Property owners' satisfaction survey

Question 1: What is the owner's satisfaction is the owner's satisfaction with the services listed in the property management company list. Let me give you a sample.

owner satisfaction questionnaire

(1) comprehensive management services

1. Do you think it is necessary for the person in charge of managing this community to hold the qualification certificate of property manager issued by the Ministry of Construction?

A, it is necessary to b, it is unnecessary to c, it doesn't matter, just manage it well

2, XX Property requires all management and service personnel to wear dressing the, signs, code of conduct and enthusiastic service. Are you satisfied?

A, satisfaction b, dissatisfaction

3. Do you know that we have a 24-hour service complaint telephone? (×××××××××××)

A, I know B, I don't know C, I know this phone number, but I don't know that it is a 24-hour service.

4. Xx Property stipulates that daily work should be recorded and a multi-level inspection system should be set up. Do you think this is a good idea?

A, good b, bad c, it doesn't matter

5. After routine maintenance, XX Property requires to fill out a maintenance form. Have you filled it out?

A, filled in b, not filled in c, and never asked the property for maintenance

6. Xx Property has also established a relatively complete set of files for each owner, including decoration and household information. Do you think this is necessary?

A, it is necessary; b, it is not necessary; c, it doesn't matter

7. Do you think the frequency of owner survey is reasonable for XX property at least once a year?

A, reasonable b, unreasonable c, others

8. We will conduct home visits to the opinions and questions raised in this survey. Would you like to accept my visit?

A, willing to b, unwilling to c, it is better to use other methods

(2) indoor cleaning services

1. Are you satisfied with the indoor cleaning work of XX property?

A, satisfactory b, satisfactory c, unsatisfactory d, unsatisfied

2. The property cleaning service currently implements the national first-class standard. What do you think of the cleanliness of the cleaning service according to this standard?

A, very dirty b, dirty c, average d, clean e, very clean

comments or suggestions

A, clean the corridor (including the basement) once a day b, mop the corridor (including the basement) once a week c, wipe the stairs, handrails and window sills every day d, clean the windows once a month e, and collect the public garbage every day. Drag the activity room/garden stool every week

(3) Order maintenance service (doorman)

1. At present, the property strictly controls the entry of outsiders, small business vendors and idle people. Do you think this has affected your normal life?

A, influence, b should be released at will, which is safer. c, it is a little troublesome, but acceptable.

2, in order to ensure the parking safety of motor vehicles in the community, foreign unlicensed vehicles are not allowed to park for a long time at present. Do you think this is reasonable?

A, reasonable b, unreasonable c, others

3. Do you think it's necessary to assign special personnel to inspect fire hydrants once a month?

A, it is necessary; b, it is not necessary

4. Do you think it is necessary to patrol the safety warning signs in the residential area every week?

A, it is necessary b, it is not necessary

(4) Service level of outdoor sanitation and greening

1. Do you think it is appropriate to clear the septic tank twice a year in XX community?

A, suitable b, unsuitable c, as long as it meets the national requirements

2. The outdoor roads in the residential area are cleaned once a day and patrolled twice. What do you think of the cleanliness?

A, very clean b, clean c, unclean d, very unclean

3. Do you think it is appropriate to clean and disinfect the secondary water tank twice a year in XX community?

A, suitable for b, unsuitable for c, as long as it meets the national requirements

4. Are you satisfied with the overall greening of the community?

A, satisfactory b, relatively

satisfactory c, less satisfactory d, dissatisfied

5. Do you think the trees and shrubs in the community are pruned in time?

A, timely b, untimely c, others

6. What do you think of the sanitation in the green space of the community?

A, very good b, general c, not good

(5) in terms of water and electricity maintenance

1. Equipment accounts are set up for all the equipment in the community of ×××, and the maintenance and update of the equipment are recorded. Do you think it is necessary to

A, it is necessary to b, it is unnecessary to c, it doesn't matter

2. Every property service person in XX residential area is obliged to patrol and inspect the surrounding environment of the residential area, such as service roads, doors and windows. Do you think this patrol is in place?

A, in place b, not in place c, it doesn't matter

3. During the heating period, there is a special person on duty in the heat exchange station, and the equipment operation should be checked and recorded every two hours. Are you satisfied with this arrangement?

A, satisfactory b, dissatisfied c, in line with the state ... > >

question 2: how to do a property customer satisfaction survey? hello, if you want to conduct a property customer satisfaction survey, you must first design a qualified table. If the questionnaire is simply designed, it can be done with traditional office software, such as Excel or Word. But if you want to edit the property customer satisfaction questionnaire more simply, it is better to use a professional research platform, because it integrates the functions of delivery, recycling, statistical analysis and so on.

When designing the property customer satisfaction questionnaire by using the network platform system, you only need to follow the relevant tips above. After creating a blank questionnaire, fill in it according to the above columns, the title and introduction of the questionnaire, select the format, and then start designing the topic and setting the answer options.

It's worth noting that satisfaction is a little different from other surveys. If you want to get more detailed analysis results, it's better to divide the answers into more detailed options, and you can set more options, not just satisfied, average and dissatisfied, so the answers you get are very general and almost meaningless.

Hope to adopt

Question 3: How to do a property customer satisfaction survey? If you want to conduct a property customer satisfaction survey, you must first design a qualified look-up table. If the questionnaire is simply designed, it can be done with traditional office software, such as Excel or Word. However, if you want to edit the property customer satisfaction questionnaire more simply, it is better to use a professional research institution because it integrates the functions of delivery, recycling, statistical analysis and so on.

The survey can be conducted in two forms: online survey and telephone interview. The survey reminds you that satisfaction is a little different from other surveys. If you want to get more detailed analysis results, you'd better get more detailed answers. You can set more options, not just satisfaction, general and dissatisfaction, so the answers you get are very general and almost meaningless.

question 4: how can a property management company improve the owner's satisfaction? In the property management industry, the owner's satisfaction is an important evaluation index to evaluate the level and service quality of property management. In order to improve the service quality and see through the connotation of satisfaction, it is necessary for us to decode and analyze the owner's satisfaction. I. Satisfaction and Satisfaction Satisfaction Satisfaction and satisfaction are two different concepts, and satisfaction represents the owner's approval attitude towards a specific service event, link or service system. Its essence is the relative psychological feeling between distinction and "dissatisfaction" Satisfaction is an evaluation index of satisfaction, which describes the satisfaction of the owner with one of our special services or system services. Its essence is to show the quantitative value of service satisfaction. Through the above analysis, we must be clear about the space and qualitative essence of satisfaction and satisfaction. Satisfaction represents the owner's attitude, and satisfaction represents the degree of satisfaction of the owner. Satisfaction is the basis and process of satisfaction, and satisfaction is the result of satisfaction with all service links. Only by making everything satisfactory to the owners can we get higher satisfaction. The significance of understanding this problem is that we must emphasize the implementation of satisfactory process, rather than the survey results of satisfaction. Property management service is a very specific and delicate service process. Only when all employees realize this principle can they pay attention to the fineness of service in their daily work and improve the pursuit of general satisfaction to the pursuit of satisfaction. In the face of service matters, we should pursue the deep-seated satisfaction needs and desires of the owners' psychology from the professional and professional level, so as to improve the satisfaction of the owners. Second, decode the characteristic space of satisfaction (1), the stage of satisfaction and the persistence of dissatisfaction. The owner's satisfaction attitude has the characteristics of stages, and the dissatisfaction attitude has the characteristics of persistence. The owner lives in a residential area, and can personally experience the benefits or shortcomings brought by the property management in the residential area. Because the service of the management office is unstable or has the characteristics of stage strength, the owner's spiritual benefit feeling is also characterized by stage; On the other hand, because the owners have lived in the community for a long time, they forget the things they are satisfied with quickly, but remember the things they are not satisfied with, so the psychological situation of dissatisfaction with the service of the management office is long-standing, which makes the dissatisfaction of the owners have the characteristics of long-term persistence. From the perspective of psychological reaction, the survey of property service satisfaction of owners always exists between the temporary satisfaction and the continuous dissatisfaction. Even if you are satisfied with one of the survey items, it doesn't mean that he is 111% satisfied before or after your survey. Therefore, the owner's satisfaction attitude is a helpless temporary response. In the owner's heart, when he answered "satisfaction", in fact, the emotion of "dissatisfaction" existed in psychology at the same time. The significance of analysis from this angle is that when we provide property management services for owners, we can objectively understand the relationship and contradiction between the temporary and continuous satisfaction of owners, not just the service ideological basis of deliberately pursuing temporary satisfaction improvement, and understand that real estate and property management are in an infinite psychological state of facing the services of owners. We should use a continuous viewpoint to avoid the pursuit of temporary satisfactory service characteristics and pursue the new space of continuous satisfaction of owners. Only in this way can we have the motivation to innovate and improve and * * *. (2) The survey data of dynamic satisfaction and static dissatisfaction are only relatively objective results, but they are not the only results. From the dynamic and static point of view, the so-called owner's satisfaction is not static, and there are many factors that cause changes, usually due to changes in time, emotion and demand. For example, even if you conduct a survey in a sample of the same owner group, when you change the survey time, the results of the survey in the morning and evening will be different; The survey results at the beginning of the month and the end of the month are also different; The survey results in the first half of the year are different from those in the second half of the year, etc. This is because the psychological characteristics of the owners change due to changes in time and emotional factors; On the other hand, the owner's service demand is also dynamic, so the owner's satisfaction with the service of the management office is also dynamic. From the perspective of owners' static psychology, the relatively solidified thoughts and emotions of owners are not satisfied with real estate and property services, but dissatisfied with their services. Therefore, the owner's conventional psychological situation is static dissatisfaction. Understanding the dynamic satisfaction and static dissatisfaction of the owners is very meaningful to guide our work. The dynamic satisfaction characteristics of the owners require that we must find the dynamic service needs of the owners with the viewpoint of "chasing" in our work, and have a sense of urgency with extreme time, emotion and emotion, so as to maintain the dimension ... > >

Question 5: How should the customer satisfaction survey of the property be done? Statistical table of the owner satisfaction of the residential quarter in 2116

Dear owners:

Hello! In order to continuously improve the service quality of residential property management, we very much want to know your true feelings about various services in our property services. Please tick "√" in the option you think is the most suitable. This statistical table is a survey conducted by our company on "satisfaction degree of owners in * * residential quarter in 2115", so as to serve as the basis for us to improve the property management of residential quarters in the future. Your true answer is of great help to our work. Thank you very much for taking the time to fill in this table!

1. Comprehensive management service category:

1) Are you satisfied with the service staff in the community, such as dressing the, carrying signs, code of conduct and service enthusiasm?