1.2 this specification is applicable to the relief management institutions organized by the people's governments at or above the county level to provide temporary social assistance to vagrants and beggars.
1.3 The relief management institution shall provide life help and spiritual care for the relief object, and help the relief object to maintain an optimistic life belief through professional relief services.
1.4 All items listed in this specification are minimum requirements. 2. 1 rescue management organization-refers to rescue management station, rescue management substation, rescue management consulting station, rescue service point, etc.
2.2 Help-seeking personnel refer to those who voluntarily apply for assistance from the assistance management institution.
2.3 The object of assistance refers to the persons who have been screened by the assistance management agency and determined to meet the conditions of assistance, as well as those who have received assistance directly.
2.4 Physical condition-refers to the physical characteristics and mental condition of the person seeking (accepting) help that can be determined through preliminary examination. Including: (1) obvious trauma, physical disability, mobility difficulties, etc. (2) Severe depression and restlessness; (3) mental retardation; (4) Infectious diseases, suspected infectious diseases, mental illness, suspected mental illness or suspected suffering from other diseases, etc.
2.5 Screening —— refers to the process that the rescue management agency checks the identity information and reasons provided by the help-seeking personnel and decides whether to provide rescue services according to the rescue conditions stipulated by laws, regulations and rules.
2.6 Assistance conditions-refers to the assistance standards provided according to the Administrative Measures for the Assistance of Vagrants and Beggars Without Urban Life, the Implementation Rules for the Administrative Measures for the Assistance of Vagrants and Beggars without Urban Life and other laws, regulations and rules.
2.7 No assistance-refers to the situation that the application for assistance that does not meet the conditions for assistance is not satisfied according to the provisions of laws, regulations and rules. Including: (1) the ability to solve accommodation; (2) after screening, it is found that it belongs to the fictional vagrancy and begging fact, and the rescue is defrauded; (3) enjoy the minimum living guarantee for applying for assistance or rural five guarantees; (4) Refusing to provide personal information or not providing it truthfully.
2.8 Notice of Refusal to Help refers to a written document containing the basic personal information of the helper, the reasons for refusing to help, the institution and executor who made the decision, and the appeal channel.
2.9 Direct assistance-refers to giving assistance to help-seekers before finding out the relevant information when they are unable to provide personal information due to old age, youth, disability and other reasons.
2. 10 Escort to the station for help-refers to the situation in which the relevant government departments, social organizations and citizens guide and escort vagrants and beggars into the rescue management agencies for help.
2. 1 1 Cooperative assistance-refers to the situation that due to objective conditions, a single assistance management institution cannot independently complete all the assistance services and needs the assistance and cooperation of other assistance management institutions. The relevant institutions that implement cooperative assistance shall determine the assistance plan through consultation, and ensure the basic living guarantee of the aided object during the cooperative assistance period.
2. 12 cooperative assistance in returning home-refers to the situation that the aided person who has the ability to return home by himself is provided with necessary help by the assistance management agency that must pass through and stay on his way home, and then completes the process of returning home by himself.
2. 13 collaborative rescue inbound-refers to the situation that the passing rescue management agencies handle the inbound procedures for the recipients who have returned to China through collaborative rescue.
2. 14 Inter-provincial transportation-refers to the process of inter-provincial rescue management agencies escorting or picking up recipients who do not have the ability to return home by themselves, such as minors, the elderly and the disabled.
2. 15 special dietary needs-refers to the special needs of the elderly, minors, sick people and ethnic minority recipients in terms of eating habits and nutrition collocation.
2. 16 leaving the station without authorization-refers to the situation that the aided person leaves the rescue management institution and rescue service without the consent of the rescue management institution and without going through the exit formalities.
2. 17 Abandonment of assistance-refers to the situation that the aided person with full capacity for civil conduct voluntarily applies to leave the assistance management agency and assistance service agency.
2. 18 termination of assistance-refers to the situation that the assistance management institution terminates the assistance service according to law and requires the aided person to leave the station when it meets the following circumstances. Including: (1) refusing to accept security inspection; (2) It is found that it does not meet the conditions for assistance; (three) violation of law and discipline, disrupting the management order and having a bad influence; (4) defrauding assistance; (five) after the expiration of the rescue service period, he has basic living security but refuses to leave the station.
2. 19 notice of termination of assistance-refers to a written document containing the basic personal information of the aided person, the reasons for termination of assistance, the institution and executor who made the decision, and the appeal channel.
2.20 Pick-up-refers to the pick-up (return) of the relatives or relevant units of the recipients.
2.2 1 Resettlement-refers to the situation that the elderly, minors, disabled people and other long-term residents who cannot find out their family situation report to the relevant departments and arrange for long-term support in social welfare homes, nursing homes for the elderly, mental patients' welfare homes and other related institutions.
2.22 Isolation-refers to the temporary arrangement of separate accommodation for infectious patients, suspected infectious patients and mental patients in the institution according to the clear requirements of medical institutions in order to prevent infection or cause nuisance and harm to others.
2.23 Designated hospitals refer to hospitals designated by relevant departments to provide medical treatment services for vagrants and beggars.
2.24 Observation-refers to the temporary protective measures implemented by the rescue management agencies to facilitate the observation of the physical and mental conditions of the sick, the emotionally abnormal and the elderly, and to prevent accidental casualties and the spread of the epidemic.
2.25 observation area-refers to the special management area where special personnel are arranged to be on duty 24 hours a day, patrol regularly and respond at any time. Provide special life care and nursing care in the observation area.
2.26 Simple service —— refers to the service provided by the relief management agency for the recipients who only need to provide daytime food and communication relief and do not need other services.
2.27 Handover-refers to the situation that when handing over the helper (recipient) with the relatives or units of the public security, health, urban management, recipients, other rescue management stations or homeless minors' rescue and protection agencies, the rescue management agency receives or hands over the helper (recipient) after checking the information of the recipient or escort and relevant supporting materials, and fills in the Handover Form for Helper (Acceptor). 3. 1 reception
3. 1. 1 Implement a 24-hour reception system with warm and thoughtful service and civilized words and deeds.
3. 1.2 For the help-seeking personnel who only need to provide daytime catering and communication services, they should provide simple services after filling in the simple service registration form.
3. 1.3 establish a personal basic information file for the people who come to the station for help, make a preliminary examination of their physical condition and carefully record it.
3. 1.4 For critically ill patients and mental patients, send them directly to designated hospitals.
3. 1.5 for minors, arrange them to enter the rescue and protection institutions for homeless minors to receive assistance; If there is no rescue and protection institution for vagrant minors, assistance shall be provided with reference to the Basic Norms for Rescue and Protection Institutions for Vagrant Minors.
3. 1.6 Report infectious patients and suspected infectious patients to the local health and epidemic prevention department in time, and take isolation or other corresponding measures according to their suggestions.
3. 1.7 Contact the relevant departments to deal with drug addicts and suspected criminals.
3. 1.8 For overseas personnel seeking help, they should first contact the public security organ to confirm their identity; Illegal entry or residence shall be handled by the public security organs; Those who illegally enter or live should be reported to the relevant government departments for disposal.
3. 1.9 collect and check the information of the escort who comes to the station for help, check the physical condition of the helper and record it in detail, and go through the handover formalities after being confirmed by the escort; If the escort refuses to sign, he shall record the reasons for refusal, witnesses and other information in detail and then register, put on record and file.
3. 1. 10 For those who arrive at the station for help, if they meet the rescue conditions after screening, establish a "rescue file" for the recipients and go through the entry formalities; Do not meet the conditions for assistance, it shall explain the reasons to the parties, listen to their excuses and statements, inform their appeal channels, issue a notice of no assistance, and be signed by the parties for confirmation, registration, filing and filing; If a party refuses to sign, it shall record the reasons for refusal, witnesses and other information in detail and then register, put on record and file.
3. 1. 1 1 For those who meet the conditions of direct assistance, first go through the formalities of joining the club, then find out the situation and fill in the personal basic information files of the recipients.
3. 1. 12 For the recipients of collaborative rescue, check the personal basic information files of the recipients, go through the entry formalities, and fill in the rescue information files of the recipients.
3. 1. 13 For the recipients transported from other provinces to the station, after checking the personal basic information files of the recipients and the information of the escorts, handle the handover procedures and supplement the rescue information files of the recipients.
3. 1. 14 provide rescue services to critically ill patients and mental patients admitted to medical institutions for the first time who meet the rescue conditions after screening, and establish personal basic information files and rescue files for them.
3.2 Entry
3.2. 1 Confiscate inflammable, explosive, toxic and corrosive articles, controlled knives, prohibited publications and other dangerous articles during the safety inspection of the recipient; Items that may cause personal injury, such as sharp instruments, shall be kept on their behalf; If illegal drugs (substances) and radioactive substances are found, they should contact the relevant departments for disposal.
3.2.2 Provide assistance for personal hygiene activities such as bathing, laundry, haircut, etc. of the recipients.
3.2.3 Provide basic and clean personal daily necessities for the recipients.
3.2.4 Register and keep the articles carried by the recipient.
3.2.5 Arrange patients, people with abnormal emotions and elderly people among recipients to enter the observation area for observation; The stay time of the subject in the observation area shall not exceed 36 hours.
3.3 Basic services
3.3. 1 Provide food that meets the hygiene requirements, and implement a separate meal system. The basic living standard is not lower than the local minimum living standard for urban residents.
3.3.2 Take care of the special dietary needs of minors, the elderly, ethnic minority recipients and patients.
3.3.3 Tableware and cookware shall be cleaned and disinfected in time.
3.3.4 According to gender and physical and mental conditions, arrange the recipients to live separately with single beds; Female recipients shall be served and managed by female staff.
3.3.5 Rescue management institutions shall negotiate medical treatment procedures with designated hospitals, and rescue management stations in cities above prefecture level shall be equipped with corresponding medical equipment and medicines to do a good job in health care and epidemic prevention.
3.3.6 The relief management institution shall regularly disinfect the living rooms and activity areas of the recipients.
3.3.7 Organize recipients to participate in recreational activities beneficial to physical and mental health, and help recipients to understand relevant legal knowledge and self-protection knowledge.
3.3.8 Help recipients to contact relatives or relevant units.
3.3.9 For those who need to be transported back to their hometown, contact their relatives and units to discuss the matter of returning home.
3.3. 10 If it is difficult to find out the family situation, issue a notice of finding relatives; If it is really impossible to find out, it shall be reported to the relevant departments for resettlement.
3.3. 1 1 To provide the society with information about lost persons and related services.
3.3. 12 Take good care of the items stored by the recipient.
3.3. 13 for cooperative rescuers, their basic livelihood should be guaranteed during cooperative rescue, and they should be arranged to return to China as soon as possible.
3.4 Special services
3.4. 1 Provide corresponding life care and mobility convenience for recipients who cannot take care of themselves.
3.4.2 For the recipients with sudden serious diseases and abnormal mental behavior in the hospital, contact the medical institutions for disposal in time, and take corresponding measures according to the suggestions of the medical institutions; If it is sent to a medical institution for treatment, it shall carefully record the relevant situation and handle the handover procedures.
3.4.3 Infectious disease patients and suspected infectious disease patients should be immediately contacted with the health and epidemic prevention department for disposal, and isolation or other corresponding measures should be taken according to the suggestions of the health and epidemic prevention department, and relevant information should be recorded in detail.
3.4.4 For minors, the rescue and protection work shall be carried out with reference to the Basic Norms of Rescue and Protection Institutions for Wandering Minors.
3.4.5 For those who receive assistance with children under 6 years old, they can take care of their children conveniently.
3.4.6 For the isolated recipients, their basic life should be ensured to be normal, and necessary measures should be taken to prevent them from self-injury.
3.4.7 Provide rehabilitation, psychological consultation, health care knowledge, employment information and other services according to the situation of the recipients. 3.5. 1 Recipients who have gone through exit formalities should fill in personal basic information files and rescue files; Where personnel handover is involved, personnel handover procedures shall be handled.
3.5.2 For the sick recipients with full capacity for civil conduct, they should go through the formalities of leaving the station after the condition is basically stable; If you need to leave the station by yourself, I will submit a written application and sign it for confirmation before going through the exit formalities.
3.5.3 For the recipients who can't afford the cost of returning home, provide the certificate of returning home by bus (boat) and necessary food help on the way home; Need collaborative assistance to return home, through the relief management agencies shall not deliberately extend the time and distance of recipients to return home.
3.5.4 For recipients who leave the station without authorization, two or more knowledgeable staff shall issue certificates, and register, put on record and file them.
3.5.5 For the recipients who give up the aid, the reasons for giving up shall be recorded in detail, signed by the parties concerned and registered, filed and archived; If a party refuses to sign, it shall record the reasons for refusal, witnesses and other information in detail and then register, put on record and file.
3.5.6 The aided person who terminates the assistance according to law shall explain the reasons to the parties concerned, listen to their excuses and statements, inform their appeal channels, issue a notice of termination of assistance, and go through the exit formalities; The notice of termination of assistance shall be signed by the parties concerned for confirmation, registration, filing and archiving; If a party refuses to sign, it shall record the reasons for refusal, witnesses and other information in detail and then register, put on record and file.
3.5.7 The recipient of the pick-up station should check the information of the pick-up person, provide relevant files and materials, and handle the handover procedures. The recipients whose condition is basically stable should be equipped with necessary first-aid drugs, daily necessities and assistive devices on the way.
3.5.8 For the recipients taken away by the judicial organs, the handover procedures shall be handled after checking the information and relevant supporting materials.
3.5.9 Assist relevant departments to handle resettlement procedures for recipients who meet the resettlement conditions.
3.5. 10 For the recipients who died during the rescue, a certificate shall be issued by a judicial authentication institution or a medical institution. Inform the relatives and units of the deceased in time; If it is impossible to find out the real situation of the deceased, it shall be announced in accordance with the relevant provisions, and the aftermath shall be done well. 4. 1 Mechanism Settings
4. 1. 1 cities above the prefecture level can set up rescue management stations, rescue management substations, rescue management consulting stations and rescue service points as needed; County-level cities should set up rescue management stations as needed.
4. 1.2 relief management agencies should be rationally laid out and set up in areas with convenient transportation, easy search and far away from danger.
41.3 The names of rescue management stations organized by governments at all levels shall be preceded by the names of administrative divisions of the provinces (autonomous regions and municipalities directly under the Central Government), cities (prefectures) and counties (county-level cities and municipal districts) where they are located; In minority autonomous areas, corresponding national languages should be marked at the same time.
4. 1.4 The names of rescue management substations and rescue service points can be varied, reflecting the concept of humanized service.
4. 1.5 The relief management institution shall hang the institution name plaque and other signs in a prominent position.
4. 1.6 The guiding signs of the relief management agencies should be eye-catching and easy to identify, and should be set on the main roads and busy areas with large traffic.
4.2 Infrastructure and equipment
4.2. 1 The rescue management institution shall set up facilities and equipment that meet the basic functional requirements of rescue management; All kinds of facilities and equipment should meet the safety needs and prevent accidental injuries; The appearance of equipment and appliances is not sharp.
4.2.2 A city without a rescue and protection agency for vagrant minors shall set up a separate living area for minors in the rescue and management agency, equipped with corresponding facilities and equipment.
4.2.3 The reception hall (room) should be equipped with computers, desks and chairs and other office equipment and stationery; It should be equipped with service facilities such as rest seats and drinking water equipment that are convenient for help-seeking personnel; Auxiliary devices such as reading glasses and crutches should be equipped.
4.2.4 The reception hall (room), corridor, activity room and other public activity areas should be equipped with monitoring and other safety protection equipment.
4.2.5 The per capita living area of the dormitory shall not be less than 4 square meters, and the bedroom shall be equipped with basic living furniture such as single beds; Bedding is provided according to the season.
4.2.6 Dining rooms, kitchens and food storerooms shall meet the requirements of health and epidemic prevention departments.
4.2.7 The bathroom should be equipped with hot water bath equipment, anti-skid pads, handrails and changing rooms.
4.2.8 Toilets should be equipped with squatting pans and toilets. , equipped with disabled handrails, toilet paper, wastebasket, etc.
4.2.9 The washroom should be equipped with washing equipment.
4.2. 10 Goods storage rooms and warehouses shall be equipped with goods storage equipment that meets safety requirements.
4.2. 1 1 The isolation room should be equipped with facilities to prevent self-injury, with independent toilets, beds, toiletries, ultraviolet disinfection lamps and other equipment.
4.2. 12 observation area should be equipped with emergency call bell, first aid kit, protective clothing, ultraviolet disinfection lamp, auxiliary equipment (machinery) and facilities and equipment to prevent accidental injury and cross infection.
4.2. 13 Necessary washing, drying and disinfection equipment.
4.2. 14 has an activity room for recipients, equipped with corresponding books, newspapers, stationery, chess and cards, televisions, tables and chairs, which can basically meet the reading and entertainment needs of recipients.
4.2. 15 There are suitable outdoor sports venues.
4.2. 16 The construction of relief management institutions should basically conform to the norms for the construction of barrier-free facilities, and ramps and handrails should be set up to facilitate the recipients.
4.2. 17 has communication equipment.
4.2. 18 is equipped with wheelchairs, crutches, stretchers, reading glasses, child seats and other auxiliary devices.
4.2. 19 is equipped with special vehicles to meet the work needs.
4.3 Basic environment
4.3. 1 The living environment of the recipient should be quiet, clean, ventilated, transparent and free of peculiar smell.
4.3.2 Ensure the supply of water, electricity and heating, and ensure the normal operation of water supply, lighting, heating, refrigeration, sewage, fire fighting, alarm, communication and other facilities and living equipment.
4.3.3 Outdoor environment should be afforested and beautified.
4.3.4 Environmental sanitation shall comply with relevant state regulations. 5. 1 human resource allocation
5. 1. 1 The appointment and post adjustment of rescue management personnel shall meet the corresponding post qualification requirements. Those who do not have the corresponding qualifications for the time being will be employed after training and examination.
5. 1.2 The managers of urban relief management institutions at or above the prefecture level shall have a college degree or above and be familiar with their work knowledge and skills; At least 1 members of the leadership team have professional knowledge of social work.
5. 1.3 The relief management institutions in cities above the prefecture level shall have professional and technical posts such as medical treatment, legal affairs, social work and information management. On-the-job personnel should have a college degree or above and be able to skillfully use professional knowledge to carry out business work; Temporarily do not have the conditions, you can use social forces to carry out the work.
5. 1.4 service personnel who directly provide life care for the recipients can only take up their posts after passing the training and examination.
5. 1.5 Personnel engaged in logistics support such as catering, water and electricity heating operation and maintenance, and motor vehicle driving shall have corresponding professional qualifications.
5.2 System construction
5.2. 1 The relief management institution shall clarify the post responsibilities and establish and improve the internal management system; Strictly implement the regulations on foreign affairs, finance, personnel, donation, news and publicity; The medium-and long-term development plan and annual plan of this institution shall be formulated, and the performance evaluation shall be conducted regularly.
5.2.2 The rescue management institution shall reach an agreement with the designated hospitals on the rescue procedures, and establish and improve the cooperation mechanism with the public security, urban management and other relevant departments.
5.2.3 Organize employees to participate in business training on a regular basis.
5.2.4 Organize employees to have health check-ups regularly.
5.2.5 Establish a mechanism to deal with emergencies such as food poisoning, heavy casualties, mass incidents, missing recipients, evacuation in emergency situations, formulate emergency plans and organize drills regularly.
5.2.6 In accordance with the requirements of open government affairs, publish the work flow, job responsibilities, work basis and complaint channels, and require staff to hold relevant certificates.
5.2.7 Publicize and guide the public, social organizations and volunteers to participate in rescue management. 6. 1 Attach personal basic information file, rescue file, notice of refusing rescue, handover form for requesting (accepting) rescue personnel, notice of terminating rescue and simple service registration form respectively.
6.2 This Code shall be formulated and interpreted by the Ministry of Civil Affairs and shall come into force as of the date of promulgation.