1, professional quality
The professional qualities of waiters should include code of conduct, work and service attitude, language communication ability, service English, appearance, dress and hairstyle. The professional quality of on-the-job employees is a kind of ideological and moral education, which should be placed in a very important position. The training content should make the trainees understand and implement the whole process of service work.
2. Service knowledge
Service knowledge is the knowledge part of waiter assessment criteria. For breakfast service in Chinese restaurants, waiters should often patrol, pour water, change ashtrays and clean tables; When filling in the menu, the waiter at the counter should introduce the characteristics of the dishes and help the guests choose the special dishes of the restaurant, especially the innovative dishes, seasonal dishes and special dishes recommended by the chef that day.
3. Service skills
Service skills include tray, table setting, flower folding, wine pouring, serving and dish division. For a qualified service personnel, these are all things that need to be mastered, otherwise it is impossible to stay in the service industry for a long time.
Catering service is the sum of a series of behaviors of catering staff to provide catering products for diners. Quality catering service is based on first-class catering management, and catering service quality management is an important part of catering management system.