the key of catering industry to serve guests is to provide high-quality catering experience, so that guests feel comfortable, satisfied and happy. The following are some ways to serve the guests in the catering industry:
Warm reception: When the guests enter the restaurant, the waiter should take the initiative to say hello to the guests and lead them to their seats. During the whole meal, the waiter should always pay attention to the needs of the guests, answer their questions in time and provide necessary help and services.
fast service: guests usually expect to enjoy delicious food within a reasonable time. Therefore, restaurants should provide as fast service as possible. The waiter should deliver the dishes to the table quickly after the guests order, and at the same time avoid excessively disturbing the dining experience of the guests.
maintain environmental sanitation: restaurants should keep the environment clean and provide guests with a comfortable dining environment. The waiter should clean the table top, tableware, etc. in time and ensure that all areas of the restaurant are kept clean and tidy.
service attitude: waiters should show a positive, friendly and professional service attitude to provide guests with a pleasant dining experience. If the guest has special requirements or problems, the waiter should listen patiently and provide the best solution.
quality of dishes: restaurants should provide high-quality, healthy and delicious dishes to provide guests with a unique taste experience. At the same time, the quality and taste of dishes should be consistent to meet the expectations and needs of guests.
establish customer relationship: the restaurant can establish customer relationship by transmitting the number of the order code or the payment code, such as providing electronic coupons, consumption points, retention coupons, fan coupons and other ways to launch new dishes and send holiday wishes. In these ways, restaurants can make customers feel care and attention, and enhance customer loyalty.