorb or to the conductor to put forward suggestions for improvement.
The heart of the work let the official Miao soon embarked on the management position.
Now, the official Miao and stood on the podium, to the newly recruited stewardess lecture. Let the official Miao as a "head teacher" is the leadership of the idea, "the employment of instructive, exemplary excellent young cabin crew as a voluntary instructor, can enhance the effectiveness of education, the same age and peer with *** the same way of expression of language, they grow up on the course of the later more influential, and more help the later healthy and rapid growth."
The lecture of 官淼 was refreshing for the new stewards, and every point she made was from the experience and summary of practice, for which she spent a lot of effort to prepare the "pre-course work", showing the conductor's work in the post were all recorded in her original crew, and the standard posture of each action was taken by her in her original crew. The standard posture of each action is the picture data she took in the original shift, illustrated with her own vivid body language interpretation, deepening the intuitive impression of the trainees. Outdoor temperature close to 40 degrees Celsius, more than 100 square meters of the classroom only more than 10 ceiling fans in the whirring, normatively dressed in "moving sister" special uniform, even with the demonstration of the official Miao forehead constantly seeping sweat, she said very involved, the students listened to very fascinated.
官淼, Fuzhou Passenger Transportation Section staff education in the first "foreign sister" instructor.
Excellent stewardess materials 3
Sun Yao, is a high-speed rail team of high 20 group of a conductor, has served as a Beijing-Tianjin intercity, Beijing South to Qingdao and other train conductor, but also a **** member of the Party. From the day she set foot on the railroad line, she is determined to do her job well "to do a line, love a line, drill a line" in the work, whether it is to treat the leadership colleagues or travelers, always regardless of personal gains and losses "talk about dedication, talk about learning, talk about unity," work Starting from every little thing, from the little bits and pieces to do, in the ordinary post left a solid footprints, the realization of the vow to add color to the railroad.
Beijing-Shanghai high-speed train is a milestone in the history of railroad development, high-speed train is due to the opening of the train, our team has added a lot of fresh blood, these new jobs younger, just set foot on the workplace, inevitably some spoiled. Sun Yao first from the ideological education work to start, unify the thinking of the workers, for individual new workers in the work of the standard is not high, depressed and other phenomena, their own timely grasp of these ideological dynamics, take the initiative to talk to the workers, communication, exchanges, in the new situation, the use of a good "a key to open a lock" method and law, so that the workers truly feel that the team cares about them, in the new situation, the team has a good understanding of their work. Class group of their concern, in the daily management, as a conductor, treating all the workers are a bowl of water, whether it is the head of the class or the flow of personnel are not special, the more important position to stand more strict requirements, so that the workers in the eyes, served in the heart, so the workers are able to consciously abide by the rules and regulations, the strict implementation of the operating procedures and operating standards. Not only enhance the harmonious atmosphere of the team, but also to ensure the stability of the team, while mobilizing the enthusiasm of the staff, and promote the completion of the team's various transport tasks, and targeted to train a light age, business excellence, high quality of the team, to create a new field of service work to provide an organizational guarantee that the level of service is constantly improving.
During the centralized training of all the staff in the high speed rail, she was honored to be chosen as the team leader of the class, taking care of everyone's study and life, standing on the podium during the class, due to the fact that there are many new workers among them, and most of them are just graduated from the school, so they can't have a deep understanding of the knowledge of the railroads, so every point she talked about comes from her own experience and summary of her own practice, and for this reason, she spent a lot of effort to prepare the "class", which is the first time in the world to be held in a high speed rail. A lot of effort to prepare for the "pre-course work", the display of the conductor in the post operation content are her usual work in the record content, the standard posture of each action is a personal demonstration, and work with typical examples plus their own vivid body language interpretation, not only deepen the intuitive impression of each employee, and they quickly They can be dissolved into the collective, they are hungry for the mood prompted them to be able to make progress quickly, we can soon master a variety of knowledge through unremitting efforts, with a good quality of stewardship.
In addition, in the business Sun Yao has never relaxed, the team in addition to the fleet provisions of the business study, but also from time to time on the staff of the sampling test and the actual operation of the test, and often organize emergency plan drills, highlighting the work of the experience of the passenger transport and practice, to cultivate the staff of the good quality of heart, sense of responsibility and ability to cope with the situation.
In the weekday work, they do not indulge in the "halo" of many honors, but the pressure is doubled, and they always carry forward the glorious tradition of "one eye for the passengers, thoughtful and thorough", and continuously build the "gold" of the high-speed rail train through their own efforts. Train "gold" word of mouth, in today's innovative development of the journey to keep pace with the times, to climb to a higher goal, to innovate the connotation of service, enhance the concept of service, only the real "service to travelers to strive for excellence" into the travelers, seeped into each operation link Only by truly integrating "serving passengers with excellence" into passengers and infiltrating it into each operation link can we grasp all the work well. Train has an end, the service has no end, this is Sun Yao consistent since the pursuit. "Service to passengers to strive for excellence" so that she led the team in the service work does not leave "gaps" and "blank", at the same time, but also really make the majority of travelers to feel and experience the "Get on the car has a sense of cordiality, the journey has a sense of warmth, get off the car has a sense of attachment". They continue to innovate work methods, to provide quality service for travelers, but also won the banner and praise. In the "safety, quality and stability" safety competition carried out by the trade union of the section, she led the high-speed rail 20 group was named advanced team; in the end of the year evaluation work, their team was also named by the fleet as the 38 Red Flag team and recommended for the Road Bureau of the top ten female workers benchmark team.
In her efforts and the trust of the workers, Sun Yao was named employee representative of the Beijing Railway Bureau, the front-line workers work and life of the difficulties in a timely manner to the response to the higher leadership, on behalf of the rights and interests of workers and maintenance.
Although the grass is small, they are composed of the green earth, although the stream trickle fine, they are converged into a vast sea. As the forefront of the railroad service positions, in this ordinary position, Sun Yao will be their own sincerity to weave a magnificent and colorful life, reside in the landscape of youth.
Outstanding stewardship materials 42021 Spring Festival is coming, the station organized to watch the 2020 annual "most beautiful railroad people" release ceremony. Xing Yuntang, Liu Xiaoyan, Yu Benfan, Axi A quack, Meng Zhaolin, Zhang Bo, Wu Yadong, Chen Zhiqiang, Zhou Rongliang, Yakufu Ashamudu and other 10 "the most beautiful railroaders" and Wuhan Station, "head of the geese," the party and group members of the commando team of an advanced group, they are the railroad industry, the excellent representative of millions of cadres and workers. The first is to make a decision on the best way to deal with the problem.
The most impressive is the Urumqi Bureau Group Company village task force village secretary Yakuf Ashamudu, since 2015, he has been in Hotan County (national poverty-stricken counties) in the village for six years, under his leadership, Dakui village, Jigdai Aizhek village has completed the task of poverty eradication.
Combined with the recent hit 'melodrama positive drama "Mountains and Seas", which is set in the town of Minning, Ningxia, it tells the story of poverty alleviation under the leadership of the Party in the 1990s as a way of celebrating the 100th anniversary of the founding of the People's Republic of China (PRC).Over the past 100 years, the PRC has evolved from the initial 50-odd members of the Party to the ruling party with more than 90 million members, and under the Party's leadership. People's Republic of China*** and the country was founded, and poverty eradication was realized.
The new century, is a century of hope, the construction of the motherland waiting for someone to continue to complete. Into the road for four years, I by a passenger conductor to the conductor and then to the current synthesizer, the work position in the change, the same is full of enthusiasm for work. In the future work, I not only have to be strict with the standards of party members at all times, consistent, diligent and hard-working, to maintain the party's advanced and exemplary, to make their own contribution in the workplace.
Outstanding stewardess materials 5xxx, a 1988 born in the northeast of the young man, graduated in June 20xx in xx Railway University after joining the big family of China Railway Company. Work two years, in the company at all levels of leadership training and education, in the care and help of colleagues, the comrade in the ideological, work and other aspects have made certain achievements, personal comprehensive quality has also been improved.
In thought, as a member of the party, he actively embraced the party's guidelines and policies, consciously abide by the laws and regulations, armed with advanced ideas, so that they step by step toward the advanced forward. Not only that, the comrade constantly improve their political theory, in order to meet the objective requirements of social and economic development, he actively study the party's policies and resolutions, leading the comrades around him to study the party's eighteen working report, and strive to study and strive to be a qualified **** production party members.
In his work, as the head of the planning department, he always maintains a positive mindset, and carries out his work seriously and carefully. Whether it is on the labor inspection and pricing, or on the settlement work, is a complicated and detailed work, he has always maintained a conscientious, meticulous work attitude, for each settlement statement is reviewed and reviewed, and strive to be rigorous and error-free. Under the labor contract preparation, but also a heavy burden, unit price determination, negotiation with the construction team, etc., he continued to work hard, progressive, collaborative project leadership at all levels to solve and deal with the many pre-remaining problems, so that the site construction in a normal and orderly manner, and for the leadership at all levels to provide accurate data to support the leadership to lead the Ministry of Planning to do a good job of leadership staff work. For his own work, he systematically carry out professional knowledge, constantly consolidate the foundation, expand the knowledge, but also focus on strengthening the company under the other departments of the relevant functions and business knowledge to understand and master, contributing to the improvement of their own knowledge structure and the soundness of the knowledge system, so that they are as early as possible, as soon as possible to familiarize themselves with the work situation. In addition, he also constantly to experienced old comrades and around the excellent colleagues to learn, and strive to improve their own level of work as soon as possible, and strive to do their best work; for the subordinates, xxx is to help love and care, through the sharing and internal training, to improve the technical ability of the staff; through the organization of collective outdoor activities, enriching the spare time life at the same time also enhances the cohesion of the team.
xxx in addition to bear the responsibility of the head of the Department of Planning, but also as the Chengdu-Chongqing Passenger Dedicated Division II of the correspondent, many times contributed to the report on the achievements of Division II, and actively participate in the activities organized by the company and training, is an indispensable part of the two divisions of a new star.
Our great Chairman Mao once said that a single spark can start a prairie fire, and xxx is lighting up everyone around him with the spark. The growth of the eagle is the fullness of the wings and feathers, the maturity of the tree is the increase of the wheel, xxx with the ideal for the rudder, hard work as oar, with their own practical actions for the project department and the company to create greater value, but also for the motherland's high-speed railroad construction to add bricks and mortar.
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