question 1: why are store managers unwilling to actively communicate with guests? Where is the difficulty? Store managers shouldn't come out to solve problems when shop assistants encounter things that can't be solved

They should actively communicate with customers and solve problems.

the general situation will not appear.

question 2: how Taobao customer service hangs up the conversation between customers and the store manager means that customers can't come to you through traffic. Generally, if you hang up and your store manager doesn't, if you are online, you will be polite to go to your store manager.

question 3: How does the store manager communicate with the buyer? Our teacher said that in order to make others accept your point of view, we must first put ourselves in another's shoes, take into account each other's ideas, and then vote for what they like, and finally join them. Here, I suggest you chat with the buyer first, and ask him about his recent purchasing work and the accounts. These words are just paving the way for the later, so that it is convenient to contact the key questions behind, and it won't be too abrupt. If you directly cut into the subject, he will think that you are not satisfied with him, which will be detrimental to work efficiency and satisfaction.

Question 4: As a new store manager, how to communicate better with employees and be friends with everyone

Don't put on airs

I hope my answer can help you, and I wish you a happy life.

Question 5: How should the store manager communicate with the lazy foreman? We should start from his interest points.

Leadership laziness is aimed at work.

He must have his own hobbies, and then take the opportunity to make his own demands.

Question 6: How to improve the communication skills of store managers and make excellent service concepts reflected in service behaviors

1. Customer service and customer service skills

1. Customer service and service marketing

2. The basic meaning of customer service skills

3. Customer service: attitude determines everything

2. How to be customer-centric

1. -Find the gap in the checklist

2) The concept of customer service

Practice: Spell words in groups

Practice: Excellent customer service performance

3) Customer-centered concept and performance

Practice: Distinguish what is customer-centered

4) How to maximize the value obtained by customers

3, Complaining is gold-the idea gene of the enterprise's enduring prosperity

Group discussion: Please compare the potential value

4. Internal customers-the internal environment for shaping excellent customer service

1) Various forms of internal customer service

2) Look at the picture and discuss: Who has bound him, There is no excuse

3) The core secret of service success

4) Study on other customer service concepts

2. Practice the skills of all aspects of service communication

1. Know your service role

1. Understand your enterprise, work and customers

2. Discuss: service circle, post service circle, enterprise mission and work mission. Communication skills in the process of customer service

1) Understanding service communication

Seminar exercise: the long-term significance of service communication ability to individuals and enterprises

2) Listening skills

3) General points for attention in listening

Case analysis: distinguishing listening habits of different performances

4) Speaking skills

Seminar exercise: Ten common occasions in the process of customer service. Case study: the tone of speaking

5) the skills of asking

Case study: the wisdom of asking

Practice: how to use open-ended questions and closed-ended questions in different environments

6) Body language

Activities: the influence of body language

Case study: how to enhance the appeal in the process of customer service

3, Improve the service skills at all important stages of the service process

1, The four basic stages of excellent customer service

1) Receiving customers

Comparative exercise: Different performances of receiving customers

Exercise: the standard of greeting customers

2) Understanding customers

3) Understanding customers' general requirements and methods

4) Helping customers

5) Grasping customers' expectations

6). Customers

8) Basic steps to retain customers

9) Combination of retaining customers and digging deep into customers' needs

2. Effective response to customers' complaints

1) Understanding customers' dissatisfaction, complaints and complaints

2) How to effectively handle customers' dissatisfaction, complaints and complaints

3) Participating in the construction of the company's customer feedback system

Three-dimensional upward. Solving problems is the real skill

Case 1: Manager Song's question of a company

Case 2: What should Ms. Shi do

1. Can you become the confidant and confidant of the leader

2. How to change the impression of the leader on you

3. Procedures for middle-level management to ask for instructions and report to the leader

4. Basic attitude of middle-level management to ask for instructions and report to the leader

5. Skills of middle-level communication with leaders of various personalities

6. How to understand the words of the boss

7. How to effectively resolve the conflict with the boss

8. Ten strategies of communication with the superior

Exercise: Persuade the leadership self-check question

Simulation exercise: Suggestions for a trip

Question 7: How should I solve and communicate if the store manager does not cooperate with and contradict my work? Hello, no matter what the situation or problem is, it can only be solved if the reason is found, so find the reason! Communicate more!

Question 8: How to communicate with the store manager? I won't talk much nonsense. 1: If there is a contradiction, after work, ask out to have supper together and apologize. After all, you are a part-time worker.

2: If any work is sloppy, the manager reprimands you. After work, go to the manager and say, "This time I am sloppy, I will do well ... and so on ..."

Over!

Question 9: How can the store manager communicate when he is in a bad state at work? It's best to chat with two people alone, talking about his usual work and life, etc., and put forward that his working state is not good and influential, so let her know.

question 11: I am a clothing store manager! I don't know how to communicate with my colleagues during the meeting. You are the store manager, and you can't communicate. Just talk about the sales situation. I'm encouraging everyone