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Catering management here mainly refers to store managers, whose work mainly includes personnel, profits, turnover and products and services.
every manager in charge of the store is holding four balls in his hand, which needs to be grasped hard. Sometimes the balls are thrown higher and sometimes lower, but you can't let any of them fall to the ground. The operation and management of restaurants must have operational skills and management skills.
operational skills are: inventory management, scheduling, maintenance, profit management, turnover and marketing, store opening, business development, personnel practice, performance and training, food safety, production, service, cleaning, duty management, safety and preservation. Every operating system should have four conditions, that is, standards, systems, procedures and tools.
In addition to the operational skills mentioned just now, there are also management skills. What do management skills include? Manage self, team and work. Just knowing how to do it doesn't mean having the ability. It means having the knowledge, behavior and skills. For example, many people have driver's licenses, but some people are afraid to drive on the road after their driver's licenses have been tested. Although they have learned the theoretical knowledge of driving and the actual driving methods in driving schools, their driver's licenses have become furnishings after they have been tested. Even my friends around me have changed their driver's licenses once, but they have not driven for so many years. Through this example, it is clear that we only have such knowledge and skills. If we don't implement them or use them, it doesn't mean we have such ability.
we know that we have this ability, but we must show it to represent that we have this ability. Not only ourselves, but also the employees who work with us. When they are not displayed, we should let them know how to improve their abilities in order to make continuous progress or development. Knowing how to have the ability and establish a system, you must do these two things well to become an excellent catering manager.