1, check

The first thing to do when you enter the store every morning is to check. Check the points that may move every day, such as inventory, hygiene, POP delivery, leaflets and so on. In this way, we can ensure sufficient supply in the store, accurate product description, smoother experience and clean and bright environment. Get ready for the inspection.

2. Motivation

Motivation is a must-do item every day. According to the overall state of employees in the morning, give corresponding incentives. Give encouragement from time to time according to one's mental state. Give hope and encouragement to the in-store operation data of the previous day. Appropriately assign subordinates to do some administrative work. Motivation is not verbal praise or blueprint planning, but integration into work. An encouraging look, a trusting smile and a guaranteed authorization are all incentives.

In order to ensure that employees' mental state is positive, thus infecting colleagues and customers. If you want to manage customers well, you must first manage employees well. Prepare for the sleepy with encouragement.

Step 3 serve

Managers are not leaders in the strict sense, but servants of employees, giving them support. The most important duty of the store manager is to provide resources and technical support to subordinates. Let subordinates devote themselves to their work. Restaurants, such as battlefields, are the biggest worries of wartime soldiers, and the worries of restaurants are the guarantee of resources such as food and policies and the support of technical skills.

Step 4 observe

Observation is a skill that store managers must master. Good observation can help the store manager to overview and think about problems from a new height. Through observation, the manager can get the immediate status of subordinates, the overall reaction of customers after entering the store, and whether the unresolved problem is * * * or personality, and make timely adjustments according to the observation results. Observation is immediate, which can prevent the spread of existing problems and immediate problems. Prepare for illness through observation.

5. communication?

A survey shows that managers spend 70% of their time on communication, such as meetings, negotiations, reports, discussions and explanations, and 70% of the problems are caused by poor communication. Only by reaching an understanding between the boss and his subordinates can they move in the opposite direction. What the subordinates make is exactly what the boss wants.

The manager's basic responsibilities:

(1) Performance responsibility: No matter whether the store manager is an operator or an enterprise operator, he should be primarily responsible for the performance in the store.

(2) Management responsibilities: regarding the "people", "things", "money" and "information" in the store, the store manager must comprehensively manage and fulfill the company regulations in detail.

(3) Responsibility of commanding commander: The store manager should give full play to the greatest ability of coaching and commanding subordinates. Only with correct and proper guidance can subordinates 100% give full play to their talents.

(4) Responsibility for dealing with problems: It is necessary for the store manager to consider and deal with problems about grades or work.

(5) Judgment obligation: Within the scope of authorization, the store manager should make a correct judgment on the affairs. This has much to do with the emotional disparity of subordinates' obedience.

Management department:

1, let them know the company's policies, principles, directions and what employees should do.

2. Assign everyone's work content and specifications.

3, give everyone a working principle, to what extent and level.

4. Stimulate work motivation.

5, instructions, counseling, suggestions, advice.

6. Information supply about work, such as peer competition and food information.

7. Simplify and evaluate the work.

8, common sense, technical counseling.

9. Pay attention to interpersonal relationships among subordinates, strengthen team spirit, adopt good opinions and suggestions, and strengthen communication.

10, to help deal with the problems encountered by subordinates.

1 1, set an example and lead the team.