2, with a smile, no matter who, if treated with a smile, the mood will be very unpleasant. Smile when receiving guests guests should be the first thing to do. Here the smile is not like a mask as rigid smile, but should be natural, amiable and like. Every day before you go to work, look in the mirror and say, "Go for it today!" In this way, a natural, amiable smile can be well grasped. Some hotels, the locker room mirror called "smile machine", so that waiters can develop the habit of smiling every day.
3. Satisfactory pleasantries should start with a proper bow, even if you try your best to talk to other people, but sometimes it makes people feel that you are not fully committed. Bows such as those that only bow your head a little, or bend over and tilt your head, even if you have the intention of hospitality, the guests will feel that you are pretending. What is the proper way to bow? Keep your back straight, your body and head in a straight line, and tilt your body forward from the waist. A proper bowing posture looks and feels good to the eye.
4, the guests leave when the greeting is also very important. When the guest is going back, not only to thank the guest for coming, but also to show that we hope the guest will come back to visit next time. If the guests feel more satisfied with the hotel, when leaving will be careful to thank. However, if the waiter does not realize this and reply hastily, then the guest's sense of satisfaction will be reduced to disappointment, the previous efforts a ruined. The guest's departure is the last opportunity to provide service, and it is the perfect ending to the entire service, and as long as this ending is not perfect, nothing will be perfect. Therefore, for the guests to leave the wording, should be more serious and enthusiastic, as the last opportunity to serve the guests, and as an important effort to fight for the guests to come back. This is the hospitality service should be the mentality, naturally, will not make the mistake of coping, impatience and so on.