This question deserves extra points.
Reflections on a bowl of beef noodles
My friend and I ate noodles in a small shop on the roadside. Because there were not many guests, we chatted with the little boss for a while. Speaking of today's business, the boss felt a lot. He was once brilliant. He opened a ramen noodle restaurant in downtown when Lamian Noodles was the hottest, and he made great progress every day! I stopped doing it later. The friend asked him doubtfully why.
"Now people are thieves!" The boss said, "I hired a master who could be a Lamian Noodles, but the salary was out of the question." .
"At first, in order to arouse his enthusiasm, we divided it according to sales volume. We gave him a commission of 50 cents for a bowl of noodles. After a while, he found that the more guests, the more income he would get, so he put extra beef in each bowl to attract repeat customers. " "A bowl of noodles is only four pieces, which is small profits but quick turnover. How much can I earn if he puts more pieces of beef in each bowl? "
"Then you look at this, all the money was earned by him! Change the distribution method and just give him a fixed salary every month. It doesn't matter if the salary is higher, so he won't add more beef, will he? Because more customers have nothing to do with his income. "
"But guess what?" The boss is a little excited. "He put a lot less beef in each bowl and drove the guests away!" ""why is this? "Now it's our turn to be excited." The amount of beef is small, customers are dissatisfied, and there are few repeat customers. Business is definitely slow. He (the chef) doesn't care whether you make money or not. He has a fixed salary and wants you to be free every day without guests! "ah! As a result, a good project withdrew from the market because of poor management, even if there was only one manager.
When we told this case to other friends and discussed it, they were surprised at first, then pondered, sometimes indignant, and sometimes spoke generously.
Through the above analysis, I think management should be like this:
1. basic salary plus commission to improve enthusiasm;
2. You can't entrust the rights of the whole process to the master, such as adding beef;
3. Establish an effective system, including rewards and punishments, which is based on customer satisfaction and profits;
4. The master's salary commission should be linked not only to the sales volume, but also to the boss's profit. For example, 30% of the profit of a bowl of noodles boss is the profit of the master;
5. Effective communication and encouragement, usually reward the chef's spirit and make the chef feel that he is also the noodle shop owner.