Front Office Service Supervisor Duties

1, implement the sales strategy and plan of the Food and Beverage Department, up to the restaurant manager is responsible for the direct subordinates to hand over to the front office service foreman.

2, responsible for the Department of waiter recruitment interviews and staff training, deployment, attendance and other day-to-day management, pay close attention to the implementation of the hotel formalized management service norms, the establishment of a formalized management order as their own important responsibilities.

3, responsible for the organization of the jurisdiction's publicity, planning and public relations, sales work.

4, familiar with the customer file, maximize the understanding of the guests, solicit customer feedback timely to the manager and the relevant departments.

5, timely handling of guest complaints, and seriously identify the causes, the implementation of the responsibility, the establishment of guest complaint handling files.

6, set up a guest-centered thinking, serious coordination of the background, service and protection of the relationship between the mouth, to promote the smooth development of the work.

7, pay attention to strict control of material consumption and loss, practice economy, reduce waste.

8, education and supervision of the Ministry of staff to seriously implement safety measures to prevent all accidents.

9, to complete the manager, deputy manager of other tasks assigned.